Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I switched my account from Virgin mobile to Public Mobile, Virgin mobile confirmed the release of my account but still I am unable to receive any text messages, I have Public mobile Sim in my phone but still I'm unable to receive any text message. Ph...
Hi, I am a new customer to Public Mobile. I just sent in a ticket re: transferring my phone number from CT Excel to Public Mobile because I am experiencing some issues. First, CT Excel or China Telecom is not on the old provider list (so when I submi...
ONLY loyalty bonus data has expiry date of 150 days. All other bonuses (holiday) stay there until used.
I switched my account from Virgin mobile to Public Mobile, Virgin mobile confirmed the release of my account but still I am unable to receive any text messages or calls, I have Public mobile Sim in my phone but still I'm unable to receive any call or...
I received the 240GB data bonus, I am currently on a $34/month 50GB 5G plan. But I have changed plans several times over the years. I am wondering if the data bonus will be compatible with the new $15 plan that does not include data? Trying to see if...
will my previous bonus data and bonus long distance call be cancelled after 150 days? Will it be in my account whenever I use it? Thanks!
Hi everyone,I recently purchased a new plan with eSIM because the Public Mobile website indicated that it my phone was eSIM compatible. However, after buying the subscription and downloading the app, I was disappointed to find that the app claims my ...
we moved from Calgary to Lethbridge. apparently my 587 number is long distance if you call locally from Lethbridge is there a way to keep my current number and make it so when people call me from in the same city its not long distance
I sent in a ticket 24 hours ago but no reply Anyone having trouble receiving replies?
Hi everyone,Under normal circumstances, I receive my referral points between the 8th and 10th of each month. However, I took an overseas vacation during March and April and had to temporarily suspend my subscription for two months.Upon my return, I o...
Just wondering, when are the new rewards supposed to kick in for my account on the old rewards?My billing date is 18th day of the month I believe.thanks in advance
Hello,who can I contact regarding my plan?I got charged but nothing is working.can only use wifi. The chat isn’t doing much keeps asking me to log in then nothing.. ticket in progress no help. What can I do?thanks!
I see that there are 5 registered trusted devices in my account.Can I add more trusted devices to login to my account without login in everytime?I have my desktop, 3 iPhones and 3 Samsung phones I want to register 2 more devices as Trusted Devices.
I signed up a new account with a new number I initiated a port from Koodo, the plan was working fine before the port, now I have no call or data access. On my phone it shows there’s reception but I cannot call nor connect to internet. I have respon...
HiI transferred my number yesterday and since have not been able to log into the app to continue the activation process. It has me log in, loads for a bit and takes me straight back to the initial log in screen. I have uninstalled and redownloaded wi...
I activated a SIM card and transferred my phone number from Virgin to Public Mobile last night. However, the cell phone can't send and receive text messages, but the cell phone can be used to make and receive calls.
I am now with public two months and after my first month of troubles I thought I would be fine. My plan rolled over may 9 but o can’t get access to data all I can do is make calls. What am I missing? is this how it will be forever, I’ve not had ser...
Service put on hold today. I replaced my credit card weeks ago (due to fraud activity) have new card with same company. PM app will not allow new information to be saved....therefore service remains on hold....I cannot do anymore from my end?? All e...
CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?Or this plan is for Quebec residents only and intended for use in Quebec?
I am writting in my wife's account. I am her husband and I am locked out of mine for no reason that I know of. We have been public mobile customers for over 5 years. Can I get help?
Planning a trip to the USA soon. Looking for reviews on how well the US Add-Ons were? Specifically the data.Thanks.
I have a 3G subscription with Public Mobile. If I purchase a US add-on for data, talk, text will these work in the states (NYC)? Does the "3G shutdown" of 2022 interrupt service with my 3G subscription?
I have contacted the porting team, they said my porting was completed. I was able to make/received call but the text messages and data doesn’t work. I’m using esim
My phone is stuck in a not activated loop. Payment has been taken but phone activation failed. I have reloaded the app, can sign in but immediately get “subscription not activated “. On my phone the “get support” leads to a death loop of log in log...
If I change a subscription plan, is it for life long or just for 90 days ? Thank you !
I changed my subscription on May 1st, but my “current subscription “ still shows the previous one. I wonder why? The upcoming payment amount seems fine. Thanks.
I switched my account to Public two days ago. Transferred my number. Data and voice work fine. But texting is not working. I see many people asking this. BUT no replies. What gives!
I tried submitting a support message a few days ago and haven't hear back.When I log in, I see a page that says LET’S COMPLETE YOUR ACTIVATION.Resume Activation | Go to Login PageWhen I click on "Resume Activation" it redirects me to a screen whi...
I am leaving for France tomorrow and can't seem to find a plan for traveling is there one or do I have to find something else
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