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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11096 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! How to prove

Bell Canada believes we owe them money. I told them we have a new carrier, and the new Carrier (public mobile) took care of everything and put our home number with them. Advice on how to prove to Bell, that we are with Public mobile since Aug.12th?

Rita333 by Great Neighbour / Super Voisin
  • 152 Views
  • 3 replies
  • 0 Bravos

eSIM Account

Hello! So Im helping my mother setup her account and it turns out her phone is not compatible with eSIM and it was signed up for eSIM. Ive purchased a physical sim card however I cannot continue to activate account as it appears to only let me do the...

Betty_Boop70 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

Continue Registration

I partially set up an account for my mom, but she didn’t have a SIM card at the time, so we logged out. We were able to log back in, but when I hit the button to continue the set-up process, it redirected back to the login page. How do I get it to mo...

mlaurenw by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

No intenet

I have no internet connection, I can only receive calls I need help urgently.

Amahl by Great Neighbour / Super Voisin
  • 197 Views
  • 6 replies
  • 0 Bravos

Change from eSIM to SIM

Hi - I'm new to PM and have purchased a plan. When I bought the plan, I selected eSIM because I thought my phone was compatible (iPhone 13 mini)... but apparently it is not compatible and I need a physical SIM card. How do I go about requesting a phy...

KMag by Great Neighbour / Super Voisin
  • 321 Views
  • 7 replies
  • 0 Bravos

Resolved! Support

Is there a way to actually speak to a customer service rep or is it all online?

FTT by Good Citizen / Bon Citoyen
  • 250 Views
  • 6 replies
  • 0 Bravos

Resolved! Changing plans

Hi, how do I change plans if I want to do this?

FTT by Good Citizen / Bon Citoyen
  • 178 Views
  • 1 replies
  • 0 Bravos

CS_Agent

I got an email that my ESN/MEID are not correct, Im trying to contact someone but Im not able to create a ticket, there’s an error each time

Emngoc by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos

Outage on Montreal’s South Shore

Can’t get data to work on parts of Montreal’s Soutn Shore. Worked when I was in Montreal. As soon as I left it cut out and my Spotify app lost connection. Can confirm it’s an outage. Co worker who uses Koodo can’t access data as well. Calls and SMS w...

Mohawk44 by Great Citizen / Super Citoyen
  • 188 Views
  • 4 replies
  • 0 Bravos

Can't even log in!

My old number was a landline (long story) and for some reason that can't be transferred over to a cellphone, I guess - but the problem is, texts, even confirmation login texts, aren't coming through to me. So I can't even log in because the confirmat...

SciFiMagpie by Great Neighbour / Super Voisin
  • 112 Views
  • 2 replies
  • 0 Bravos

5g network giving really bad speed

Hi. So i was on 3g plan which i switched to 5g plan which was started yesterday. I checked 5g map and I’m almost in the center of 5g network in Edmonton. So i decided to check the speed today, how much im  getting. Apparently it shows 2 mbps download...

Ravidalal by Good Citizen / Bon Citoyen
  • 402 Views
  • 9 replies
  • 0 Bravos

Resolved! Telus network down in MTL area

Hey PM when will the network be fixed? Been all morning on PM and Koodo. Thankfully my business line is on Roger’s and their network is working. Please fix asap

Jb456 by Mayor / Maire
  • 342 Views
  • 7 replies
  • 1 Bravos

Resolved! no mobile data since 3 days - please fix

Hi, I have no internet service. The chatbot doesn't help, I want actual support please. My data is not working the 3rd day in a row now. I still have lots of GB left. Is there an issue with data service ? Phone and text works, LTE / 4G not. Please re...

Michelle_1306 by Great Neighbour / Super Voisin
  • 189 Views
  • 5 replies
  • 0 Bravos

Port Not Completed

Hello - on sept 9 I requested that my daughter's account be transferred from Bell to Public Mobile however apparently the port was not completed and I'm still getting billed by Bell. Bell confirmed that no one responded to the text message to accept ...

Sarah0110 by Great Neighbour / Super Voisin
  • 177 Views
  • 4 replies
  • 0 Bravos

No service

Hello I just loose service for my two line since almost one hour...I'm in Montréal Québec .Both line are active and everything is okNo network any help plzzz Reset phone tried everything's I suspect that the problem come from provider ..

Saaradil by Great Neighbour / Super Voisin
  • 213 Views
  • 6 replies
  • 0 Bravos

inaccurate billing

Received Notice in account that my subscription expired and asked to renew and pay. I checked my credit card payment record , all payments made on time and up to date including October 2023 .

Egta_5206 by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 1 Bravos

Resolved! Roaming in the US

  Before I left for the US, I checked on the community to what  would I have to do to use  international minutes that I received when I signed up and found that I would have to do nothing. Fast forward to needing it and I couldn't even text. I ended ...

Jewar54 by Great Neighbour / Super Voisin
  • 363 Views
  • 10 replies
  • 0 Bravos

Incurring Long distance charges from land lines

My cell phone is incurring, long-distance charges or blocking all local landline calls from or to my number. I have reached out and put in a ticket a month ago with no response. ANY SUGGESTIONS?

CYNDER by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 1 Bravos

Cannot text or call from one public mobile to another --

Greetings,I noted from very early (three years ago) on that I cannot text from one Public Mobile number to another (A to B).  The other subscriber can text me (B to A).  If I try to call the other number it also does not work and goes to VM (A to B),...

fsadikali by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 0 Bravos

Subscription plans

How can I change my subscription to the 60 gig for 55 dollars deal. It won’t seem to let me because I already have an account with them 

Becca123 by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

HH

HH      

Thinker by Great Citizen / Super Citoyen
  • 1325 Views
  • 24 replies
  • 0 Bravos

Adding a phone

How do I add my phone to my account that currently is only for my sons phone?

J_pur by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

Voicemail not working

I setup voicemail and created my PIN to access my voicemail. However, when someone tries to dial my number, they cannot reach my voicemail and instead only hear ringing. For example, if someone calls me, and I press reject on my phone, the caller con...

JT621 by Great Neighbour / Super Voisin
  • 86 Views
  • 1 replies
  • 0 Bravos

Calling Issues.

Three days ago I Referred two Friends who left Roger's and Joined Public Mobile - One of them had an iPhone 11 and one had a 256GB Dual SIM Samsung S21 Ultra (a European Model.)These individuals live sort of rural and need a Cell Booster in they're h...

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Priority by Deputy Mayor / Adjoint au Maire
  • 617 Views
  • 13 replies
  • 0 Bravos
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