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Text received but but sent by sender

I received 2 texts this morning. Both were downloads over 1kB. It didn't seem strange because they were from my wife. They wouldn't download though, so I told her I couldn't open them. The weird thing is, she did not send them! Anyone know what's hap...

Confirm identity code not coming through

Can someone help me.  I’m trying to activate my service, but i am not receiving the code to confirm my identity.

Recovering my phone number

Hey , I’m sorry that I didn’t pay my phone bills for a certain period but yesterday I was trying to recharge it but my phone number are on sos mode .., I need my number because everything I got in Canada is on it please help me to get it back ; my ph...

Re: Port wrong number

I have the same problem. Can someone forward me the information of the porting team? Thank you

Changing Plan but Cannot

I know I’m not the first or last person to complain about this but if I’m not in a contract and have a month to month plan. How can I not change it at my own discretion? why offer promo plans if they alienate your clientele because they can’t get the...

New subscriber- Activation issue

Hi,I am a new subscriber but I don’t have the app to activate my account. I cannot download Public Mobile app on my iPhone 15 pro because my region is set different and I cannot change it. What is the alternative for e-sim activation? Is there a QR c...

Boxing Day deal as an existing customer

Hi there, I'd like to change my phone plan on Boxing Day as an existing customer of you, but it seemed not possible on Black Friday. Is it possible to do so on Boxing Day?

This is fraud

I used public mobile for a one time eSIM back in June for a trip to the states - experience was fine, easy to use. flash forward to Dec 21, I check my credit card statement and see a recent charge from public mobile… after resetting my password etc I...

Can-USA-Mex Plan not showing

Hi,Im currently on the $45 plan but would like to switch to the newly offered $35 plan. The $35 plan does not show up for me. This is the second time this has happened but last time they said it was only for new activations or people going to a more ...

Not receiving calls?

I've been with Public Mobile 4 or 5 years now after moving from Koodo.  I've had a few issues but they were always resolved usually by myself.  First issue was that calls were constantly being dropped.  I changed phones and Admin (or the Tech people ...

3 plans at $35

On Black Friday I purchased a plan for $35 / 50GB CAN US MEX which includes calling features shown above in my existing plan.  There are now 2 new options at $35.  Both are CAN US MEX.  One has 500min long distance at my current 50GB, the other has 1...

Phone for seniors without text ability

I bought a RAZ Memory Cell phone for my 99-year-old mother-in-law.   It keeps things simple on the user end, and doesn't accept texts.  Is there any way to verify the number?  It's definitely working to receive calls.

How to check if the referral code I used during subscription is logged successfully?

I'm a new public mobile user, I have subscribed today to public mobile. I used the referral link to start my subscription, also before I checked out I specifically added the referral code ******  As per the referral policy I was supposed to receive $...

Where do I find the manual eSim info

Bought an ESIM To try activate additional data plan,.. it canceled my regular sim.Esim qr code scanner doesn't work on my p40 or p40 proNow my phone is useless, I'm out 5$ for Esim, and 10$ for a new sim in 4-10 business days. Manual entry Esim asks ...

50% promo

Hi there,Question about plan changes. I activated with the $35 50GB plan during BF and now there is a 75GB version. Wondering would my 50% off promo for three months stay on the account if it switch to the new plan? 

SCAM ALERT: TELUS Interact e-Transfer Phishing Scam

Do NOT click on the link NOR do anything on it. This number that the SMS got sent to me is on Public Mobile, but is a TELUS number.

Extra charge upon porting number to Rogers

Extra charge upon porting number to Rogers$40.68 on Nov 28, 2024

New Can-US-Mex Plan

$35 for 75GB 5G and 1000 mins of LD. That's a pretty decent deal.

How to find my sim number

changed phone and have no access to phone number to get the verification code

changed phone and have no access to phone number to get the verification code. It is an esim that I am trying to login in the app but cannot because it asks for the verification code from the phone number that I no longer have acccess tooo. 

SMS issues

Hello I have been with Public Mobile for a few years now.  My SMS was working fine until I went to Vietnam for vacation and since coming back to Canada my SMS is still not working.  I’m not sure if this has anything to do with the eSIM I set up in Vi...

Closing my PM account and transferring to Virgin plus.

Cannot access my account to close it. I want to pay off what l owe and close the account.