Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My esim did not work. Now I cannot access my account because it wants to verify with the phone number on the esim. I bought a physical sim and need the number transfered on to it. Somehow
I can't log in to my profile. I'm using my saved information on my phone with my fingerprint, and when I log in, Public Mobile sends me to a generic page which instructs me to set up my new acc't.Anyone else had a similar issue?
I recently needed to use wifi calling as I was unable to obtain network. Had i known about these two limitations i may have reconsidered another provider. When will pm provide wifi calling and improve the access to other networks
How to re activate my number?
Hello community,I recently just got back from vacation. While I was away I added a few add on to my account US roam talk and text for $30 plus international minutes for $15 each. None of them worked. I had to buy a chip overseas. How do I get my mone...
I got thru up to activating and it said there was a problem. I had not been instructed to put sim in yet.
I have bough a new sim on September 6 and make an account on public mobile on September 6, paid the subscription plan on September 6. The amount was debited from my bank account but still the sim is not active and no service. they are saying that du...
Please help with adding prepaid card, my account is being blocked with no way to add funds.
I no longer have access to my old phone number (647) xxx-xxxx, but I need to receive a verification code that is being sent to this number in order to log into my Facebook account. Could you please advise if there is a way for me to temporarily regai...
Is anyone else having an issue making payments? I've tried on *611, the app, firefox, and chrome all to no avail.
What can I do when my account has been hacked and someone was able to replace my sim card with another one somewhere else in the city. Whenever I get into my account to change the safe log-in details, this person changes it and I can't seem to do mu...
What's the best way to get your watch activated?Bell had an add-on feature. From what I understand, that option isn't available with Public. How are people with Public capable of using their cellular watch?
Hi All - I accidentally bought a US Roaming add-on, and realized within a minute that I should have purchased a Canadian roaming add-on. I posted to customer support immediately. Trying to get support from customer service to reverse the charge or ma...
Followed all instructions, in addition reset iPhone network settings, rebooted phone, after deleting previous esims. Phone has no physical SIM card. At $15 and counting but still no phone service.
My anniversary with Public Mobile is October 29th. Does that mean that I will only get 5 points this year because I am 2 weeks after the new rewards update on October 15th?
my ever safe account has a wrong phone number in it, and I cannot access my account because it keeps sending my security codes to it and I cannot receive it. What can I do? I do not have any service and have paid for the package already I need help A...
We created an account for my son and tried to use the eSim but his phone wasn't compatible so then we ordered a Sim card and have since installed it but I cannot continue with activating his account.
I switched to public mobile from virgin 2 days ago and still don’t have texts and iMessage . I have data and calls but not texts . I can’t change my apn number either it won’t save . I have phone 12 pro max .
my account is deactivated although 90 days have not passed. I got an email on 3rd Sep at 10:30 am that it will be deactivated after 5 days but I am not able to see any options today (6th Sep) to make payment now if I login to the account.
No services since moving to 5 G
Hello,I got a new sim card and I want to keep my phone number. The steps provided by the chat bot are not usable as , apparently, the procedure was disabled.
Hi,As subject says, I have ordered sim through online but i would like to cancel as i changed my mind with better plan. how can i do that?
I buy a plan for 20$ in August 25,2025 and charged in my Credit card. This include the Sim card but i dont received my purchase after 10 business day.
在app上申请一张实体卡，没有收到怎么办呢
I've been having problems for the last week where some callers can't hear me when I call them or they call me. The only thing that has changed is my phone plan. I switched to 5g
I purchased the 25 dollars plan last month, thought it was 10 gb. My internet is now cut at 4gb and I see the subscription plan is 10 dollars for 10gb but when I try to switch to it, it asks mw to renew and pay again the full price. Can someone pleas...
Hi all,I was curious about getting a Cat S22 flip, but there's a lot of mixed information online that seems to be ever-evolving around IMEI whitelists, parent companies shedding whitelists, 3G elimination in Canada, phones with VoLTE capabilities sim...
I don't understand why your billing date always different. Pls explain. When I start billing date is Aug. 28,2020 and up to now under the same month charging one is 3/8/25 and one is 2/9/25.
On Sept 2, 2025 I tried to join a Zoom meeting while out, and it failed to connect. On fact the whole zoom app seems to not work anymore, except if I join the meeting while on WiFI, then go out?!All other apps still work: Teams, Google Meet etc...On...
I just updated my credit card payment in which payment was due today but still can’t make or receive any calls! Does it take a while for the payment to be applied to my subscription?
