Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I was unable to find any information about the length of period when a plan terminates and new one must be started in order to keep the card/phone number valid. I am occasionally away for two or even three months at a time, and see no need to pay for...
I recently purchased a subscription and have been attempting to activate my eSIM. I scan the QR code and download the apps in android, I receive an error stating that activation is not possible. After multiple attempts, I am now still unable to compl...
Public Mobile charged $18 to replace $15 plan, however, it does not provide 1GB+CWC. Did you encounter similar issue? I have replied to their numerous emails. Is their service provided by Robots?
What should I do ? I purchased a physical sim initially during phone change and then when it did not work while on the phone store , I bought the e sim on the PM app. Still not working either way
Hi - I first got the $35 10 gb plan. Then a few days after I saw that public was offering $30 30 gb plan so I changed my subscription to start immediately. Then I realized the full $35 credit was not applied and only $10. So now I have paid $25 plus ...
I set up my new iPhone with you and I need to buy the eSIM card. As per your instructions, eSIM card fee should be waived for the existing account. However I was charged for the eSIM. Please refund me such fee. Let me know if you need payment receipt...
Just swapped here and holyyyyy this is confusing and rough. Is there no support to chat or call at all? Wouldn’t have ever swapped if I knew how alone you are if you have issues. I have people that can’t call me and it just goes right to an error mes...
Hi a few days ago I left Public (physical SIM) and subscribed to 1-yr of chatr (eSIM, cheaper and better cell reception from where I did the swap). However now I've come to realize most of the other locations are better with Public. Now my aim is to...
Planning on porting out, but i want to port in another line number. Can I do transfer Transfer Phone Number found in my account settings so they can take over the benefits of my account and not buy a new sim again? Or will they have to purchase a new...
Been a member for almost a year, and i wanted to add another fam member to PM. Same Deal i got last year at the same time was $30; NOW it's $35??? same 20Gb data Unli-talk/text US,Mex,Canada?? or am I missing something for the reason of a for a $5 in...
I need to port out my number.You suspended my service yesterday and placed the account on hold. I need one days service to receive the text message from you authorizing the port out.
I just purchased a subscription and I am trying to activate my eSIM. When I scan the QR code to activate the eSIM, it says it is unable to activate. I have tried various times and now it tells me the QR code can't be activated.
I have an active Bell account, with a physical sim card. I created a PM account with an e-sim to try out the service, wasn't sure it would work well in my remote location but it does. Now I want to cancel my Bell but I want to keep the number. How do...
Myself and a family member are attempting to port our numbers from Telus to PM. My family member had no issues doing so from my Telus account, but when I try to do it, I'm told my number is invalid?I haven't had any issues with this number before, it...
I just purchased a subscription and I am trying to activate my eSIM. When I scan the QR code to activate the eSIM, it says it is unable to activate. I have tried various times and now it tells me the QR code is no longer valid. Please help.
So my wife and I looking at your plans if we pick one and join pm with our 2 phone can we immediately change plans to your 30 dollars for 30 gigs Can USA Mexico plan for existing customers. Our son has been with PM for 3 years and just did the plan c...
I've request the blacklist through private message to agent since 3 days ago. they told process take up to 48 hours, I just check IMEI online and still show "clean"? May I know how long will be take?
Just got a Cdn/Mexico/US Public Mobile acct. We have a Cdn phone number but we're in Mexico and I want to dial a US number. I've done 011 and +1 area code and number but it doesn't go thru as advised. What is the correct procedure?
Had my phone stolen, bought a new one & need to get the e-sim on the new phone. Website says I need to use the app. App doesn't let me log in, gives generic "something went wrong please try again later".I need to get access to my phone number & there...
Why am I getting a text message saying I’ve used 75% of my Data, but when I check my usage I have only used 0.15 of the 2 gb I get a month. It’s very annoying! I seem to get it every month
Hello Everyone,I have a question about Top Up and PayPal...Yes I have searched the forum and this is my problem.. my phone plan renews on the 30 and currently I have no WiFi at home so keeping my phone active is crucial for many reasons. Anyway my pr...
my friend is trying to port his number from Koodoo to PM. It came up with an error message after he agreed to port his number so he tried to login to his account on his computer. However, the account insists on sending a confirmation code to his ph...
