[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
phone was stolen
i would like my new samsung s25 ultra be blacklisted due to the fact that someone has stolen it and now its completely untraceable. what are my options and how would public aid me on getting a phone or am i leaving public mobile
How to cancel my subscription so I can get ported over to another carrier.
I can't find a place to cancel my subscription so I can get ported over to another carrier. Or to get approval for the transfer.
Cancelling my plan and Reimbursement
Hi,I am contacting you to request a refund for my recent purchase. After giving it some thought, I realize it wasn’t what I wanted, and I ultimately no longer wish to use this plan. Would it also be possible to cancel the shipment of the SIM card ass...
Resolved! Invoice Detail
Hi I was looking at the invoices and found that it just list the payment. is there way I can pull the detailed invoice. ThanksHamraj
My bill with public mobile
5 days ago I top up my bill until now I don't have service
Will my credit card charged after leaving Public Mobile
I moved to a different carrier 2 days ago (ported my number over). My online account is disabled as a result. How do I make sure that my credit will not be charged after leaving Public Mobile?
issue to redeem points
I redeemed my points at the end of October for the payment of November. However, the full amount was deducted from my credit card. I'd like to know why the redeem was not done. Thanks.
Unable to activate e sim
Unable to activate e sim
Payment issues
My payment in my subscription suddenly won't process and my phone has been cut off for 3 days now. There is no problem with any of my cards. They are all active and working and have plenty of room. I have attempted re entering them manually but the m...
Resolved! Resume activation request when I did not buy new SIM card - How to cancel without service impact
I am trying to get into my account however I cannot get past a "let's complete your activation" - "let's resume" request. I did not purchase a new Sim card and my phone is working fine. I think this might be a potential fraud. How do I get this ac...
new device. eSIM wont transfer
I have a new device. The eSIM wont transfer. It's tricky because my screen is totally broken so it verifying anything w my phone is impossible. Suugestions? is it possible to buy a SIM card at a store? edited by computergeek541: changed category ...
Resolved! Travelling to UK
Hi everyone,I’m travelling to the UK for 3 weeks, and I understand that a Public Mobile SIM may not work there. Does Public Mobile offer WiFi Calling so that I could still receive OTPs from my bank and other institutions while abroad?If not, what alt...
Cuba
What PM options are available for talk - text - data for one week in Cuba? If there are no PM options, any Cuban based options that would be recommended?
Transfer message not received from previous provider
I did the transfer yesterday but I did not receive any message from previous provider(bell). Please tell me what are the next steps to resolve this issue.
New subscriber
when subscribing , will not accept my address ( I've lived here for 36 years ) what's my next step ?
Changed subscription, but still on old one
I was charged for the 100GB subscription, but it still has me on the 80GB subscription. The ticket system will not work for me, And I'm starting to get pissed off... The chatbot is mostly useless and I either want a refund, or upgrade my account...
Re: Terminate cellphone service
I want to terminate cellphone service for ###-###-#### because I moved to Japan and am not using this cell phone anymore. So I do not want to pay any service charge from now on. Thank you. Hitoshi Itoga.
going to mexico
how does it work
Sim card number
My Sim card number is not accepted on registration. What donI do?
Switch from monthly to every 3 month plans
Hi, I was wondering if it was possible to switch from a monthly to a 3 month plan. If so, how do I do that?
PMBF5FOR24 Promo code
HelloI just signed up for the 40$ 70gb can-usa-mex plan.I have used this promo code to get 5$ off for 24 months.PMBF5FOR24My question isI want to change my subscription to the 45$ 100gb can-usa-mex plan at the subscription renewal date. Now I am at40...
Subscription Issue transfer not complete
I answered yes to transfer this number to public mobile but it hasn't been confirmed yet. I have since transfered another line and it was fast. I don't know why it is taking longer.
Resolved! My esim not working
I changed from freedom to pm, its been 2 days and i haven't got an activation email, qr code. Im stressed because i have to go to work tomorrow and my plan isnt working, my freedom line is finished and my number porting has been done since 2 days ag...
Resolved! IMEI Not Found – Hong Kong iPhone 17 Pro (Need eSIM Only)
Hi everyone, I’m trying to join Public Mobile, but when I enter my IMEI during the plan purchasing process, the system keeps showing: “This IMEI number was not found in our system.” Both of my IMEI numbers trigger the same error, so I can’t continue....
Resolved! Transferring number from Bell
When attempting to transfer my Bell cell number (active and currently working), I get this message. How can a number be invalid? Any ideas? edited by computergeek541: changed category (discussion isn't related to how to use Community website)
I’m not receiving any calls or voicemails
Help @@members
Resolved! Cannot receive mms messages from chatr customer
Any ideas what might be causing the issue? I sometimes get a second message window come up similar to start a new sms thread. I am using a Google pixel 7.
Entered wrong account number
After paying in the subscription process I entered the wrong Telus account number while porting to PM. Message said problem with activating. I dont see a way to go back to enter the correct Telus account number and can’t move forward. Turn phone off...
Resolved! Help Desperately Needed
New subscription esim didn’t activate ordered SIM card it arrived todaycant activate cause our public mobile wants us to authenticate with the 6-digit code it is sending to this phone number but the phone number never got activated. Also can’t contac...
Can I transfer my number into an PM old account that is still active?
Hello!Here is my story: 5 months prior, I got a 2nd sim for myself since i needed a second number. 1 month later i did not need that number, so i stopped paying Public Mobile. Now, I'm looking to port my main number into public mobile. I checked to s...
