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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM card

Hi I deleted my SIM card and I bought another eSIM and I was told to send a copy of the payment where do I send it

No texts

Hi!my husband just switched to PM and his texts aren’t going through…. He can make calls and the internet is working…. But no texts are being delivered or received he can’t login to his PM account because of the verification sent via text message (he...

Resolved! In the US

Using my wife’s phone, In Florida now, have CanadaUS PLAN, no internet. Turned phone on and off, toggled airplane mode.finally did a Network Reset,now unable to make or receive calls.says I’m on AT&Thow to fix, anybody?

Resolved! Missed calls go to VM rather than forwarded number when out of service area

Hello-I was recently traveling outside Canada/US so purchased a SIM card to use while abroad. Before I left Canada, I set up my calls to forward to a TextNow number. The forwarding worked fine when I tested in airplane mode before I left, but when I ...

How to unsubscribe?

Can I talk to someone to unsubscribe?

A1 Forbidden

Trying to log into new account and get A1 Forbidden notification. Can't log in via app, not on website. Help?

Resolved! Looking for Mobile Internet and Tether Internet APN for a Samsung S21 Ultra 5G, model SM-G998W.

I started a 4g plan in Jan 2024 with a Huawei P40. Physical SIM installed and registered flawlessly. I recently acquired an S21 Ultra running Android 14 in excellent condition and swapped the PM SIM over to the S21 Ultra. It seemed to be a smooth tra...

Resolved! Service not working

My account is activated and I can make phone calls. However, I cannot send or receive text messages.

New Points Program

How can I find out what my new bill (subscription) will be once the old Rewards program officially ends in May and the new Public Points system applies? I currently have a $15 subscription and pay $10.17 after tax. My current subscription cycle is un...

Long Distance Add-Ons Doesn't Work

Hello,I purchased 300 International Long Distance Minutes add-ons and it shows on my account overview. But I still cannot call US from Canada. Get 'Sorry, your call cannot be completed since you used all available minutes'. I assume the add on would ...

SIM not activating

Just bought a sim plan, but my sim card is not registering. When I logging it is sending me a code to my phone number but I am not receiving the text on the phone

Resolved! Charges on my account

I have 2 charges of 34.50 and one of 5.18 on my Visa bill all from the same date. I recently purchased an add on but not two. Who can help me with this?thanks

2 phone numbers transfered, both mostly ok but no SMS

Like the title says. I helped a friend and his wife transfer from another provider to Public yesterday evening. It took about an hour before he could receive calls with is original number.Could make calls almost immediately after the activation.Took ...

Using data in the US

Hello,I just bought a bundle for talk and text and 3 gb to use in the US that lasts 15 days. Do i need to turn something on in my phone or do i just keep using my phone and the data normally like i do when i am in Canada?I have an android phone and s...

Technical Difficulty on the Manage Payment Method Page

When accessing my Public Mobile account, I clicked "Manage Payment Method" on the "Manage Subscription" page to enter the page to update information on my choice of payment method. Unfortunately, after arriving on the page to put in the information o...

QR code for sim needed

How do I get a QR code to activate my new phone?

Resolved! Paying for a subscription by voucher.

I wanna become a customer again. I paid for a new SIM card and I have a voucher but can't seem to enter the number anywhere.

How to refund

When I checked prior to completing my purchase, the Public Mobile site said my current phone (iPhone 11 Pro) is compatible with an eSIM, however when I go to activate my account it states my device and the eSIM are incompatible because the model is f...

Money in my account but not doing anything.

Months ago now, maybe a year, I put in a $25 voucher and came to the website, and saw multiple people saying it would renew next month. It never did, and I continued putting $25 cards in every month. Every time I put in a new one (worth $25 every tim...

Can't receive texts....seems like I'm not the only one.

I am not receiving texts. I want to return to Virgin but can't port my number back. I can't receive a text from Virgin - or others as well. Really frustrating.I have initiated a chat with Mobile but have not heard anything back from them. In order to...

Text message

Hi,I transferred the number from Rogers two weeks ago and everything was good.

Resolved! Accounts

I made 2 accounts with PM. How can I cancel my 1st account?

texting not working

I just switched to Public Mobile yesterday and everything else is working but I can't send or received texts. Is this something in my phone settings?

data usage

I got a message that I have been rewarded with 250G data within the next 5 months, why I can't see it in my account? and I was told I ran out of my data quickly this month, I believe I didn't use that much.

I need my account number, is there way any agent can call me?

I message

Hi I join pm on April 15 and I just transfer phone#from other provider yesterday I can call out in get calls use data but when I try to send a message it says I need to add phone number so I go to I message and try to add phone number and when I cli...

Resolved! Locked out of my PM account

Trying to get in contact with an agent because I have been locked out of my account for 4 days and am unable to reset my password. I am in a constant loop of resetting my password and confirmation codes.

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