Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI All, this is an active issue since yesterday. I don't see any one mentioned yet, so hear you areDegradation of wireless voice services nationally, it impacts inbound calls:https://www.telus.com/en/ab/outages
I have two accounts - two phones both esims no network (well shows we have network) but incoming calls do not work.Had a postpaid sim around and tested in both phones (to confirm it isnt a setting issue) and naturally it worked right away. So seems t...
I started a transfer of phone number from Koodo for a household phone. The transfer and new physical sim card was interrupted (waiting for the approval from Koodo) because of nighttime screentime blocks on that phone. Next morning the Public account ...
We are going to Mexico for a month and the Can/ Mexico plan looks good.Has anyone had any problems with it?I have read that you can not downgrade from this plan although there is nothing comparable available?
Hello I've been trying to make a payment to reactivate my account but after the log in , it doesn't show my account information and payment tab in order to make a payment.My account has been deactivated for less than 3 months.Any help will be appreci...
hi Flavius, my mobile ###-###-#### , email address ****®***.***
I am trying to access my online account, but it wants me to go through the signup process again
I want to port out my number ########## to my freedom.mobile. I am not able to receive the port out text message to authorize the number port out.I you want publicmobile manually authorize the port out the number into my Freedom MobileThank youPo...
Hi,I traveled to another country a few months ago and decided to suspend my subscription for 90 days. This morning, I tried to renew my subscription as the 90-day limit is almost up (I want to keep my phone number because I know I might lose it after...
Been a customer for years and now my service isnt working when I paid with a voucher. need someone to activate my account
Hi do I need to renew my subscription on PM to get esim
I ported over a secondary number and realized it wiped out my primary line. How do I get this back?@Members
I'm trying to activate my account and want to transfer my Rogers cell number. The last step is the Authorization for Transfer says "I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my previous serv...
not able to get past this error message even though ive paid for subscription twice
Just signed up and my data is not working
I'm going out of the country for a month. To receive missed calls and texts when I turn my phone back on, should I keep my subscription active rather than pausing it? I assume that if you pause your phone service, you won't receive or save any of tho...
I signed up with a referral code but do not see the $10 credit. How long does the credit take to pist to the account?
I received a new phone and lost my SIM card while transferring cards. How can I get an esim for my new phone
Hello, I am no longer with public mobile. I cannot access my old account. I need my phone bill invoices from January 2020- February of 2021 due to a CRA audit. Please help
I have a Canada/US/Mexico phone plan. How do I give someone in Canada the correct number to call my Canadian cell phone while I'm in Mexico? I'm expecting an important call. Any firsthand experience appreciated!
I had some previous fraud issues but turned to be an error, now my is working but i can not login to pay my bills please advised?
Does anyone know how to get Public Mobile to send another sim? I ordered it about 2 months ago with a plan and have not received it yet. I can't seem to get in contact with anyone who will help me with it.
I subscribed to the 23 dollar plan. I chose the esim route but that didn't work out so I bought a sim card. I chose a new phone number but my phone isn't showing a phone number. In setting it shows there is a public moble card in the phone but now...
Hi there, I’m switching to public mobile from Sasktel, and I can’t manage to switch. I followed all the steps, but I have no service and Sasktels SIM still works. What should I do
I sent many sms in a short period of time now It doesn't work when I send some
How do i reset my 4 digit pin to do a payment on the 611
I lost my phone two days ago and now I no longer have access to my email to verify when trying to log in as it was logged in but I can no longer change password for email as to do that I need to verify with a phone I do not have . I'm trying to log o...
I cannot login to my account. Eversafe is asking me for an OTP in an infinite loop and is not letting me in, even if I enter the OTP numbers correctly.Please help, I need to change my payments details, and this is obviously completely blocking.
Hello - I am used to seeing a charge on my VISA for my monthly payment but January did not come out for some reason. Does anyone know who I can talk to about this?
Recently I have been trying to change my subscription plan to a cheaper option. As I'm just not in service very often and I do not need the more expensive plans. But anytime that I go into the app to change the subscription plan it does not show me a...
