On November 11, me and my two children (3 accounts) were offered (by text message from Public Mobile) a limited time offer to upgrade our plan to a 5G 60GB Canada-US-Mexico plan with 500 international long distance minutes for #34/month. All 3 of us accepted this offer on November 12 and we all received confirmation messages indicating the new subscription plan would be added to our accounts and would take effect on our next renewal date. To my understanding, our next renewal data after November 12 was on November 25, but I didn't see the new plan before, on or after that date.
I just checked my account again today and, lo and behold, there is a message indicating an upcoming subscription that will start on December 25 (our next renewal date), which is great. However, the upcoming subscription details only indicates 60GB of Unlimited Canada-wide data and unlimited Canada-wide minutes/messaging (5G speeds) along with the 500 monthly long-distance mins to 7 countries. It DOES NOT indicate unlimited data/minutes/messaging in the US or Mexico.
Is this a typo and we can expect our new subscription to include US/Mexico. Or does this accurately reflect that the new subscription will NOT include US/Mexico. If the latter, then I would like to cancel the new subscription since our existing subscriptions include US (50GB) for the same price, and I didn't upgrade for the additional 10GB of data. I upgraded to add Mexico for the same price, since we are planning to go to Mexico on December 30.
I'm not sure if there are any support personnel that can assist with this, but any information would be beneficial. We currently have the ability to upgrade our subscriptions to the $35/mo Canada-US-Mexico plan and would do that if the new subscription we are currently signed up for does not include US/Mexico. But I'd rather spend $1/mo less 🙂
P.S. And looks like we just missed out on the opportunity to move to a cheaper $30 30GB Canada-US-Mexico plan, which I saw during Black Friday but wasn't quick enough to jump on at the time time.
