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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 180 replies
  • 24 Bravos

Resume Activation broken?

Signed up for PM, got my sim card in the mail, login and click Resume Activation and a new window pops up asking me to login again, which then it won't accept my password (even though the same login/password works initially).  This doesn't seem like ...

Tina9999 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Esim installation error - contact support

Switched to public and so far regretting the decision. It seemed easy right away and even told a couple people they should join.Then my phone got an error message indicating “unable to install E-sim. Contact support”.Well it seems the virtual support...

VOtt by Good Citizen / Bon Citoyen
  • 12 replies
  • 1 Bravos

Can’t get support

Seems impossible to get a hold of a person. I raised a ticket earlier today and still no response. Have no idea how to check on it either. How do I get an actual person to respond to me so I can have a conversation and get my problems resolved. Thoro...

tm432 by Good Citizen / Bon Citoyen
  • 12 replies
  • 1 Bravos

Resolved! No SIM card sent , but paid for it.

Hi, I  need instructions here to start a 2nd phone account at Pub.Mob.- since I'm looking for instructions on where my SIM card is, or if it's an eSIM card- I need info for correct activation instructions for a 2nd phone.Basically a real person can s...

donk444 by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

Did a wrong payment

Hi instead of paying $16.50, by accidentally I paid $165.00. How can I get the money back in my bank account. Please 

Santhosh1 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

suspended service

My preauthorized payment was taken from my credit card in July. I was wondering why I don't have my telephone servicve

Janek by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Subscription issues

Hi, I’m wondering if my current subscription can be kept and the new one that is supposed to renew can be canceled. It was accepted by accident and I’m also unable to submit a ticket. Can someone please help? 

Moneybags19 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Can paused Subscription still be able to port out number?

I am planning to move my number out of PM but I don't want the renew charge to occur before I can port the number.If I toggle off subscription (pause the renew subscription) can I still be able to move/port my number?

Mito by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Lump sum payments?

Is there a way to pay one large payment every year?

JoJo626 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

changing plan

i am currently on the old reward program.  I wonder if i change my plan will it also change my reward program to the new point reward or stay the same?

giang123 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Poor signals

Phone goes from LTE to 3G why?

Suzpow by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Support for Evacuees

Is Public Mobile doing anything to support evacuees?Most other providers are offering additional data for free to evacuees from Yellowknife, Kelowna, and other evacuated communities. I evacuated to Alberta and used all of my data looking at road cond...

NorthKat by Great Neighbour / Super Voisin
  • 11 replies
  • 2 Bravos

Reset password

Hi I need to acces my public mobile account to change my billing info. Kindly help . Its not letting me change password or enter my account. Thanks 

Mrizvi by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Require new eSIM

Having gone thru this before on my other line, I require a new eSIM after a failed activation and transfer last night. I will need a new SM-DP+ Address and Activation Code

Departuresnow by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Death of Account Holder

The account holder has died. How do we notify Public Mobile  to cancel the account and pay off the final bill? 

Milton49 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Unauthorized access

How can I get support for unauthorized access?How can I pay if I can't login?

Srd1 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Account login

Hi there,I'm currently out of Canada and would like to resubscribe to my plan so I don't lose my number. I cannot log in to my account because I need a verification code sent to my number. Please help me get into my account.Thanks

sheham14 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Account Does Not Exist

HelloI'm trying to sign into my son's account and it keeps saying the password is wrong and when I hit forgot password it says it doesn't exist. His phone is currently not working and he just applied for his first job so I would like to get it going ...

Account holder purchasing new phone

I am an account holder.  Have an iphone 8.  Purchasing an iphone 11.  What am i going to have to do with Public Mobile to initiate this process.  Thanks.  Irene4

irene4 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Cannot enable call forwarding

I'm trying to enable call forwarding but I get an error message saying:"Call forwarding when not reachable for All Basic Services. Connection problem or invalid MMI code."Any advice?Rob

rmontebelli by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Can not ativate

So i am not using an android device or iPhone. I have a Microsoft surface with lte and it will not allow me to sign in to my account. I got in and signed everything up and paid, system took my money but now I can't get in. Chat is no help as it keeps...

Eversafe Confirmation

Hey all,I’ve been trying to set up my phone but am blocked at confirmation stage since eversafe auto-saved the phone number Public a mobile gave me. It’s trying to text the number I am trying to set up, for confirmation to set up the number. I’ve tri...

DemmyMercury by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Cancel Plan with Inactive Email

How do I cancel a plan that now has an inactive email address? I can't get in to my account to make changes or see rewards extra because the email that I used to sign up with public mobile is now closed, as it was a previous work email. I am thinking...

LDarling92 by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Resolved! How to speak to agent/get help

Can anyone tell me how to actually raise a ticket or get in touch with customer service? I feel like you just go round in circles, needlessly complicated probably to put people off!Thanks for help in advance 

Bdavis_89 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos
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