Outage in Calgary

[Jamieleigh]

Is there a network outage in the Calgary area? My phone has gone into SOS. I’ve shut it off and turned it back on and toggled airplane mode on and off to try and get a connection. 

[hTideGnow · Accepted solution]

hi @Jamieleigh 

it could affect Telus and Bell customers as well.  But outage like this might affect just some customers and not all

if you want, you can check with PM support directly

Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Jamieleigh]

Is it just affecting Public Mobile customers? My personal phone on Public Mobile is in SOS mode while my work phone on Telus network is working fine. 

[hTideGnow]

hi  @Jamieleigh 

are you in Red Deer or Municipal District Of Foothills No. 31,  ?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Degradation-of-wireless-services-in-Red-D...