Trying to sign up but Credit Card is not being accepted
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01-06-2025
03:23 PM
- last edited on
01-06-2025
05:51 PM
by
computergeek541
Hello PM community,
I am attempting at signing up but when prompted the system says there's an error with my pay method.
I've tried multiple cards Master/Visa and no luck. Is there a workaround?
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Joining Public
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Payment
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01-06-2025 03:30 PM
There are a couple workarounds you can try. Using the app is usually the easiest method, but if you want you can try using a private/incognito browser to see if that works. If that doesnt work, you may be forced to use the app, or contact a customer service agent to see if they can help you add the payment method, you can contact them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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01-06-2025 03:28 PM - edited 01-06-2025 03:29 PM
I've done this already but the issue is consistent on my PC and mobile app.
Edit: Seems that the postal code was still being used from a prev address. Seems like it's working now.
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01-06-2025 03:26 PM
Are you signing up and activating your SIM on the PM app?
It can’t be done online so download the app and complete all 6 steps.
