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Transfer Sim card to new phone

Bobvail
Great Neighbour / Super Voisin

I have a Samsung a50 .. bought a new Samsung and trying to transfer over data and Sim.card and getting message on new phone saying 

No transferable Sim found   the Sim on your old phone doesn't support transferring   

Contact public mobile to transfer 

My new phome is a Samsung A36 5g

2 REPLIES 2

hairbag1
Mayor / Maire

@Bobvail 

using esim ? You need to download the PM app to your new cell, then log in to your account to buy a new esim, but it'll end up being a free replacement esim.

If using a hard sim, just remove it from old cell and install in new cell.

softech
Oracle
Oracle

@Bobvail for new Samsung phone, it is a Samsung device policy that you need a sim to setup the phone first.  You can use your current PM sim to do so if you have one.  If you don't have an active physical sim, you might need to borrow from a friend to setup the sevi first 

After the phone is setup, you can get the eSIM

first, download the app on your new phone and login.  If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM

Once it confirms your phone is eSIM compatible, click Pay $  and Install  

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