Calling 1-800 numbers

[Benna10]

Cannot make 1-800 calls

[Dunkman]

@Benna10 

Known issues the last several weeks. Usually from customers who recently traveled outside Canada. PM is aware and working on a fix.

You can try to reboot your phone.  If that does not work, then you will need to contact customer service agent. 

[softech]

@Benna10 

this is a problem for some subscribers.  You will need PM CS agent to reprovision the account to resolve the problem

, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there