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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 180 replies
  • 24 Bravos

Link to port number expired

My link to port my number got expired . Please resend me the code or refund me the money

am16 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Can’t receive or send calls

I’m not able to receive or send calls but I can text. I’ve tried changing phone settings but that doesn’t seem to be the issue. I replaced my SIM card but that didn’t solve the problem. Help!Could there be a problem with my PM account?    

Harv001 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

logging into account

I'm trying to log into my account.  When I get to this page..."We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need...

jannad1 by Good Citizen / Bon Citoyen
  • 14 replies
  • 1 Bravos

Having an issue

I am trying to help a friend set up public's saying something about a new device and keeps sending a verification code to an old phone number to get full access and we can't get the code from there....

Nightryder65 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

eSim activation keeps failing

@CS_Agent Subscribed a couple hours ago. The first eSim kept failing to activate, then I deleted and had to BUY a new eSim. This new eSim keeps failing to activate. There is zero support available.

gillisunited by Good Citizen / Bon Citoyen
  • 9 replies
  • 1 Bravos

Resolved! Payment Rejected.

I had a Referral come the other day and switch two phones, he used the same credit card for both Accounts however for the second line his credit card got maxed out.. so the payment went through but the Card company declined it not long after the Acti...

Priority by Deputy Mayor / Adjoint au Maire
  • 6 replies
  • 0 Bravos

Not recieving verifications text

I recently registered into a plan and received a phone number through public mobile and am unable to receive any texts, In this case, a text from public mobile verifying that It is my phone so I can receive full access and another verification text f...

kelgrah_ by Great Neighbour / Super Voisin
  • 5 replies
  • 2 Bravos

Sim not wORKING

Hi I got a new sim in order to activate an account but It says the SIM card is not valid and cs advised me to make. community post. pls help thanks

Ayman22 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! 5G Upgrade

I have been with Public for 4 years now on a 3G plan.  I have just purchased a 5G compatible phone and upgraded to a 5G plan with Public.  Do I need a new SIM card?  Or will my old 3G work with the 5G plan?

Kimlee_N by Great Neighbour / Super Voisin
  • 16 replies
  • 3 Bravos

Refund for the month of August

I purchased for a one month only (July), but got charged for the month of August. I believe I have cancelled any future charges but would like a refund for the month of August that I was charged, but did not use.

Rhonda4 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Contacting Public Mobile to unlock an old phone I bought from them!

Hi,I have an old phone (Samsung 4) I had bought way back from Public Mobile and which I'd like to give to a parent who just lost (phone is dead) his 15-year old non-android phone and has very basic needs.Using his SIM card (from the French operator c...

Fab16 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Lost phone need to cancel

Kid lost her phone. Trying to sign into account to cancel payment and cannot because it keeps texting the lost phone to use 2FA. Please help. Chatbot just keeps going in frustrating circles @All 

Switched service provider

HiJust Switched service provider and wanted to know if I need to do anything to stop credit card monthly payment?Also, this month payment was just processed on the 14th. Is there going to be a refund?thanks

Jor by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


Hello, I just recently switched phone providers on August 11 but after this date, I got charged for services by Public Mobile, the number associated with this account isxxxxxxxxxxxxCan this be investigated so that my account is closed and I get refun...

StephTynan by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

New sim card

Hi, I ordered a sim card online on July 21st, 2023 and till now I did not receive it yet. What should I do now? 

Kambiz by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

sim set up

Hello,I am setting up an account for a friend but I am having issues completing the task.Payment withdrawn from my account, email received to complete in app but it keeps telling methe email is not valid. please help.Juanita

Valma1 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos


I am BYOD and picked a plan and paid thru Visa but PM will not activate. @Geoffdawe 

Geoffdawe by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Number port & Charges

Hi,I have an account with Bell that has two numbers tied to it - Cell 1 (primary) and Cell 2 (secondary) - Cell 2 on this account requires a physical sim - whereas Cell 1 uses an Esim.I've signed up both accounts to use Public Mobile - though have to...

Helm by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Number transfer failure

Yesterday morning I was a Bell Mobility corporate account subscriber. I change it to a personal account. Then I yesterday afternoon I signed on to Public Mobile requesting an estimate card, and asked that my phone number be transferred from Bell to P...

PatrickDan by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos
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