no service on new public mobile account

[Lorn1]

sos only

[hTideGnow]

 hi @Lorn1 

what phone do you have? which area you are in?  There is some local issue in Red Deer, AB and Windsor, ON

but if you are not in the area, tell us if that is an eSIM or phyiscal sim card?

did you try reboot the phone and reset network settings?

if same, ask PM support agent to confirm if the activation was done properly.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

 Reboot phone and click  Reset network settings

and if you need PM to check and help to reset your account, please open a ticket.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage