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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number port stuck in limbo.

I'm trying to rectify a long standing issue with respect to a new account that my elderly parents set up with public mobile. The only way to resolve this problem is with an actual human being in technical support, that possesses a little empathy and ...

Unable To Update Payment Method

I'm trying to update my payment method and I consistently keep getting this error message:notAbleToProcessRequestI know the cards are fine so that's not the issue and there are no restrictions on my card. I've tried 3 different cards for 2 different...

Cancel add on US roaming data 250MB

Hello, I am writing to request to cancel the US roaming data 250 MB what is paid by mistaken. I suppoed to redeem my points for it. I hope it would be solved in short. Thanks. -Jun

Change Subscription to the Can US Mexico 75 g plaN

I am on the $36.00 Can/US plan but want to change to the Boxing Week special for $35 that includes Mexico and 75g. When I press change subscripion I am offer a $45 plan.

Changing my Subscription to CA_US_MX

Hi @CS_Agent, I have been your customer for 4 years now, and I realized that if I want to switch to one of your new plans that also covers US & MX, I should pay $10 more than a new subscriber. Is it possible to get this new plan with the lowest price...

My phone show SOS. Cant send or teceive anything.

I have installed Public but me phone shows SOS. Cannot receive or send calls or

Resolved! Re: Don't See the 1000 Long Distance Minutes in the Description of My Subscription

Does this plan allow you to roaming in the US and Mexico and use your phone like home without issues.

Boxing week CAN-US-MEX 5G 75GB FOR $35/MO

Does this plan mean I can travel to the USA or mexico for the weekend and still use my phone plan ?without paying roaming charges?

Resolved! Customer service agent help

Yesterday I signed my grandmother up for service and ported her number over. Everything seemed fine. Only it never activated. It's now been 24 hours, there should be no issue at this point. I go in and it doesn't recognize the fact that her phone num...

Out-port number from PM with no sim

I have to change service providers from Public Mobile. It was supposed to be done by new service provider but it didn't get ported. I no longer have my PM sim. What do I do?

Port to Telus now no service with PM to receive text

Hi All,I tried to move to Telus and am in limbo for 48 hours. Telus took IMEI and account number, set up a eSIM with random number, but now PM not working. Turned SIM on and off, restarted phone, but not receiving texts or calls to old number. Can’t ...

US roaming add-on of 1GB started used up within 2 days. Redeem rewards to add 3GB Unlimited not work

Existing add-on US roaming 1GB data used up within 2 days, I redeemed rewards of 3GB + unlimited talk and text and received confirmation and I can see the roaming data is 3GB now. but I still cannot make local 1800 calls. How to fix this problem? Is ...

Purchasing 2 lines

There doesn’t seem to be an option to purchase 2 lines without having to activate a line first since I am waiting for my SIM card.is there a work around to get line 2 to take advantage of Boxing Day special?

Group Texts Not Working Properly After Porting

I joined PM last month and ported my number over from another carrier. Since then, any group texts I'm part of are being sent to my own number. They're being grouped in a separate conversation with my own number listed in the recipients and I'm recei...

Don't have access to my account email

Hello,I am trying to log into my account, however, I don't have access to that email anymore. It's completely out of use. How can I get around this? That email is registered with my account on here.

SIM card not supported

@All I bought an iPhone 16 pro and transferred all of my content / data to my new phone but during the final set up it said my SIM card could not be supported from my old phone. It said to contact public mobile. Any suggestions because I haven’t hear...

Did not get text messages

Hi. I am having trouble with my iPhone. It is broken. I bought a new phone. I have a eSIM and I can’t transfer the sim to the new phone. I ported the number today. But I did not receive the message because the eSIM is on the old phone and it is broke...

missing sim card

HelloI ordered a SIM card for new plan activation back on Nov 29th, it’s been a month and still no sim card has arrived.also, the plan I signed up for ($35 for 50 gb USA/Canada/Mexico) is now better deal for same price but 25gb more plus internationa...

Use on cruise ship

Does Public work on WMSATSEA on cruise ship and how does billing work if it does ?

CS Agent does not respond

I needed help activating my service, and I submitted a ticket to the CS Agent. The agent Alex asked me to provide details of my subscribed service, but he was being vague by not specifying what detail he wanted me to provide. I replied asking him to ...

can't login to complete activation, forbidden AI returned

Hi,Yesterday I paid for a plan on an esim (I did the PM esim compatibility check and it approved, plus I've used one before on this phone). at the 6th step of activation, it errored and kicked me out. It did not install the esim. and now I cannot ...

Using 5G plan on 4g phone

I want to move my wife’s phone over to public mobile. Her phone is only 4g, and I want to get her a Canadian-US plan. They only come with 5g. I assume that her 4g phone will work OK on this. Can anyone confirm?

Resolved! problems with activation

Good day everyone,New user here..... I subscribed to the "75GB Data within Canada, the US and Mexico at 5G Speed" plan and created a new account , then processed a payment. The final step instructed me to download the PM app to finish activation.On ...

Resolved! HD/HD+ calling & sharing towers

Hi guys. This questions are from 1 more of my friends and mine too! So when you call someone, from 5G supportive + VoLTE phone, there's no HD symbol on call but then when they call back, we get HD calling! What might be the reason for it? My friends ...

SIM Card Order

Hi, I've been experiencing a long delay on receiving my ordered & paid for SIM card.'m feeling particularly anxious as it mentioned somewhere online that they're "non-refundable," but what if theres an issue with the customer receiving their SIM as t...

Resolved! Canada US Mexico package

Hi, with the Canada, US, Mexico package , can you call from the US or Mexico or do the calls have to originate from Canada? Thanks!

International roaming to India

I need my PM connection to work while traveling to India in January 2025. Is it possible? Please help.

Can't receive call

Hello, I recently transfer my phone number and I can't receive call mow. Please help... Thanks!

Calls won’t go through

New customer for Ca/US/Mex Plan. I just signed up. But can’t make phone calls.

Resolved! Subscription package query

Hi,I just joined Public Mobile after purchasing the $35 per month US Canada and Mexico inclusive minutes and dataplan with 75 GB of data and the Boxing Day deal of 1000 long distance minutes. When I log into the app, I cannot see these add-ons being ...

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