Won’t work in Mexico

[Smiley1974]

I have done all the trouble shooting suggestions resetting phone, resetting carrier everything still cannot call out or receive calls and no data. Roaming is on

[DennyCrane]

Do you have a plan that includes Mexico roaming? Is your network selection set to automatic, or is it locked to your home carrier? Do you see a connection to a Mexican carrier?

[hTideGnow]

hi @Smiley1974 

what phone do you have?

and also try ask PM to refresh the account on the system.   Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Smiley1974]

I tried both of those I get call cannot be completed as dialled my husband has same phone package and his can’t phone me but is able to call home 

[Smiley1974]

Nothing working have to be on wifi 

[Smiley1974]

I phone 16 pro max  

[hTideGnow · Accepted solution]

hi @Smiley1974 

what phone you have  just not able to receive and make calls? how about data?

and try changing the network mode to Manual and try both Telcel and AT&T network