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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Please cancel my account

i would like to cancel my account, i was sent a sim card but have not activated it so I have simply paid to set up an account.

CAN/US plan

Hey there,I will be living in the US for the next 4 months and am wondering if there is a Public Mobile plan that would allow me to make calls within the US (to other US numbers) while I am there and also calls back to Canada?Thanks so much for the h...

My Phone Call Records

Please I need my phone records for the past 90 days to support a legal case but the system only gives me phone records for December. I selected ALL in the filter section but still gives me phone rall records for only December and week one of January....

do I need to purchase a new SIM card when porting in

Hey all,I'm on Speakout right now looking to switch to Public. I saw that we can click the "already have a SIM card" option when buying a phone plan. I'm wondering if I need to buy a Public Mobile SIM card or if my Speakout card works already. The FA...

Incomplete port out, come on!

Its been 1 week and I *still* don't have access to full service. I don't receive texts and it shows sent on my end, but the receiver doesn't get it. Calling and data works though. No texts is frustrating since I'm not getting my verification codes fo...

How do I get customer support to contact me via email

How do I get customer support to contact me via email when it won’t successfully create a ticket

Public mobile IPv6

Going to 1.1.1.1/help tells me that public mobile only supports ipv4. Is there a way to edit the APN settings to enable that or is it only ipv4 for now ?

Husband Died

I’ve tried logging in with his phone number and email address and public mobile isn’t recognizing either. Wondering if anyone has ever run into this before.

Subscription Plan change

I have a current PM subscription plan with 20GB data and would like to downsize since I don't use that much of the data. When I try to change the plan in my account I can't see any one available with below 20GB data, even though in my wife's account ...

Resolved! Invoice

My work will reimburse some of my phone bill. But I have to submit the invoices. Is there a way to download dated invoices that show the billing date? Whenever I download them they show the date I accessed them not the billing period.

Locked out of account

I am locked out of my account and unable to sign in and no code gets sent to my email when I click forgot password.

I want to see if my tickets are being sent in

I want to see if my tickets are being sent in cuz at the end I just sorta get kicked out. This has happened like 10 times

Data usage not reset at start of cycle

My wife's PM plan (30-day, 250MB) does not appear to have had its data usage reset at the start of the 30-day cycle. The "Usage History" claims that 176.37MB has been used but the Usage History only shows 71.85MB used. That's about 100MB that has van...

Resolved! Recurring Charges on a canceled account

Hello, I've seen others post about this problem, but my elderly father-in-law switched providers, and canceled his Public Mobile account. His credit card continues to be charged by Public Mobile, even though he no longer has an account to login to. H...

Re: how do I make calls in Mexico?

I just returned from Mexico. I had a problem calling numbers in Canada (Edmonton specifically). When I tried to call with 1-area code-number. I received a message saying the number could not be accessed. However texting was working fine. Once I had s...

Can't Activate esim

I can't activate my esim because I need to confirm my identity with a number I no longer have. Without that confirmation I cannot login into the app and activate my esim.

CANCEL MY ACCOUNT!!!!!

How dare you take money without providing a service. CANCEL MY ACCOUNT IMMEDIATELY. You are an unethical company blocking all customers from accessing their accounts without a text verification. And what if your customers are out of country without t...

Caller displays my number as someone else… Edge Immigration. I’m not receiving this person’s calls

A caller who is with Sasktel trying to call me can’t get through. Instead when he tries calling me his phone displays Edge Immigration and not my name.

Resolved! Add on for travel

I have a subscription that includes unlimited International texts and picture messaging. Is there any need to purchase a 15 day add on with anything more than data ? I expect I won’t have phone /talk in this case? At $30 for the full add on of talk t...

Problem porting from Koodo to PM

Hello, my 3 friends just purchased a new PM simcard and ported their old Koodo number to PM but until now they don't have signal on their phones, it's been 12hrs since it was ported and receive the confirmation text from Koodo to port their number b...

What is the Response time to Service Tickets?

I was charged on my credit card while I unsuscribed my monthly plan for now. I opened a service ticket with notes and explanation.... Crickets... I no response to a service ticket within 24 hours is the service level for such things, I am going ...

Texting

Cannot send a text message. When I attempt it gives me an error

Resolved! Help with esim

I purchased an eSIM for my American phone. The system said it would work. Then as I payed for a Re-occurring membership the system stopped me and told me my phone isn’t compatible. Ok. So I want to cancel but I can’t register to cancel Reoccurring pa...

Resolved! I was double charged Nov 26 on my account

How to I get someone to talk to me about an overcharge on my account? Tried submitting a ticket and couldn't get it to go through.

How to change region

Ive recently just switched over to Public mobile and the region my ip address is giving shows im in Ontario when in fact im in Manitoba. My apps that require me to be in my local region have become disabled because of this. Does anyone know how to ...

eSIM

How come on the PM website after I log in it shows me both eSIM and SIM to purchase but it prompts me to use the "app" and the "pay is grayed out so you can't proceed BUT on the app it only shows SIM as the only option. So you can't buy a eSIM on the...

i have my account number cant get back into it

yesterday i had a plan with Public mobile,i got a new cell phone so i tried using the sim card in the new cell phone wouldnt work.so i took it out and put it back into the original cell phone.i started with public mobile on 02/07/2021.How do i get m...

Resolved! Is there a way to remove the recurring billing?

I’ve been a customer with various other Canadian prepaid providers, and well aware of the auto pay feature that most offer. Most of the providers will automatically turn on auto pay, but will give you the option to disable it. I was wondering if Publ...

Arriving Internationally - need a month of data/talk

I have a group arriving from overseas and I want to set them up with a month of Public Mobile for each of the 25 people coming. I don't want to use my credit card to add funds to their account. How can I do this?It's not a problem to buy SIMs in adva...

Forbidden A1

I have been trying to access my account for over 2 weeks now. Site shows I am locked out.I check my emails and wait 1 hour reset my password. Brings me back to password invalid after resetting password. Then once can finally login i get a message st...

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