Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What area does my plan cover.
I have two devices: one is my personal and uses a physical SIM, and has eSim compatibility - I used this device to activate my Public account to use as a second line for work purposes. I've decided to remove the eSim and activate a physical sim in an...
Hi, I would like to cancel my phone plan associated with the number xxxxxxxxxxxxxxxxxx, but I have lost my SIM card. Could you please assist me with this process? Elsaxxxxxxxxxxxx@xxxxxxxxxxx
How to recover account if email is no longer accessible? I have access to the phone number
I have an iPhone 14, I have just transferred my number from Bell, on August 26 and I am not able to receive incoming calls or send or receive text messages. In my phone where it says my number it gives the temporary number not the number that I have ...
how do i close public mobile service on stolen phone, switch the prepaid year service to new phone or buy new prepaid service, keep old phone number and contacts pictures etc.???
I have only just noticed that my phone is getting billed multiple times a month. Sometimes in the same day it is billing me for an extra 4MB of data. I am not using that much data and I am not asking for more. The cost is about $40 per time, it ha...
Are you supposed to notify customers ahead of time of any plan rate changes? I was notified about the Rewards Program and about the 9-1-1 tax, but not the last few changes in plan rates, which is frustrating because we have four members in our house ...
My number has being transferred but I can still only make emergency calls
cannot make a pmnt
why can't we make phone use 4g - we have a4g plan
My subscription didn't renew today (on Sep 10).Is something wrong with my account set up or this is a glitch in the system?
I was out of Canada, and did not charge my prepaid plan. I am back, with no service. When login into my account my sim is not valid. How do I know if I recharge the account I have the same number?!!
Hi there! just activated my SIM card and the phone number that was assigned is already being used by another person, I am unable to change it as well. Please guide me
Hello I just signed up for a public mobile not that long ago and I realized that I've been charged twice on the 3rd of this month which is when I activated my account for $47 I really need that to be refunded I'm not sure how I can upload images or a...
Hi, my wife and I switched our plans (from 3GB to 60GB) for the summer to have more data as we were traveling. Now I see the lowest data plan we are being offered is 20GB for $8 more than what we signed up with (3GB). We mainly use wifi and don't nee...
I will purchase a iPhone 17. Since they don’t offer solid sim slots anymore, while my current iPhone uses a SIM card. How do I transfer from SIM to eSIM on the next phone?
Can't login due to login loop. Getting frustrated.
Hi,I have a PM line i haven't used in a while which i would like to re-register again. I tried to call *611 but it keeps saying "Not registered on Network". it would not also alow me login to the account i used to register the line.can someone please...
Hello everyone, mom planning to switch to another provider today and keep same phone number . my credit card has been charged 5 days ago.am I eligible for a partial refund ?
I just got a new iPhone 16 Pro and after I transferred my old iPhone over, there was a quirk with my travel eSIM. It shows but doesn’t work. I can’t add an eSIM to phone either as only the primary line shows up in the settings. Is this a public m...
I haven’t received my port permission SMS to leave public mobile. It’s been 6 hours. What can I do?
Just got an email saying Public Mobile can get Stream+. I found the instructions here, but don't know how to get a selfserve account with Koodo?https://www.koodomobile.com/en/shop/subscriptions/public?CMP=em_x1_PM_acq_STM/PUBLICMOBILE_acquisition_pub...
I was under the impression that doing this would impact my bill, I was wrong.The auto pay isn't working either, I had to call *611 to get them to take the money off the credit card (that is on file) to get service back, then they charged another $1 o...
Is there a way to start my subscription again before the 30 day period?
Just joined Public last night - had some issues with the eSIM but the agent was able to resolve. Have data and can use texting, but while I can get phone calls I can’t phone back- always says “call failed”. Anyone else ever come across this issue?
I have a public mobile account. My phone was stolen And I want to transfer the number to a new account I lost email password as well want to set up new phone with E Sim as well sense I can't find any where to buy a public mobile sim card. with the ph...
I used e-SIM card before but then changed to a phone which doesn’t support e SIM card by purchasing a physical SIM card. Now I would like to switch back to e-SIM card for iPhone 17 Air. It seems that I could not find “opt for e-SIM card” option in Pu...
Good evening! My husband and I have used Public Mobile services for some time and just over two hours ago his phone all of a sudden said No SIM and Cellular disappeared (5G not appearing). He tried all the things, phone reseting, etc and still unsucc...
