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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1687 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30165 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41856 Views
  • 185 replies
  • 29 Bravos

Plans

My husband has a plan for $6.90 I would like this plan

Maggie12 by Great Neighbour / Super Voisin
  • 385 Views
  • 4 replies
  • 0 Bravos

Resolved! No option to make a payment by credit card on my account

I forgot to update my credit card on my account, therefore i woke to no service as my account, i changed my card and then there is no option to make a credit card payment on my account, only  to redeem a voucher...when i dial *611, it asks for a pin ...

NEILTONGS by Good Citizen / Bon Citoyen
  • 480 Views
  • 2 replies
  • 0 Bravos

plan

Hello,I have changed to $29 for 40G on 4G network plan in my account and effective on renewal date(Today).But I saw it still charged me $34 for 50G on 5G network as previous one.Could you please check it and let me know why this happen and what you c...

Lisong by Good Citizen / Bon Citoyen
  • 314 Views
  • 2 replies
  • 0 Bravos

Suspended but enough in available balance

My service is suspended but there is enough in my available balance to cover it I need this fixed ASAP I'm furious every single month there's an issue to renew when I'm on auto pay and have money on my balance tries to make me make a credit card paym...

AmandaGraves by Great Neighbour / Super Voisin
  • 272 Views
  • 1 replies
  • 0 Bravos

Hawaii coverage

I know I have us calling and roaming / text dose that include Hawaii. My wife and I are in Hawaii June 1- June 9Please advise guido 

Guido13 by Great Neighbour / Super Voisin
  • 286 Views
  • 1 replies
  • 0 Bravos

email received from public mobile about account

has anyone else received an email like this?  My account is in good standing. I replied to the email telling them they are in error, just in case anyone is on the other end there.  It looks real but i've  never ever ever had an email so thought I'd s...

beads by Great Neighbour / Super Voisin
  • 627 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting failed

@CS_Agent ported from fido a few hours ago and confirmed with my carrier via text I wanted to port.I did a direct esim port with public mobile. My fido sim no longer works now and the esim is setting up with public mobile. It's been a few hours and i...

Viikhj by Good Citizen / Bon Citoyen
  • 643 Views
  • 6 replies
  • 0 Bravos

Hi I can’t receive any calls and texts

Hi I can’t receive any calls and when I try to log into my app, it requires me to enter verify code by receiving on the phone, which I can’t receive so I’m stuck, unable to reach the customer service …

Eui by Great Neighbour / Super Voisin
  • 759 Views
  • 7 replies
  • 0 Bravos

Re $40 plan CANADA /US

Hi, im really confused by something. The $40 plan says it includes talk text data in Canada and the US.  Why are people having to buy $20 of data in the US  for 10 days if its suppisedly included ?   Ive tried submitting a ticket to ask this, but aft...

PALPAL by Great Neighbour / Super Voisin
  • 425 Views
  • 3 replies
  • 0 Bravos

Add-Ons

Will I lose my Promo and Holiday Gift Add-Ons if I switch plans?

Cookie3 by Great Neighbour / Super Voisin
  • 371 Views
  • 3 replies
  • 0 Bravos

New phone plans and eSIM.

I’m interested in buying a new Public Mobile plan that advertises a free eSIM. My iPhone 8 does not have eSIM capability.Would this affect my purchase of the plan in any way? I assume I’d be able to buy the same plan but with a regular SIM card. Does...

Dst by Great Neighbour / Super Voisin
  • 324 Views
  • 2 replies
  • 0 Bravos

Esim not accepted

Just started a new account for my son. His phone IS compatible with esim. While on the last step of activation the esim that was JUST PURCHASED is NOT accepted

Kjenkins by Great Neighbour / Super Voisin
  • 273 Views
  • 2 replies
  • 0 Bravos

Resolved! stuck in registration

I am a new customer, I paid, and chose esim, but my phone is not compatible. the screen is stuck and it says to contact an agent.  I did purchase a physical sim just in case, how do i get unstuck? 

MJCanario by Good Citizen / Bon Citoyen
  • 909 Views
  • 9 replies
  • 0 Bravos

Charged twice

Hello I was charged twice. Once on my old credit card and again and my new credit card. I changed my payment information days before the payment date. But I was still charged twice. Both charges are posted on my credit card account.

Fluffyking by Good Citizen / Bon Citoyen
  • 719 Views
  • 7 replies
  • 0 Bravos

Why referral code is invalid?

I referred my mom to public. She is new to public. She registered for a new account with the link I sent her and subscribed a plan. However the webpage kept saying the referral code is invalid. She did not get the referral credit. How to fix this?

LiEmZh by Good Citizen / Bon Citoyen
  • 491 Views
  • 4 replies
  • 0 Bravos

help for new customer

My boyfriend just signed up today for public mobile but can't login.  When he gets to the double authentication, he is not receiving a confirmation code sent to his mobil device. How does he get the code?  Thank you

ulenah by Great Neighbour / Super Voisin
  • 449 Views
  • 4 replies
  • 0 Bravos

change to a different provider

I just had to change my payment method, but I am being forced to use the app, and my phone doesn't have room.  How can I recover my account info so I can change to a different provider?

CMS21 by Great Neighbour / Super Voisin
  • 277 Views
  • 2 replies
  • 0 Bravos

factory reset e sim installed

had to do a factory reset on  my phone and now it doesn't work had e sim installed please help samsung s22

porcupine by Model Citizen / Citoyen Modèle
  • 686 Views
  • 7 replies
  • 1 Bravos

Missing Data

I was gifted 250gb of data before public mobile switched from monthly money savings to points system. Due to me being a customer for over 6 years. I had about 249 gb left and had approx 80 days left to use. I just received a no data warning and when ...

Matthew77 by Great Neighbour / Super Voisin
  • 336 Views
  • 2 replies
  • 1 Bravos

I can't receive my imessage properly.

I subscribed $34 plan last night, and transfered my number, but I felt something was wrong always. I still can't receive my imessage properly. Can you test or check my number to see everything is correct? 

Vicky_yi888 by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

Logging in

I login in but get the unauthorized message I need to make a payment but can't login to do it

Dropped calls

Has people been noticing a significant increase in dropped calls the last week or so? After about 15min the call jus drops randomly. 

Neil11 by Model Citizen / Citoyen Modèle
  • 2587 Views
  • 29 replies
  • 1 Bravos

overcharged

I purchased the $34.00 Canada-US plan and now my account is showing $39. why the difference?

noreen2 by Great Neighbour / Super Voisin
  • 468 Views
  • 5 replies
  • 0 Bravos

Can't active my eSIM

I scaned my welcome email the QR code try to install my eSIM, But it's said can't active my eSIM. What can i do next?

Vicky_yi888 by Great Neighbour / Super Voisin
  • 416 Views
  • 4 replies
  • 0 Bravos

Call works, No Data, no Texting

 Ported phone with eSIM for 3 days. Only call works, cannot send text message but able to receive. In settings I have a primary eSIM but when I pull down the shortcut tab it showing “No Sim”.I have iPhone13, tried to restart network and the phone. Al...

IMG_6260.jpeg 83a56028-6c49-446f-b2d0-6e0fcbef0012.jpeg
Cat2024 by Great Neighbour / Super Voisin
  • 452 Views
  • 4 replies
  • 0 Bravos

Resolved! Question regarding $34 for 50G plan

Does the $34 for 50G Canada / US plan include Calling Features such as Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?

LiEmZh by Good Citizen / Bon Citoyen
  • 417 Views
  • 3 replies
  • 3 Bravos
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