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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13799 Views
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25183 Views
  • 183 replies
  • 26 Bravos

Subscribe

Hi there, I don’t see my subscription and can’t change it in my account although I’ve been using this SIM card for along time 

Olena-K by Great Neighbour / Super Voisin
  • 289 Views
  • 9 replies
  • 0 Bravos

Resolved! Discounts

This is kind of a stretch, but I am looking to see if PM has a student discount and I can't find any information. This probably means that there isn't one but I just wanted to ask if anyone else has found a student discount for PM?

sarah3339 by Good Citizen / Bon Citoyen
  • 220 Views
  • 4 replies
  • 0 Bravos

Resolved! Change plan on Renewal

I have a 50$ plan us-canada + 40gb, this plan was automatically renewed on November 25th. Today November 26 i found a black Friday deal for 34$s that i want to change to. Of course i dont want to pay now for it since i already renewed the 50$ plan ye...

MoCh by Great Neighbour / Super Voisin
  • 263 Views
  • 3 replies
  • 0 Bravos

Resolved! Is more data really worth it?

So far with all of the new Black Friday deals, it looks tempting to switch to a higher subscription for more data and I have been considering it. However, is, let's say 20GB really worth it? I'm currently a university student and I don't really go ou...

Resolved! Is it possible to bargain your subscription for cheaper?

I was wondering, I have been with PM for over 3 years and I used to pay for the 15$ subscription, but recently I have switched for the 26$ one that gives 3GB of data if I remember, but I was wondering if it was possible to bargain up the subscription...

Referral credit

I didn’t add my wife’s referral code. It’s:  ******I just signed up, like 20 minutes ago, Nov 26/23please add it. Thanks. Darrell 

Darrell- by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

eSIM not activating

Why is my eSIM not activating? My phone should be compatible for eSIM- iPhone11. What number can I call for further assistance? 

Ing1 by Great Neighbour / Super Voisin
  • 245 Views
  • 5 replies
  • 0 Bravos

Activation error 820

How can I get this resolved? Can a service rep please reach out to me?

yale by Great Neighbour / Super Voisin
  • 365 Views
  • 11 replies
  • 0 Bravos

Unable to receive incoming calls post porting number with esim

I'm having problems after porting number. I can make calls, send and receive texts, mobile data is ok, however I cannot receive incoming calls.  Also, noticed in my sim status it says "phone number on sim unknown".If I could please have some help wit...

TimSam by Good Citizen / Bon Citoyen
  • 912 Views
  • 22 replies
  • 0 Bravos

Resolved! I can't use data

Hello,I subscribe a plan "text and talk" $15/month.  This plan also offers 250Mb data/month, but it never works for me since the first month use.  I assume when my Wi-Fi is off, the Mobile data should be on for use, but nothing happens. I can't use d...

McDiarmid by Good Citizen / Bon Citoyen
  • 425 Views
  • 12 replies
  • 0 Bravos

CUSTOMER AGENT

OPENED A SECOND ACCOUNT USING ANOTHER EMAIL.WANT TO PORT MY NUMBER FROM FREEDOM AND ACTIVATE NEW SIM CARD

BONIDRIVER by Great Neighbour / Super Voisin
  • 225 Views
  • 8 replies
  • 0 Bravos

Subscription not activated

Hi, i tried to activate a plan but stoped at step 6. Error message: subscription not activatedis asking to contact support, I talked to someone at the chat but they told me they can not help and try here.Thanks

voivode by Great Neighbour / Super Voisin
  • 192 Views
  • 7 replies
  • 0 Bravos

Not esim compatible

I have a Samsung S20+ which should be esim compatible (confirmed through IMEI when purchasing plan). But now that I got to activation phase, PM appn say my phone is not esim compatible. Can you support

Pirate_123 by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring numbers

Hi,I recently switched numbers to Freedom Mobile and got a text from public mobile to confirm the transfer which I completed, but my phone number still has not been transferred. My account number at Freedom is DBC20006513954. If I could get assistanc...

Motasem_K by Great Neighbour / Super Voisin
  • 196 Views
  • 2 replies
  • 0 Bravos

Porting order question

I held off porting a couple of our lines.  I thought I had read it was best to do the main account holder last.  My son has a small tab bonus which will be over in mid-December so it is coming up shortly.  I was planning to port once his bonus clears...

Jedi1 by Model Citizen / Citoyen Modèle
  • 168 Views
  • 4 replies
  • 0 Bravos

cancel unactivated subscription

I got to the point where I would activate my subscription but stopped because I was getting a Canadian phone number for my daughter who will be visiting Canada for 3 months and subscription/plan/phone number needed to be on  her phone. When I facetim...

lingo by Great Neighbour / Super Voisin
  • 303 Views
  • 6 replies
  • 0 Bravos

Resolved! Refer a Friend status?

When I refer a friend, I get a notification text, but I don't see anything about it in my account. Do I have to just wait and see whether any 30-day rewards get tallied for them?

stitchintim by Good Citizen / Bon Citoyen
  • 195 Views
  • 3 replies
  • 0 Bravos

Unable to add my friend's referral code upon signing up

Hi,I signed up for the public mobile $34/ 30gb 4G plan but I was unable to enter my friend's referral code. I was afraid that the promo would run out so I signed up to avoid the error saying the code is invalid. I know I was entering the right code b...

Bchau by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

payment loop

Hey I wanted to select one kf the promotional offers for black Friday but my account did t have enough on it to do so. I got a payment voucher and it wouldn't let me submit it without paying for the old plan that I already had but I wad trying to swi...

rayscoins by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Resolved! Need Help With 1 Issues

1st issue:  My husband signed up to be a member I think about a month or two months ago.  About 3 weeks ago my computer crashed and I lost all his login and passwords for this account even his account number I lost.  How can I reestablish his account...

be77yboop1 by Good Citizen / Bon Citoyen
  • 215 Views
  • 4 replies
  • 0 Bravos

ESIM Not Activiating! Help!

Having issue with ESIM. I made an account today and transferred my number and didn't get any errors, but it's been more than 5 hours and I still don't have access. The "Used as Primary" was my old SIM with Fido, and I took out that physical SIM. When...

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RBR by Great Neighbour / Super Voisin
  • 242 Views
  • 6 replies
  • 0 Bravos

Does "change on renewal" for plans ACTUALLY work?

Within the past year, each time I've hit "change on renewal", several weeks later, if I log in to check if that scheduled plan change is still expected, it's always gone!What gives?I'm on a 90d sub, which expires in January. I've requested the $34/m ...

Mechecor by Good Citizen / Bon Citoyen
  • 443 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone Number port stuck

Both my wife and I ported our phone numbers from Zoomer Wireless but the port seems to be stuck. Neither of us can receive calls or texts on our ported numbers but can make calls and send texts. I saw that there is a port team phone number that can b...

JW12 by Good Citizen / Bon Citoyen
  • 752 Views
  • 18 replies
  • 0 Bravos

Cannot see my upcoming subscription plan

I have changed to $34 with 40g data at 5g , starting from Dec 13 2023 (black Friday deal). However, it does not show up and how could I check?

Lu5 by Great Neighbour / Super Voisin
  • 259 Views
  • 5 replies
  • 0 Bravos

Monthly vs 30 day plans

Hello, It seems as though 30 day plans have been discontinued?If so, do I need to change my 15$ plan to the new 15$ plan to get the extra 5-6 days a year or this will automatically apply? 

Michael6666 by Model Citizen / Citoyen Modèle
  • 321 Views
  • 7 replies
  • 0 Bravos

Not receiving EverSafe OPT Code via Text

Porting my number over from rogers ESIM to Public Mobile ESIM & Not receiving EverSafe OPT Code via Textpublic mobile app deleted rogers ESIM info. Never received confirmation port text

nocchionero by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 0 Bravos
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