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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9675 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20424 Views
  • 180 replies
  • 24 Bravos

Resolved! Apple watch

how do i connect my apple watch to my phone data

Greenie by Great Neighbour / Super Voisin
  • 365 Views
  • 6 replies
  • 2 Bravos

611

I have not received a 611 message regarding my payments (prepaid) for the last number of months. Are they no longer sent?

Geo5 by Great Neighbour / Super Voisin
  • 150 Views
  • 4 replies
  • 1 Bravos

Erratic 5G, phone getting hot

I've been working in Kamloops BC for the week. I noticed last night that my connection was extremely slow to the point of barely functioning. My widgets wouldn't load data and websites would take several minutes to fully load.While this was going on ...

xxxJDxxx by Great Neighbour / Super Voisin
  • 263 Views
  • 5 replies
  • 2 Bravos

Resolved! Bypass text authentication- need a new number

I realized I won’t be able to port over my old number to PM, I need to be able to select the option to have a new number assigned to my esim but I can’t get past the authentication part, help!!!!

Kaynolann1 by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

Resolved! cancel my account

i have tried to activate my sim, no way possible, and there is NO signal either. So please cancel my account 

JV2006 by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 0 Bravos

Us roaming sms not working

I have the new us can plan and in the us I am not receiving or able to send sms txt messages. I have e checked apn settings and have rebooted. I'm connected to T-Mobile but think it's an issue between the networks between  pm and tmo. I have a androi...

Mypubic by Good Citizen / Bon Citoyen
  • 372 Views
  • 15 replies
  • 1 Bravos

Resolved! My account

My friend thought that public had wifi calling and she wants to cancel now, how does she do that?please and Thank you 

Brushett by Good Citizen / Bon Citoyen
  • 155 Views
  • 4 replies
  • 0 Bravos

Resolved! Port-in issue

Need help to get an email to allow port-in to Public MobileI switched from Virgin earlier today. Still having trouble getting incoming SMS and incoming voice calls. Virgin said they still have my number and I need to ask Public Mobile to send me an e...

Promet by Good Citizen / Bon Citoyen
  • 465 Views
  • 16 replies
  • 0 Bravos

Resolved! activation

Hi, I have activated a simcard and purchased a plan but the sim is not working, please help @CS_Agent  

Edzky by Good Citizen / Bon Citoyen
  • 589 Views
  • 21 replies
  • 0 Bravos

Locked out of my acount

I got a text from public mobile saying my subscription is on hold due to unresolved payment. So i went to log in but must have had my password wrong. I got locked out for an hour. After an hour i tried again, I managed to reset my password and got an...

Kelly10 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

Which of the two data add-ons get used?

I have an old data add-on that doesn't expire and I just purchased one that expires in a month. I'd like my data usage to be drawn from the one which expires rather than my old data add-on. How can I ensure this?

phoenix21 by Great Neighbour / Super Voisin
  • 395 Views
  • 14 replies
  • 1 Bravos

Activation

How to I actually activate this when its sending a code to my new number that isnt even active yet.... im extremely frustrated 

Matt45 by Great Neighbour / Super Voisin
  • 135 Views
  • 3 replies
  • 2 Bravos

Can't access account

I am trying to put money on my account to reactivate service (it has not been 90 days) I login and it wants a security code sent to email or text.  I type the code in exactly as it shows we every time and it says invalid code. At first it wasn't even...

Cass77 by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 1 Bravos

Resolved! RBC bank card

I don't see any way on PM website to pay with my RBC bank/debit card (it is not a Visa card, it is not a master card, it's just a bank card).  

Resolved! Can't dial 310 area code

Hi. Something is weird.  I keep getting this record "ATUT1 Your call cannot be completed" error when I dial1 310-278-4232however.  I used TextNow and a friends phone, and went through fine.  I can also call other los angeles numbesr no problem. Can s...

AgentMrBean by Great Neighbour / Super Voisin
  • 219 Views
  • 3 replies
  • 0 Bravos

Resolved! eSIM will not activate

After multiple attempts using QR code - my iPhone 12 Max Pro is now in SOS mode, as I have no carrier. I answered yes to current carriers ‘alert’ to transfer number, and now have no access. Using QR code - continue to receive “unable to activate, con...

EDE by Great Neighbour / Super Voisin
  • 347 Views
  • 9 replies
  • 1 Bravos

Account Issue

Who can I contact about overcharge

Sherald by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Confirming Identity

When web site asks to enter 6 digit code sent to my phone number. I do not receive the code on my messages app.

Joys by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Port issue - Must be processed by an agent

I purchased my phone number from Numbershack and I have a port certificate. I can't provide an sms code confirmation since I don't have the phone number yet.. How can I contact anyone for help if my account doesn't allow me to sign in until the numbe...

AlaaOlaby by Great Neighbour / Super Voisin
  • 229 Views
  • 7 replies
  • 0 Bravos

can't find account

My wife tried changing her email and password and now can't get into her account at all. Plus, she is being billed for 2 different amounts each month.

Patrook1 by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos
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