cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to log into account. Not even able submit a ticket!

STOEWS1
Great Neighbour / Super Voisin

After logging in with email and password, I seem to be logged in but cannot go any further.  I really need to get into my account soon, but when I click on the my account button, I get a small message in the top left corner of an all-white screen, "Forbidden A1".  I have also tried to submit a ticket through chat box and when I get to the submit ticket button, I get the 404 error.  Chat box suggests refresshing page, erasing cookies...   I have done all that.  I have been working on this for two hours.  Very frustrating.

5 REPLIES 5

ORNGNBLK
Model Citizen / Citoyen Modèle

I hear you. The app and website are back up and running BUT if you're trouble is still with Logging in.... use the link that @computergeek541 provided here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will begin the conversation directly with the CS_Agent.  I hope this helps, and please let us know if you need more help.... and if you've managed to solve the problem. 

STOEWS1
Great Neighbour / Super Voisin

How would I do that if I can't submit a ticket?  Is there another way?

STOEWS1
Great Neighbour / Super Voisin

If that is all that it is, I can handle that - but many evenings in a row?  Also most/many people due work during day hours, so I can't make a payment during the day - I have to do it during the early evening.  Many organizations will have it clearly displayed that the system is or even will be unavailble in the future at a particular time for maintenance so as not to waste a client's time.  Cheers.

 

 

 

 

 

ORNGNBLK
Model Citizen / Citoyen Modèle

The app and website are under routine maintenance right now. I suggest trying around 7 am eastern - 4 pacific. 


@STOEWS1 wrote:

After logging in with email and password, I seem to be logged in but cannot go any further.  I really need to get into my account soon, but when I click on the my account button, I get a small message in the top left corner of an all-white screen, "Forbidden A1".  I have also tried to submit a ticket through chat box and when I get to the submit ticket button, I get the 404 error.  Chat box suggests refresshing page, erasing cookies...   I have done all that.  I have been working on this for two hours.  Very frustrating.


In the above scenario, a private message can be sent to a customer support agent.  
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.