Wrong # entered during porting, now i can't access account

[mcj123]

I entered the wrong mobile # when initiating the porting process during setup.  Now when i login to my account it sends a 2fa code to the wrong #, and I can't login to my account.   How can I enter the correct phone # if I can't log into my account?

[BKNS27]

@mcj123 

Your porting will not be completed because the owner of the wrong number must confirm with the porting and must have the same carrier as your old carrier.  If they don’t reply then porting will not be completed.

At this point you must contact a CS_Agent to correct the number for you and complete the porting.

[SourDude1234]

Please follow the images below - it should mostly be similar on a mobile device.

Click "Forgot Password"

Then, you will have an option to enter a phone number or an email, feel free to enter your email here.

You should get the code to your email.

[AK32]

Hey there, if there was an error during the port, you will need to contact PM Customer support as only they can fix the port. You can message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mcj123]

Thanks for the tips, I will try both.  There is no option for "Didn't get code"

[eddieO]

@mcj123 forgot to ask, when you try accessing your account are you able to click a link that says "Didn't get code"? If so, click on it and select to resend and if you see the option to send by email select that. If you don't see this option then you need a support agent to get involved. Use the link I included in my first reply

[SourDude1234]

Hi,

When you are logging in, click "forgot password", to reset your password. There will be an option to send to email.

If you still have issues, please contact staff using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

[eddieO · Accepted solution]

@mcj123 you're going to need to reach out to a support agent, only they can fix this as they have access to accounts.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)