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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2411 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4183 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35230 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47261 Views
  • 182 replies
  • 30 Bravos

Resolved! Points

I have 7 points, how can I use it to lower my bill?

rwaxll by Great Neighbour / Super Voisin
  • 614 Views
  • 5 replies
  • 2 Bravos

plan

hey I don't use that much data does anyone have a 4g plan and does it have good internet quality i am thinking of switching

Zaid12 by Great Neighbour / Super Voisin
  • 399 Views
  • 3 replies
  • 1 Bravos

I need help and support is not answering

I paid 24 dollars for a 6gb plan, my account is showing a 19 dollar plan with 1gb. Even though I was charged $24 on my bank card???

NM13 by Great Neighbour / Super Voisin
  • 429 Views
  • 2 replies
  • 0 Bravos

Forbidden A1

I am unable to login to either the app or through the browser.I get the Forbidden A1 every time.My email address is xxxxxxxxxxxxxxxxxx.Please help.

LucyPublic by Great Neighbour / Super Voisin
  • 536 Views
  • 5 replies
  • 0 Bravos

U.S. roaming coverage

Having had issues with using voice & data with the U.S. roaming add-on in the past (I have an iPhone 6s & the old PM 3G plan), I just read the fine print:"1. Subscription plans with 3G .....Speed and signal strength may vary with your device, configu...

Ammonite by Great Neighbour / Super Voisin
  • 391 Views
  • 2 replies
  • 0 Bravos

Resolved! Help logging in (new account)

Just purchased a sim and installed it. Downloaded the app on android and tried to login after creating the account. The app loops me back to the login page continuously. Tried to clear the browser data but no luck.I am able to login to the account on...

Jonathan2008 by Great Neighbour / Super Voisin
  • 508 Views
  • 3 replies
  • 0 Bravos

Resolved! U.S. roaming

Hi- I purchased the US roaming 15 day add on but I have used up the data on that and have a few days left of my trip. I think it has switched to my regular data from Canada but will that cost me big time?? Or am I allowed to used that data because I ...

Steph513 by Good Citizen / Bon Citoyen
  • 754 Views
  • 8 replies
  • 0 Bravos

Resolved! 5G not showing

I have an IPhone 12 phone which is 5G capable.  I am in a 5G cell zone in downtown Winnipeg, but only have LTE showing.  I signed up for 5G, but only get LTE.  I have checked settings menu but cannot get it to show up.  Any thoughts on how to fix?

Rupert66 by Good Citizen / Bon Citoyen
  • 1610 Views
  • 12 replies
  • 0 Bravos

Resolved! Unable to connect to internet

New Umidigi phone. Used Public mobile instructions to setup APN. Phone connects to the internet showing LTE connectivity but no internet. Any ideas? Slane 

Slane by Great Neighbour / Super Voisin
  • 525 Views
  • 4 replies
  • 1 Bravos

Resolved! What happened to the 100gb plan????

I was literally just about to switch over last night to the $50 100gb data plan, waited until this afternoon, and now it is gone, replaced by some hugely lesser $44 plan with only 80gb.I have been a public mobile subscriber now for many years. I do n...

Photograthie by Good Citizen / Bon Citoyen
  • 1244 Views
  • 12 replies
  • 1 Bravos

No Data roll over !!

I previously had a plan with lots of data every month and hardly used it. I decided to switch my plan to one without data hoping to use up the data from the previous plan. But everything went away! Absolutely awful!! 

Happycat by Great Neighbour / Super Voisin
  • 1150 Views
  • 13 replies
  • 0 Bravos

Redeem public point

Hi there , I have total 18.75 points , why i did not get my $15 off in July  payment ?  please help , thank you.

Vinhhanhlu by Good Citizen / Bon Citoyen
  • 976 Views
  • 10 replies
  • 0 Bravos

When redeeming points ....

Does the amount show under payments as a reduction right away? Just want to make sure it goes through as points were already taken.

Dolphin12 by Great Citizen / Super Citoyen
  • 636 Views
  • 8 replies
  • 0 Bravos

Resolved! "Your Service Are On Hold"

Hi there, I got a text today that my plan did not renew so I logged on and my home page says "You services are on hold. Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your acc...

chanamy by Great Neighbour / Super Voisin
  • 470 Views
  • 3 replies
  • 0 Bravos

Resolved! Canada/US talk-text-data plan with esim

I just switched from one Public Mobile plan to the a new one with Canada/US talk-text-data.  Is there anything I need to do to use this in the US or is it just automatic.  I ask because it also stated the plsn came with a free esim which made me thin...

tofupunx by Great Neighbour / Super Voisin
  • 700 Views
  • 3 replies
  • 0 Bravos

Ran out of texts, just need 1 more

Hello,I have the plan that has a limit of 50 outgoing texts per cycle. However, I finished all of them. Yesterday, I received a text that I need to reply to by saying "Yes" as proof of confirmation for something that I'm trying to do. However, it won...

Ash17 by Great Neighbour / Super Voisin
  • 726 Views
  • 6 replies
  • 0 Bravos

What is 5G UL Speed?

I see this description used in some of the plans in My Account but don't see it defined.

umnikke8 by Model Citizen / Citoyen Modèle
  • 508 Views
  • 3 replies
  • 0 Bravos

Resolved! Issues logging in.

I created a plan for my child and added the SIM card to my phone by accident. I cancelled the sim on my phone and am trying to add a new sim to my kids phone.  I am not able to get into the account as I keep getting the email passcode for evertrust, ...

Emily2010 by Great Neighbour / Super Voisin
  • 389 Views
  • 3 replies
  • 0 Bravos

New plans - Check yours as well

HI All,ok, for those who worry PM cannot let you downgrade plan, it is not true.  I have plans that have lower value than my current onehere are some new plans I got today$20 voice only plan (unlimited calls)$30 15GB 4G speed$34 15GB Canada-US (it ha...

hTideGnow by Mayor / Maire
  • 1236 Views
  • 12 replies
  • 3 Bravos

New plans are out

I think this is the one that shocks me the most.https://subscribe.publicmobile.ca/en/on/activation/plans/15GB-5Gspeed1I'm a novice. What is UL Speed? Do you need to do anything special to achieve this speed, or is it automatic? 

Screenshot_20240726_111340_Samsung Internet.jpg
Sansan by Mayor / Maire
  • 898 Views
  • 10 replies
  • 0 Bravos

Resolved! No signal after activation

I've activated my number but I don't have any signal and cannot receive the code to my number for the final step of activation.I've tried restarting, airplane mode, changing settings etc. My partner has activated a number at the same time on their ph...

MordFustang by Great Neighbour / Super Voisin
  • 416 Views
  • 1 replies
  • 0 Bravos

Resolved! Payment will not go through

Good Morning. I am signed out of my public mobile account and my payment Information is correct and it showing from td bank 0.00 trying to be taken not the amount which is also in there. Need my phone

Becks1981 by Great Neighbour / Super Voisin
  • 345 Views
  • 2 replies
  • 0 Bravos

Resolved! Us can plan ending

 The US can plan is ending soon.Will I continue to get the same plan after the end date if I don't change my plan?

stimpy by Great Neighbour / Super Voisin
  • 454 Views
  • 2 replies
  • 0 Bravos

Hotspot

I tried to use my personal hotspot, but it does not function. Is there some setting I need to change to make it function? I also tried connecting to my desktop when the internet went down yesterday, but it says it can not connect after initiating the...

SevenQ by Great Neighbour / Super Voisin
  • 722 Views
  • 5 replies
  • 0 Bravos

Resolved! Price increase since May 2024

Hi,Why has my bill increased by $8.40 since May 2024?  It was $33.60 before May and has increased to $42 since.I didn't change the subscription to cause the increase.  I have changed it today, July 26 2024, to make it more affordable as previously.I ...

Capilano by Great Neighbour / Super Voisin
  • 1052 Views
  • 5 replies
  • 0 Bravos

Resolved! paying online

Why is it so hard to get online to make a payment. I struggle everytime. Like today it says this sight not available.

shutup by Great Neighbour / Super Voisin
  • 550 Views
  • 4 replies
  • 0 Bravos

Resolved! Can I refund?

I accidentally paid for two public mobiles and wondering if I can cancel the wrong one and get a refund?

Ruben3 by Great Neighbour / Super Voisin
  • 394 Views
  • 2 replies
  • 0 Bravos

Resolved! Can’t download public mobile app.

I have just arrived from Denmark, and am trying to set up a new account with public mobile, but I am unable to download the app as it says it’s not available in my region (although I have just changed my region from Denmark to Canada). Can I activate...

Soph38 by Great Neighbour / Super Voisin
  • 670 Views
  • 3 replies
  • 0 Bravos
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