Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I recently purchased data, and did not know it was for US roaming. Is there anyway to transfer that for Canada instead. I need data for canada not the US
If I change my subscription, do I lose my add ons?
I paid my subcrition and thougt my phone was esim compatible but was not . I bought a sims card but my account is not letting me continue becsuse it says esim not compatible get support Do i need to cancel that subscition and do a new on and how do i...
New to PM today, now want to add my family as well couple of questions.1. Can i add extra accounts to my plan or will they all need their own log in and payment info?2. If i can add to my existing account can i refer myself?
Going to help a family of 3 port from Fido to PM. First question, any gotchas with doing this? We have a copy of their Fido statement, know about the 90min confirm-by-text, and they know not to cancel with Fido. Haven't done this for a few months and...
I ordered new sim on 6th July but still I have not received my sim as company has mentioned the sim will be delivered within 2 days.
I paid $60 for a plan and public mobile took my money and won’t issue me a refund or let me contact customer service
Does anybody know how to remove autopay?
Hi, I switched to Public Mobile yesterday and followed the steps to activate my eSIM. The activation was successful and I can see the new Public Mobile eSIM line in my phone settings in cellular.The problem is, it's not connecting to the network and ...
I am paying for 4G but my phone says the network is 3G. Why is that?
I can't change my card on file, I keep getting this error message....Sorry, we’re not able to process this request at this time. Please try again later. I need help with this, I also can't believe that a company as big as public mobile doesn't have a...
is it possible to reah a CS_Agent?I can't access my account because the Eversafe is not complete and I lost my phone so I can't register
Hey folksIm new to PM and currently subscribe to the $34 unlimited Canada and US plan but am unable to call numbers in the US. Do I still need to buy the US long distance add-on?
Hello, how can I redeem my point toward my monthly bill? Currently, I have 9 point on my accounts
i register for buy a simcard with internet on 5.julybut not yet recieved my simcard.i will send Screenshot's of my Reg & payment page please help me.best regardMy Reg Page Screenshot
After being with you guys for about 3 years on PAC- you recently upped my fees to $25 a month while offering the SAME plan for $19 and then offering another plan with 6x the data for $2 less a month. This how you guys treat loyal customers? Prett...
I can’t enter the authentication code because I don’t have access to public mobile number only the data works, it won’t let me send to email, im stuck I need to buy more data please help reset my account so I can login
Hello, My teenage son's SIM card seems to be damaged. I have ordered him a new one. I have been trying to log into his account since yesterday with no success. I keep getting an error message saying I have tried too many times and need to wait an ...
Since i have been with PM, unable to get dial pad in order to make phone calls.1 Is this normal2. Can someone tell me how to get it.
How can my wife be rewarded for referring me to PM?
I lost my phone and hence the eSIm recently and had to recover my phone number. I was afraid I might lose it or might even have to port it to another provider to recover my number. (Even then, I was no longer receiving text messages to confirm a port...
I tried to download my data usage for the past 60 and 90 days, but I encountered errors. I received a message saying "There was an error loading the results. Please try again" and another message in the console mentioned a "413 Payload Too Large" err...
I just received my SIM card, and I have the app is not even allow me to login to to activate my SIM.Details of the problem:- I open the app, click log in- Browser appear to enter my credential of eversafe- Back to the app and then nothing happens.-- ...
I am able to receive 2FA codes from everybody except Walmart, has only been happening since porting to Public Mobile. Walmart is not finding any issues on their end as the phone number hasn’t changed.
Im still waiting for a reply from my ticket number 299385-444 on 2024-06-27. The issue isn't its my 3rd time that's I have updated my subscription to the 50 GB for $34 I get confirmation to begin next month but it never happens.
Hey - I am unsure why my payment hasn't gone through and it looks like it went through 3x times! Can someone assist? Let me know if that amount will be applied to future months or if it will be reimbursed?
If I change my plan to a higher priced one, is my payment for the lower plan this month factored in or should I wait until the end of this cycle?
I'm having a problem logging in with my original account (had to make a new one to post here). I've been on public mobile since 2011-2012 and its been over a year since I've logged on as I used auto pay.I get asked to create an eversafe ID. The steps...
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