Unable to access account to re-activate plan due to 2FA

[Maude2tc]

I want to resume my plan, but am unable to gain access to my account to do so. My email has started requiring 2FA by SMS, so I have no way to login to my Public Mobile account. All I need is to resume my plan so that my esim works again.

How can I reach out to anyone that can help me?

@CS_Agent 

[BKNS27]

@Maude2tc 

You can reset your PIN in your account.

https://myaccount.publicmobile.ca/en/account/reset/pin 

[Maude2tc]

The manual payment seems like it could have worked, but I don’t think I ever setup the required 4 digit payment pin. So I’m unable to go through this route, waiting on CS_agent

[BKNS27]

@Maude2tc 

You can click on Resend Code or Didn’t Receive Code and have the 2FA code sent to the registered email address.

You can also dial 611 or call 1-855-4PUBLIC from another phone to make a manual payment to restore service. Contact a CS_Agent if your account is suspended at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 or click on the Chat icon and type in Submit a Ticket.

If nonpayment was longer than 90 days then your account will be closed, SIM no longer works and your number returned to the carrier you got the number from. Your account is closed is the system can’t find your number.

[hTideGnow]

hi @Maude2tc 

you need to ask PM support agent to help you to get back into My Account

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Maude2tc]

This is a new separste account since I have no access to main account as mentionned