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Resolved! Re: SIM Swap

Hi i lost my phone i need to do a sim swap for my number

Mike35 by Great Neighbour / Super Voisin
  • 254 Views
  • 1 replies
  • 0 Bravos

Poor Reception on Samsung A31 After Update 2 months ago

I've been having an on-going issue with a Samsung A31 that had a carrier update about 2 months ago, before the update the phone worked without any reception issues. Since the update, I constantly miss calls, can't make calls. I've factory reset the p...

mgrey by Great Neighbour / Super Voisin
  • 545 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan Change

Hi there,I currently have the $40 plan and my plan renewed today, June 22. I just decided that I would like to change to the $50 plan with 10GB. They have already debited the $40 out of my bank account today... so if I change my plan today will I hav...

LDD by Good Citizen / Bon Citoyen
  • 535 Views
  • 4 replies
  • 1 Bravos

Resolved! US Roaming and Data Add On

I will be going to the USA for 20 days. I will need two consecutive US Roaming and data add ons. I will purchase the first 10 day add on while I am in Canada just before I leave and will put enough funds in my account for when I need to purchase the ...

sneezycat by Great Neighbour / Super Voisin
  • 404 Views
  • 5 replies
  • 1 Bravos

Account log out for self serve

Hi. I keep getting account logged out when signing in. I tried reset the password and still get the same message. Any suggestions? Regards,

Chile by Good Citizen / Bon Citoyen
  • 267 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring number to public mobile

Hi, I transferred my old number from virgin mobile to public mobile. The change was instant, however only outgoing calls from my number are going through, I can’t receive any incoming calls! I suppose the port hasn’t been completed yet! Please help

shashanka2394 by Great Neighbour / Super Voisin
  • 482 Views
  • 3 replies
  • 0 Bravos

Problems With Texts!!!

Anyone else having problems with texts today? Tried sending a text and failed. Restarted my phone and two texts appeared which were sent much earlier in the day. What's going on? I probably missed some calls too but have no way of knowing. My first w...

martymendes by Good Citizen / Bon Citoyen
  • 261 Views
  • 34 replies
  • 0 Bravos

Account locked out

I have not had much luck getting into my account, it was reset all was good for 3 days and then locked out again... Can I just create a new account?

Gigi2015 by Good Citizen / Bon Citoyen
  • 337 Views
  • 13 replies
  • 0 Bravos

Resolved! Unable to log in

I'm unable to log in and Forget Your Password isn't allowing me to pass the email fields. It says"Sorry, we're unable to verify your email address."

araan by Great Neighbour / Super Voisin
  • 482 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan

Is there a way I can add family members to my current plan ? 

radiantmoyo by Great Neighbour / Super Voisin
  • 426 Views
  • 6 replies
  • 0 Bravos

Resolved! Bonus 2 g data

I did not get the bonus 2 g of data and I entered the code. Can I get this please?

angiesim by Great Neighbour / Super Voisin
  • 606 Views
  • 9 replies
  • 0 Bravos

Resolved! Can I get a plan with 40-50GB/month through Public Mobile?

I would like to get a plan with 40 - 50 GB per month for the summer since I will be travelling and need to still go online for some zoom meetings for courses I am taking. Am I able to get a plan this large without paying $15/ 1GB as an add on (which ...

cdavis224 by Great Neighbour / Super Voisin
  • 522 Views
  • 7 replies
  • 0 Bravos

Persistant text ads

My wife has a LG flip-top phone and keeps receiving the message displayed in the .jpg message. The message is received up to 10 times a day .... very frustrating and annoying.Is there a way to block or trace this call? I have traced the phone number ...

ad-msg.jpg
Demas11 by Good Citizen / Bon Citoyen
  • 262 Views
  • 13 replies
  • 0 Bravos

Resolved! Plan change

Hey I'm looking to upgrade my plan from the $45 to $50, I'm wondering if anyone knows whether or not your rewards transfer over when you change plans? Because currently I have 5 referral code rewards so I'm saving $5 per month right now. If I change ...

Turnover55 by Good Citizen / Bon Citoyen
  • 399 Views
  • 5 replies
  • 1 Bravos

Dumbphones recommendations?

Looking for a PM-compatible dumbphone. I have a smartphone which I'm very happy with, but I want to buy a dumbphone which I can bring on walks to totally disconnect from the internet but still be contactable in case of emergencies. Ideally it would h...

bumblebee by Good Citizen / Bon Citoyen
  • 477 Views
  • 17 replies
  • 0 Bravos

Google App issue

All of a sudden I have the notice flashing up for a millisecond "Goggle App keeps stopping". Its so fast it took me a few minutes to figure out which app is the issue. Tried rebooting. For the moment I have disabled it the settings and have cleared t...

US roaming problem

I purchased US roaming today. The money was taken from my account but the roaming wasn't added on. Can't use my phone at all now. What do I do??Ken

Greyhair by Great Neighbour / Super Voisin
  • 312 Views
  • 10 replies
  • 0 Bravos

Resolved! Province coverage

I’m in Ontario but will be travelling to Quebec. Will I still be able to make calls and text from another province? I’m on the $40 4.5gb plan currently.

TravisPrez by Great Neighbour / Super Voisin
  • 236 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

I moved mobile phone service from public mobile to shaw and I want to keep my phone number xxxxxxxxxxxxxxx.I reported it shaw customer service. Shaw customer service told me I will get a confirmation message from public mobile. At that time, I made m...

kwak by Great Neighbour / Super Voisin
  • 487 Views
  • 3 replies
  • 0 Bravos

International picture txting

I'm on the $25 plan. Why can't I send pics to Australia and NZ? I turn my data on to do it but to no avail Do I need to get a different plan?

Mims by Good Citizen / Bon Citoyen
  • 288 Views
  • 10 replies
  • 0 Bravos

no signal

hey i was with bell and i just create an account with public mobile and activate my public mobile sim card...i enter my public mobile sim card in my phone and no signal...i cant call or text

shorty1 by Good Citizen / Bon Citoyen
  • 407 Views
  • 15 replies
  • 1 Bravos

Resolved! Block porting / Require verbal confirmation

While I maintain unique passwords & security questions across my online accounts, I would like to add the security of NOT allowing my number to be ported without my verbal confirmation. Does Public Mobile offer the option of requesting a verbal confi...

Sandy_C by Great Neighbour / Super Voisin
  • 440 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card swap

I DESPERATELY need help to get my SIM card swapped with my also active phone #, I’ve been without my cell phone now for 4 DAYS, and public mobile self serve is not allowing SIM card swap at the moment, PLEASE HELP!!!

1277 by Great Neighbour / Super Voisin
  • 368 Views
  • 3 replies
  • 0 Bravos

Resolved! account number

Hi, I need my account number associated with ********** EDITED BY ShawnC13: removed phone number

sinasmart by Great Neighbour / Super Voisin
  • 358 Views
  • 4 replies
  • 0 Bravos