06-09-2024
12:09 PM
- last edited on
02-14-2025
07:33 PM
by
computergeek541
Hi, Until today I have not had any issues logging in. Today when I try to log in this is the message I received " LET’S COMPLETE YOUR ACTIVATION - you can then either select resume activation or go to log in page.
I already have a phone number and have been using for many months so no need to activate account. When I select go to log in poge I just come back around to this same information.
I would like to be able to log in and access my account details.
Thank you
Mark
11-01-2025 05:21 AM - edited 11-02-2025 02:17 AM
Hey Public Mobile Community,
Account might be caught in an activation loop, which can sometimes happen after system updates or browser cache issues. Try clearing your browser cache or using a different device or network to log in again. If the issue persists, it’s best to reach out to customer support for assistance in verifying your account and restoring full access. For a smoother and more reliable experience, you can also movie box, which offers an optimized login system and easier access to your account features.
Best Regards!!
10-25-2025 06:01 AM
Did you find a way to fix this?
08-07-2025 11:36 AM
Seems it's for the chat forums. I have a new name now too.
07-21-2025 01:14 AM
07-19-2025 08:29 PM
07-14-2025 01:32 PM
a big pain to be all digital .. no live tel call
07-10-2025 02:00 AM
07-10-2025 01:53 AM
Something is fishy here, I didn't explain my account problems. They finally let me log in this is very strange? They have all my information because they are using it from my account but won't let back in & said they are sending me another plan & new sim. Isn't that crazy? I was always logged in but then I wasn't about 2 months ago. My password wouldn't work ! Every time I tried to change it the old password came up and they said, Google & Samsung password saver had stored it. Not true, I didn't save it " i checked on both. After many tries I removed the old password when j was looking to get my Sister a plan. That's where it let me log in, I was just looking at 19 dollar plan for her, like I said on the screen came up I had now a lesser value plan & my sim would be coming I 2 weeks & was asking me to activate ? That's not good ! The only time they let. Me in & welcomed me was when I logged in through a new subscription, they have my personal information, I saw it but won't let me back in the account I'm in right now. It hasn't let. Me back & I tried everything. Too bad I was going to start another account for Sister but I think I'm just going to remove it from my credit card, or dispute it. I'm taking verbatim here, exactly what's happened. Very devious & suspicious. Rogers, hahaha isn't even that bad ! I knew there's a catch here.
07-09-2025 10:56 PM
hi @Hawkey
For plan, PM never " taking them off if they remove my old plan for a terrible one. "
if your issue is cannot login, ask PM support agent to help by messaging them. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
07-09-2025 10:52 PM
Me 2 mark, im thinking it's a scam to get you off a good contract. Ive tried everything & am frustrated spending so much time trying to correct it, im thinking you can't ! Im thinking about just going to my credit company & taking them off if they remove my old plan for a terrible one. To me it sure looks like that, i guess 2 good to be true. I tried to figure out the link to customer service but i couldn't find it ? Has anyone had success in that manner. What's interesting is that they give you some information but don't let you access any other, i guess especially not your credit card & plan. That's just not right ! It's blocked & i don't think accidentally ! Possibly i can just keep going on my old one but if they send a new one with still no access. This just isn't right ! I think it really is intentional because my plan is way better than the new ones. Anyways I sorta wish people could see this before signing up now !
07-06-2025 01:34 PM
pay by voucher first using 1855 #
for login to update credit card, really no one can help you other than PM. Work with them and they will assist
07-06-2025 01:33 PM
07-06-2025 12:33 PM
if you dial 1855-4PUBLIC , enter your phone number, can the system locate your account? If it can find your account, you can then load the voucher that way as well
07-06-2025 12:27 PM
Yes, thanks I have been in touch with the CS agents but they have not been able to resolve this yet. My phone was never disconnected as I did buy a voucher but they seem very confused with my account issue. CS wants my activation date but I’ve been with PM for years. I have tried all of the previous suggestions like clearing cache etc to no avail. Thanks again
07-06-2025 12:03 PM
@Mikemc123 wrote:I have been having the same problem for the last two months and they have not been able to resolve it….very frustrating as I am not able to get into my account to update credit card information so have to buy monthly vouchers at a retailer
hi @Mikemc123 if you cannot login , ask PM support agent to help
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
or if you need to pay first to get the service resumed first, buy a voucher from Shoppers Drug mart or gas station and load the voucher using *611 on your phone
07-06-2025 11:58 AM
I have been having the same problem for the last two months and they have not been able to resolve it….very frustrating as I am not able to get into my account to update credit card information so have to buy monthly vouchers at a retailer
06-06-2025 06:26 PM
Am having the same problem
05-18-2025 12:57 PM
02-14-2025 06:11 PM
12-31-2024 03:40 PM
Im having the exact same problem with my wife’s account. Did you ever figure it out?
12-12-2024 09:17 PM
I think just use another browser you'll be find
06-09-2024 12:11 PM
HI @mes0693
in case it is a problem with browser cahce, please try again using Incognito/private/secret mode on your browser
or try using the app as well
if still seeing the same error, then you will need to ask support agent to help. Please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437