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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

RCS messages

So public was forcing my temp number to RCS after I ported my number. After figuring out the communication method... app first then email (via email, much faster than I thought it would be) They solved my issue easily by crediting $5 then purchased ...

How to change to 75GB $35 Can/US/Mex plan?

I don’t see this plan in my subscription options. Is PM only offering this to new customers l? If so, it is not fair at all. How do existing PM customers get this plan?

Text and call

Phone calls and texts not displaying on main screen

Resolved! Cancel

How do I cancel

cancel an old sim ordered but never activated

I ordered a sim card over a year ago but never activated it so now my publicmobile account can not be accessed as it always asks me to finish the activation without any other options. Can you remove it from the account so I can get in and order a new...

Port Request

I have requested to port my number from Public to Bell, but still not received confirmation message on Public line, Does Public line needs to be active to receive the message?

Unable to Activate Esim

I just joined PM Today and it says that I cannot activate the eSIM that was emailed to me. What do I do now? I cannot make any outgoing phone calls.

Non active number transfer

I’ve had a phone number through public for years, my account has been inactive for months and I’ve lost my SIM card. I have a new phone and eSIM but cannot get my old phone number back. Is there anyway to do that

Absolutely Horrible Experience in Customer Support

I'm unsure if anyone is monitoring these posts, but I'm running out of ways to contact anyone from this firm. I wanted to verify how to subscribe to the $29.99 CAD /month Boxing Week plan that covers CAN-US-MEX, I was unable to locate it within MyAcc...

need to correct phone number

I accidently typed my email address into the telephone number. I can type it in on Eversafe, but it doesnt seem to save it. Hence my text messages come through my email address and not everyone I text has that address. How to I rectify this. Im n...

address for customer spupport

I need to talk to an actual support person, some kind person gave me the email address a couple of days ago, but I did not save it. Could someone please send it to me again. Promise I will save it this time.

Canceling

I have 3 phones with public mobile and I need to cancel one.

Can't find boxing day sale as existing customer

Hi I would like to change my plan to the current boxing day promo for 5g 75gb can-us-mex since it includes Mexico but this option is not available for me to change to. Do I need to cancel and resubscribe to get this?

If I change my subscription, do I keep the previous options?

Hello, I am currently subscribed at $15 per month and I had 500 minutes of overseas long distance as a bonus, if I take a subscription at $35 per month (holiday sale) will I lose the 500 minutes of overseas long distance or will I still be able to us...

Switched providers - how can I get 2024 receipts

Hello,I recently switched providers away from PM, and in doing so my online account has been closed.Unfortunately I forgot to download my receipts for 2024, is there any way I can get them now?

Paying public mobile phone bill with Chexy

Hi, I am using chexy to pay my rent with a credit card. They send an etransfer on my behalf. Now they have a feature where you can add other payments like a phone bill. Is there a way we can do this with public mobile they seem to want a phone number...

Resolved! Paid and service not working

Hi,I just switch from virgin to public mobile and have paid my subscription yesterday. My bank account says that the payment went through. However, I can’t call or text as it says that my subscription has been suspended. The transfer was successful ...

I cannot complete the subscription process, all my cards get declined while working perfectly

All my cards get declined while working perfectly in any other purchase

used phons

Hi commuinty....can anyone help me I want to find used public mobile where i can go to find the offers?

Transferring service from one phone to another

I have purchased a new IPhone 16 and I want to transfer my service to it from an IPhone 8. What procedure should I use in order to ensure that my photos and videos get transferred to the new phone?

Resolved! Want to cancel an account

Need to talk to someone in customer service or get instructions on how to cancel an account that is half set up. Public has my credit card info and I want the account cancelled. looked everywhere but can get an answer

Cancell an account not finished setting up

I was setting up my account and got so far in including providing my credit info. How do I cancel my account?

Resolved! Unable to reset password

I have forgotten my password and no longer have access to the email address my account was setup on.I have tried to do a reset using my phone number but it is not recognized and I get an error message “Login failure”.i can still make calls, text, etc...

Can a tech please help me, I'm locked out

Hello,I cannot access my account, it is locked. Cannot change password, just locked out.i had to create this new account to access the communty. I can provide details from my locked account. Please help,Cam

Help! Just Signed Up

I just signed up for PM. When I click “cellular” on my phone it says “Primary” and “Personal.” I can’t send iMessages. Any help is appreciated. Ibhave no clue what this means.

Phone number bad transfer

I recently ported my number from Rogers to public. I can call and send messages but cannot receive calls or messages. How do I fix the problem?

5G Speed

I have a subscription for 5G but my data speed is always LTE/3G despite the fact that my phone is compatible for 5G speed. I know Rogers is sued by regulators to advertise incorrect info about their data, I hope it is not the same with Public mobile.

Resolved! How to set up call forwarding when already outside the country

I would like to set up all call forwarding (*21*), but when I attempt to do so from my mobile, I get a notification "8B1 - the call can not be completed as dialed" - likely as I am currently in the US.If I try to do so by calling in to my Canadian nu...

Boxing week offer help

Hi, I am currently on the 40 dollar plan and am trying to take advantage of the buzzing sale of 35 a month for 75g ca-us-mex. It does not give me this option. I shouldn't have to cancel my account to get this offer. Can you please assist? @CS_Agent

I am being charged for Public Mobile for which I never signed up

My credit card was charged twice on November 4th and then once again on December 4th for a Public Mobile service that I never subscribed to.

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