activation of Sim card!

[Diane_Engelstad]

Everything has been done, the account is live, the number is transferred, the SIM card is in and noted in the profile by exact number. I've turned phone off and on again. However, the phone still says "No Service" because apparently it has not be "activated." I finally had to leave the "porting team" which is only one person for all of Telus, and Public expects me to go to self serve "Moderator" (i.e. Bot) now!  Why did I go to Public Mobile?!! If you have suggestions on how to get the designated SIM card "activated" by bot, PLEASE HELP!

[computergeek541]

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@BKNS27 wrote:

@Diane_Engelstad 

Please note that your old SIM will continue to work for up to 2 hours until porting is completed. Once it stops work then you can switch to the PM SIM.

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The Public Mobile SIM card isn't providing any service now. That's not a number porting issue, so even if number porting completes in a couple of hours, that won't cause the Public Mobile to start working. 

[BKNS27]

@Diane_Engelstad 

Please note that your old SIM will continue to work for up to 2 hours until porting is completed. Once it stops work then you can switch to the PM SIM.

[Phil_Adelphus]

@Diane_Engelstad  To contact customer service if you are having trouble with the chatbot then send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap  your avatar to access Messages

[slusagm]

the sim cad might not have been properly setup on the system.  You need Pm to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437