Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I was robbed today, and I would like my IMEI code & have the device blacklisted please. I would also love to hear what usually goes on in situations from the public mobile side. I have done everything else I can I believe.Would blacklisting th...
Can I keep my old number please
I have several accounts with Public Mobile. Can I redeem my points from one account on a different account?
I received a promo for 1GB data at $18/month via text on October 10th. I replied YES and was given confirmation via text that the promo would be applied at the next billing cycle. It wasn't applied on October 24th (when my plan renewed).
I need to update my credit card
We are trying to change. Phones how do we transfer the phone number to the new phone
My account is on hold. I have it set to auto renewal. Funds were withdrawn from my bank account but it is not registering that it has been paid. Don’t know how to proceed.
When to insert public Mobile SIM in. Will I receive final email from public to replace SIM?
I got this China made android smart watch, and it works as a cellular sim card phone/watch?After installing the sim card, I get data and text message good. But when calling out it just idlesand times out and incoming calls go straight to voice mail? ...
Hi just got a new phone. when I log in to Public mobile app it asks for a text code but I am logged out of my account and cannot get a code.any help would be appreciated!
I cannot access my account on line, my phone is no longer working, there is no human to contact for help, it says to send a private message via this page, but I cannot figure that out either. I need help and there is no security help line to talk to....
What is this? No option to close, no prompt, no CSA nothing…
Hello Communitty, how do I add a second phone and number for my spouse please? thank you.
I had my phone stolen recently I’m just trying to update my sim in my new phone unfortunately I can’t authenticate my phone number because of my lack of phone right now . I’m not sure where to go from here
Hi,Since Thursday or Friday this week, there's been barely any reception in DT Toronto. I'm paying for no service. Can someone explain?Thank you.
My phone was stolen. I have purchased a new phone and eSIM card but I am unable to send text messages to any android phone. I have an iPhone. Can you help me figure this out please?
Hi everyone,Starting about a week and a half ago, I’ve been unable to make phone calls to any 1-800 or 1-877 numbers, or to some numbers outside my local Toronto area code (647, 416, 437).For example, I tried calling an Ottawa number (area code 343),...
Need to subscribe to the $34 promotional plan as want to migrate from my existing subscriber.Please assist. Thankyou
I need help with downloading call records for my account starting June 01st 2022 till July 31st 2025. This is required for legal proceedings at the Supreme Court. So kindly help as soon as possible.
Hi, I have already purchased and activated my Public Mobile plan, but my eSIM could not be installed.Please resend my eSIM activation link or help me reinstall it.My number is ###-###-#### and my account number is ##########
Leaving public mobile and received their text confirming I want to port out. I replied "yes" but nothing else has happened. Is this normal?
Hi, I recently received an iPhone replacement, and I tried to transfer my eSIM, but it didn’t work. Since I already returned my old phone, I can’t verify my previous number now. I think I may need to purchase a new eSIM, but I’m not sure how to proce...
Hi all, I just got a new plan at public mobile and transferred my phone number from my previous provided to public mobile successfully without any issues. I can make and receive calls, can browse internet and all good except SMS/text. I don't seem to...
Thanks for getting back to me. Please change the email for both community profile and online account emails to ***@*** . Hello Pravin!Thank you for your reply and for securing your account! Since your community and online account emails are alr...
Hi there,Scotiabank's Momentus Cashback visa gives 4% cash back on recurring bills like phone bills. I was with Fido before and used to get my 4% on them.However since I moved to Public mobile, looks like they are not recognized as recurring bills as...
How much data do I have on my account? And on what date of the month does it reset?
I need a PUK code, enter it in your phone to reset your SIM card’s PIN number. I entered it to many times wrong on my phone.
Hello, I moved from Virgin to public mobile today. I went the eSIM route. my number was transferred successfully & I can see it on my account and my Virgin account shows now cancelled. I received the text from public mobile about to complete transfer...
We have the Canada USA plan. We were in Utah yesterday and everything worked fine. We drove to Arizona today and have no service at all. could we have done something wrong to our phone. We have used this phone several times in Arizona with no problem...
