Need help with my account - the billing is not correct

[lili2023]

Hi, there, I have used the 100 minutes talk plan for $15 for years. I had deduction on my loyalty every year, back when they still had the $1 off each year you stayed with public mobile, so my bill was always $10.25, from May, my plan did not change(I still have the 100 minutes cap), but my bill just changed to $17.25. Would you please help to check the billing?

I saw now they don't have the deduction anymore, they don't have the 100 minutes cap on the $15 plan. I still had my old plan(with 100 minutes talk cap), but the billing increased for $7 each month for no reason.

[lili2023]

Thanks everyone for your reply! I didn't know they cancelled it. 

with the old system, with the auto pay and loyalty, I saved $5 per month, now the saving is like non-existent compared to the old one.

[slusagm]

@lili2023 the charge was correct actually 

why?? PM ended the old rewards system and we all on Public Points now.  With this, you pay the full amount first and then get points after.  Those points are money, 15 points = $15

[eddieO]

@lili2023, 

The increase is likely due to the new Public Points system in which everyone is now on. With this change all customers will pay the full amount up front, the $2 auto pay discount has been replaced with 5% Points-Back from every payment (less taxes), the monthly loyalty discount is now replaced with 10 points given once a year on your anniversary. You can earn extra points with the Refer-a-Friend and with Give Back (from 1 point up to 20 points by contributing in the Public Mobile Community).  Public Points can be redeemed towards a $15 bill credit (requires 15 points), or for ad-ons like international long distance minutes, more data, etc (starting at 5 points and up). The $15 bill credits will not happen automatically, you’ll need to redeem your points in your account manually add them for your next bill. There is no opt-out option for the new points system.

As some of our experts have shared, depending on which plan you are currently on there may be opportunities for changing to better cheaper plans to help offset the increase. For example, if you are on the $25 plan, there is now a $19 plan with 1GB data, pretty much the same as the old $25 plan but with faster 4G speed and you save $6. Customers that are currently on the $15 plan do not have any cheaper plan options to move to and will need to accumulate points until reaching 15 for the bill credit of $15.

To change plans login to “My Account” and use “Change on Renewal” to schedule a plan change.

More information about the rewards system migration:
Moving to Public Points | Help Article | Public Mobile

Overview of Public Points:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

[hTideGnow]

@lili2023 

you were wondering where the autopay/loyalty discount/friend rewards gone?   PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after.  Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile.  Instead of $2 autopay discount, you get 5% of your plan in points.  

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit