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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Connecting after voucher

@CS_Agent @CS_Comms I recently added a voucher to my account because the update credit card feature is not working. When I check the payment history tab, the addition of the voucher and the purchase of my phone plan both show up, but my device is sti...

Cannot connect to any agent!!!

Can't transfer numberCan't connect to agentNo repliesBut payment went through and I'm paying for no service@CS_Agent

Not paid before auto renewal

My plan is set to auto renew tomorrow. However, I am not able to pay for it for another few days. Am I able to extend my plan until the 29th? Who do i contact to request this if not on the app? Thank you

New activation / New SIM

Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives. SIM1 says number is unknown. Everything else indicates registration is OK, acct appears to be active. Any ideas? Thanks.

Cant remember my email address

I made a brand new email address because mine was tied to another Public Mobile account.I used it to sign into Public Mobile, selected a plan, and ordered a sim card Jan 10. It arrived today, two weeks later. My CC has been charged the $10 sim + $29 ...

Sim

When can I install sim

Resolved! Can not access offered plan

trying to move to $29/month 5G 10 GB Can/US/Mexico plan but when I try it asks if I am already a public mobile member and when I press yes I can not access the plan. How do I move to this plan

the sky is falling

I have filled out the form to submit a ticket as my activation is unsuccessful, but am unable to send it. (I do not see any questions with a * that has not been answered)I have not received a confirmation email with a QR code.I am hoping to activat...

SIM card delivery

I ordered a SIM card on December 30, and have still not received by Canada Post (18 business days later).

Currently with another provider with a phone buyout option...

How do I transfer to Public if i have a buyout with another provider

Where is my SIM card?

I ordered a physical SIM card on January 7. It still has not arrived. What should I do?

Mailbox number to retrieve voicemail

I have a phone app Mytello i use when i am out of cell range for my public mobile but can use wifi to make calls with ,i am trying to retrive anyy Voicemail if possible but it asks for mailbox number ,not sure if i need to be in cell range for that

Can't activate- forgot email

I signed my wife up for Public Mobile Jan 10Received the sim card in the mail today (Jan 24)Can't remember the email address I used to set up the account. We are being charged, as of Jan 10thCan't use the "forgot email" to fix the problemwhat is the ...

Activation problem

I have created a PM account and downloaded the PM app. When I login on my phone I am asked whether I want to continue in the app. When I choose yes I am directed back to the login page. What's going on?

No service

Phone not receiving or making calls in usa

Resolved! Advice about adding another subscription/phone number

Hi all,Hoping you could assist me with a couple of clarifications.1. I already have a PM subscription, but want to have another line/number for a different phone. I'm aware that it requires me to use a separate email address and SIM, but could you ...

Roaming charges when you go to US

Hi, right now i have an account for my child. I am thinking of switching my own Kudo account to PM. With Kudo, they charge me $14 per day the minute I enter the US. Will PM also charge me this?

Referral benefits

I recently refered a friend and while helping him set up his account I was not shown the spot to enter my referral code. Can I get this corrected so I can earn my rewards?

new user plans

heyis it me or are all the good new plans only for new plans to public mobile. is it hard to cancel my plan and just join again for the better plan

Nothing happens when I press login button on app

I'm trying to activate my new account and nothing happens when I press the reset button. On a A54. Ive reset the phone and uninstalled and reinstalled the app. The login button just flashes but literally nothing else happens.

Primary vs Travel numbers

Just changedto PM. Why are some of my texts switching to Travel number within Canada? Not sure I understand what the Travel number is used for? I am travelling to Mexico. Will it automatically switch to using travel for all my texting back to Canada...

Bell

I just transferred my line from bell mobility.. I want to transfer my wifes so we on the same account for payments.. I bought another eSIM and it just replaced my current one.. now I have paid twice.. how can I do this..

Subscribed without choosing subscribe. Nefarious policies...

I want to remove credit card from public mobile without closing my account.If I have to close the account to do it, I will. I am tired of public mobile so this could be the last straw... How do I remove my credit card number?

Phone number not eligible for port

I'm with Bell Pay As You Go and when I try to transfer my number I get this error "Phone number not eligible for port". When I was originally porting my number earlier today, I got a text message error that said I had used the wrong IMEI account numb...

Overcharged Bill

I got two plans for $20 each per month. But they overcharged me another $21. I wasn’t happy with the services. So I canceled the both plans but they overcharged me $21. So I need my overcharged $21 back. How I get my money back ?

Resolved! Primary SIM listed as off when inserting public mobile sim from old phone to new unlocked phone.

Greetings,I'm trying to upgrade my Son's phone (iPhone 10) and the public mobile sim card is listed as off after inserting it into the new phone (iPhone 12).I have tried re-inserting and restarting several times.The phone number shows up correctly on...

Resolved! Failed to port in my old number from rogers but now I can't access my public mobile accout

I'm a new customer with public mobile and I tried to port in my number from rogers. The thing is that my account with rogers is suspended due to a couple missed payments. (I can't make calls or receive any texts) Now I'm trying to login into my publi...

Resolved! estimate data use for zoom call

Hi Community - anyone have an estimate as to how much data a 50-minute zoom call would use please? Don't wan to be cut off mid call!

@CS_Agent

thanks

Phone plan without data

Currently i am in data plan and i will not use it in a few months, i want to chang to phone plan only but i can not find phone plan in my account. I saw all phone plans on website but when i log in, the plans show data plan only. How can i degrage my...

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