Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
First, seeking help for my relative (who isn't great at internet chat forums) who I referred to Public Mobile.She signed up last night and is still waiting for her old number to be ported to Public Mobile. It has been roughly 12 hours and she says it...
I have points but when I go to redeem them it says account suspended/ but it’s not I have. An active account
Hi, cannot access my 2fa deviceshow can i enter in my account
Hello folks, happy new year!I bought a new phone for my daughter as a new year's gift and wanted to transfer the home phone number to her. I did it by registering an account for her, and activated the SIM card and subscribed a plan, sucessively comp...
Why does my account show data being used at ~ 1am everyday? Im in bed long before that!
How can you get an account without putting in card info
Hello, We signed up for the $35.00 plan (total $39.20) only to find out that we couldn't activate it because currently we are not in Canada. Please cancel my subscription and refund my money.
phone says no network and insert sim card
Upgraded because I used all my data. So I upgraded from 50 gb to 100gb plan. But it still says I have used all my data and has not shown that I have the 100 gb plan. Even though I already paid for it. And I can’t get a hold of a customer service agen...
After changing my PM SIM card from my old to my new phone, it does not connect...I'm still waiting for MARCO to get reply to me...ticket 293307-321 and 293308-838 Please, help !
If someone is having issues with phone reception, dropped calls, or say any tech issues- what are the expected turn around times to get help? and if so how is htat help offered ? I know w Bell for example they will try to troubleshoot over the phone...
I am currently with a different plan provider and used to going into the store or calling and speaking to someone when I am needing more support. I am concerned that a chatbot or forums will not be enough. For ex, going over my bill and understanding...
Could someone help me log into my account?
Im wondering if the app has a capability for passcode as i can't seem to find anything to lock it down besides logging out and having to log back inif no passcode, can it be set to auto log off once we close down / move to other apps?
Hello, I joined Public Mobile with a subscription on December 29, 2024. My account shows that the payment was successful. I have now received the sim card in the mail. I cannot seem to complete the activation. When I log in and my account opens, ...
I changed from bell to PM. I got an esim and ported my phone number. My old carrier sent the verification that it was ported.My phone number is not working and neither are my two factor authentication.
I received a referral to the Public Mobile $29.00 plan.I'd like to subscribe to the plan, but not sure if the subscription has to be completed today, or whether just applying for the plan would be enough.What is the policy from Public Mobile on Subsc...
I’m currently on a 30 day plan and want to save more money switching to 90 day plan, but I don’t see any options available to me.
I am having trouble transferring my number over. I’ve waited the 90 minutes and have called my previous provider and they told me to wait be 90 minutes and then call public mobile but I cannot find a number or find anywhere to get an answer.
Your system asks me to finish subscribing my plan when I tried to login, seems like I am not a public mobile user, but I have been a public mobile user for 2months now. The app stopped updating my data usage since Dec 31,2024, and I got to noticed t...
Hello PM community, I am attempting at signing up but when prompted the system says there's an error with my pay method. I've tried multiple cards Master/Visa and no luck. Is there a workaround?
Hello. I have initiated a plan switch to Virgin Mobile and I have not received the sms from Public Mobile to authorize the change. Can someone please help me? I’m unsure if the VM or PM eSIM is in my phone.
I entered the wrong mobile # when initiating the porting process during setup. Now when i login to my account it sends a 2fa code to the wrong #, and I can't login to my account. How can I enter the correct phone # if I can't log into my account?
I will be driving to the U.S and staying in Florida for 20 days in March. I have enough points to get the "Unlimited US talk, text and 3 GB data" plan for 15 days so I will sign up for it the day we leave Canada. Once the 15 days are up, can I log in...
Hey folks, I searched for this topic, and it's been posted several times, but I must be an idiot, because I still don't understand what this top-up is for payment.My scenario. I signed up Dec 3. I think I had to pay 10$ for card and preliminary charg...
Hi there, I've found an unknown charge on my credit card from PM for $16.95 for some reason. The recent activity of mine was changing the plan, but I chose it to happen on the subscription renewal day. I've also redeemed the points worth $15, maybe ...
I switched to public mobile Dec. 26 from Bell. Worked great. Yesterday everything stopped working. My phone says that Bell is the Cartier for my phone number and Public mobile is Cartier for cellular… any suggestions on how to fix this as nothing is ...
@hello I am already a customer but I start doing my registration but it’s asking for a new phone number to pick I want to keep the same number I a did the registration only to make a payment because is more convenient for me…can anyone help how to fi...
Hello!I have an active subscription with Public Mobile. Also I had activated the US Talk text and data roaming (Bundle pack) to get the coverage in USA. However I am unable to make or receive calls in my mobile.I have ensured all the connection setti...
Hello, I contacted you before regarding previous promotion and one of your agents answered me that you will give me a $30 credit. Could you check it for me please? Thank you.
