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I've added 30 bux to my *611 when I go on site it won't let me add the 30 dollar plan it tells me To

To add plan it won't let me it says to put a sim number I shouldn't have to I'm not a knew customer

Charge for e sim

I just signed up to a plan the offered free eSIM. The only way to complete the sign up was to purchase an eSIM. why was I  charged?

Porting issue

Outgoing calls work, incoming do not. Confirm that my telephone number is fully ported in the NPAC database and that inbound routing has been updated across all carriers?” Escalate to your porting team asap 

Re: esim not working - getting error

I have the same issue on my sons phone paid for this monthly subscription and hasn’t been able to transfer 

Spoofing

How do I report spoofing to Public Mobile?

Cannot receive calls

I need help with my account. I am not able to receive calls. Please help?

Phone trouble

I put minutes on my phone and it's not working. I've been with public for years and my phone isn't locked 

Re: Cannot make calls to CIBC OR TD Canada help lines

Hello, bit if a weird one here but I can only currently call the Canadian CIBC/TD help numbers when I am in the states. I work daily in the states that’s why I opted for the 50$ CAN US MEXICO plan but everytime I try to call them from my home in Cana...

esim not working - getting error

I have a new iPhone 17, only supports eSIM and when trying to activate my new eSIM, the app is telling me it is not compatible.  I do have an active eSIM on the phone and I am looking to add a 2nd eSIM so that I have two lines.  My current phone is w...

Trouble activating my public mobile sim and transferring my number from Virgin Mobile

Hi, I need to activate my sim and transfer my number from virgin mobile (xx-xxx-xxxx).I could not activate my public mobile sim ( xxxxx xxxxx xxxxxx ). could you help? 

Unlimited data?

Does public mobile have any unlimited plans?

Number Porting when Out of Country

I was recently unexpectedly deployed and won't be back for 7 months. Now that I'm out of the country my Public Mobile SIM can't connect and I can't accept the porting request to transfer my number to a parking service. Is there another way to authori...

I am trying to get my account sorted out at Public Mobile.

I have two phones on my account.  I managed to get one phone reactivated after my phones were disconnected due to a problem with automatic payments (caused by unauthorized transactions and the bank placing a hold on my credit card while they investig...

Unable to transfer previous public mobile number

Hello, Apparently, my account was deactivated because there was no payment coming in. I tried to reactivate it with a new card, but then it wouldn't accept my SIM card number. So instead, I chose an e-SIM, but now I can't transfer my old number to th...

Changed plan but received a different one

On November 11 I received a text from Public Mobile offering me an upgrade to 60gb Canada-us-Mexico plan with 500 international minutes for 34$ which is what I had been paying for 50gb Canada and USA only.  I replied yes as it had more data and inclu...

Non payment

I received a text telling me that autopsy didn't work on Dec 4Checked my bank account money was withdrawn.what's going on???

I can't change my address

i want to update my address and it says Invalid address

cancel subsription

I have been charged 22.60 and don't find a subsrictipn

I logged on to cancel my subscription after I was charged $22.60 for a service I no longer use. Can you please help me, there is no control of my account when i log in 

About your questions

I can't give you my account number since I cannot log in successfully because my simcard didn't  arrive yet. For me and my husband we subscribed for $45 100GB and we bought simcard kast November 28, 2025 and we pay for each $xx total of $xxxemail add...

Simcard

Me and my husband subscribed a $45 for 100GB and we bought a simcard but until now it didn't arrive yet.

Can't dial toll free

Can't dial any toll free numbers in Canada

Need my old # back

My old number was 647 xxx xxxx how do I get it back? I have an esim 

Help.. old lady please

Good morning !!I sent a request for help, since I was triple billed and only received a credit for one of the overbilled MRC.How do I check if this was addressed in the last few weeks? Or find a reply ?I greatly appreciate your help !!!

URGENT : I lost my phone number three day! issue of transferring number from Koodo monthly

 I subscribed and followed the transferring step on 01-Dec. including request to Koodo: Koodo message: We received a request to transfer ###-###-#### to Public Mobile. To approve this request, please reply "Yes". If you did not request this transfer,...