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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24712 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36254 Views
  • 185 replies
  • 27 Bravos

Joke for the Day #2

Ok you know what they say about people who post news stories without bothering to check any facts? Apparently "Fido launched a $40 4GB plan to compete with ... VIRGIN!"  http://dailyhive.com/vancouver/fido-promo-lineups-vancouver-november-2016 

kav2001c by Mayor / Maire
  • 1828 Views
  • 17 replies
  • 4 Bravos

Resolved! Multiple Lines (3 lines) NOT WORKING since as early as Nov 17!!

I am having issues with partial ports on 3 accounts. I have sent a support email on Nov 17 and 18 and 19.. I have also PM'd @Shazia_K yesterday. I have not received any response. I am noticing that the support team seems to be HIGHLY UNORGANIZED. The...

whoami by Good Citizen / Bon Citoyen
  • 1774 Views
  • 13 replies
  • 1 Bravos

Are there any moderators on right now

I need help to get some of my money back I over paid using my cc today I needed the money for payments if you can please talk with me today that would be great thanks

Kayfun101 by Model Citizen / Citoyen Modèle
  • 556 Views
  • 3 replies
  • 0 Bravos

Resolved! My family has 2 accounts and want to swap numbers

Yes, I know I can change almost everything about my personal information for my account, but I am just wondering if there is a way to swap numbers between 2 accounts without any of them loosing their promotional plan? For example account A has number...

dearmusic903 by Good Citizen / Bon Citoyen
  • 2166 Views
  • 14 replies
  • 0 Bravos

Resolved! Double charged

I was just charged to reactivate my phone because the visa debit card was not accepted.everything was correct with the number.I used a different card and it worked.I was charged to reactivatethen charged to change my plani believe I was double charge...

JimBob by Good Citizen / Bon Citoyen
  • 1379 Views
  • 3 replies
  • 0 Bravos

My phone is actived but...

I'm unable switch my phone overI got a text telling me toComplete the SIM & Activation online form...Do I have to do the form again? If I do then I need to pay again?! Please help me

Denwong by Great Citizen / Super Citoyen
  • 845 Views
  • 11 replies
  • 0 Bravos

Orchard Phones

Has anyone recently purchased a phone from Orchard? Their price for the Samsung S6 is actually pretty good! I'd just like to know if there were any problems that arised with your purchases.Thanks

Jhnsn by Great Neighbour / Super Voisin
  • 1250 Views
  • 2 replies
  • 0 Bravos

Resolved! VISA Debit Not Working

Account is deactivated because autopay on my VISA Debit failed; however I've confirmed that there are enough funds present (with tax), and I've re-entered the card details numerous times. I've also tried on different browsers. Any suggestions?

liamandrew94 by Good Citizen / Bon Citoyen
  • 5001 Views
  • 7 replies
  • 0 Bravos

Patience, PM Mods finally came through..

I just want to Thank @Mary_M and everyone at PM.  I know its been a tough month for the PM support team dealing with everyone who signed up.  I myself had issues with a port but after 9 days, it finally got resolved.  Now I am a happy camper on the P...

nockiboo by Great Citizen / Super Citoyen
  • 1532 Views
  • 8 replies
  • 6 Bravos

Resolved! Porting from Wind

For the ones that were successful in porting from wind what information did you fill in?I was thinking just doing account # as that worked well when I ported another line from Rogers

Vickel by Model Citizen / Citoyen Modèle
  • 1406 Views
  • 8 replies
  • 0 Bravos

Promo Question

Hi, I have a SIM card from before the promo, but just heard about the promo now... is it still possible to take part in the $38 promo? thanks

ericsanpablo by Great Neighbour / Super Voisin
  • 935 Views
  • 4 replies
  • 0 Bravos

where is the SIM & Activation online form

Guys I just got the sim card today. After I activated it, I got a message from public mobile about porting my number, it says:To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Act...

Eclipse by Great Neighbour / Super Voisin
  • 1201 Views
  • 4 replies
  • 0 Bravos

Can't receive text/calls

I'm starting to see that some new subscribers are finally getting saved from the port purgatory. Please help me@Mary_M @dave_M @Shazia_KI am a health care worker and I need this to be over with as soon as reasonably possible. It's been nearly a week ...

ltalis by Good Citizen / Bon Citoyen
  • 1613 Views
  • 10 replies
  • 0 Bravos

No service

I have switched over to Public Mobile and do not have any service.  My port of my old number stated it went successfully and when I log into My Account and look at my plan my old number is listed there as my PM number.  The problem is that I cannot m...

SJP_Prime by Good Citizen / Bon Citoyen
  • 1579 Views
  • 8 replies
  • 1 Bravos

PM > everybody else

Just want to let PM and all the staff know that I've been very happy with the service for the past 2 weeks. No issues whatso ever and speed and connecting is superb! Keep up the great work

Escosay by Great Neighbour / Super Voisin
  • 922 Views
  • 2 replies
  • 5 Bravos

New billing cycle

Seeing that ports are incomplete, existing accounts with our former providers will be still active. What happens if issues don't get resolved and plans enter a new billing cycle on under our former plans???

Dantastic by Good Citizen / Bon Citoyen
  • 428 Views
  • 3 replies
  • 0 Bravos

DAY 3

Can't say that i have the same level of frustration as the people who are on day 17. The only thing keeping me sane through this gong show is knowing that I am in the same boat as everyone else. Funny, this is the thing that brings the PM community c...

Dantastic by Good Citizen / Bon Citoyen
  • 447 Views
  • 1 replies
  • 0 Bravos

Refund/Compensation?

Will PM honour refunds of any form to frustrated customers who are leaving PM? I see on this forum that many people have been waiting for more than 2 weeks. I understand that employees are working hard to resolve everybody's issues, but customers sho...

Dantastic by Good Citizen / Bon Citoyen
  • 1201 Views
  • 9 replies
  • 0 Bravos

Unable to receive calls

Hi @Shazia_K, @Mary_M, @Saray_O, @Caroline_D I ported my phone number a few days ago and I have not been able to receive any calls. I can call out, text, use data, but any incoming calls go straight to my old providers' Voicemail. Could you please he...

Help with porting Fido number

I thought I had ported my number already, but I can only receive texts from a few of my contacts with my PM SIM. Any help with be appreaciated

george13 by Great Neighbour / Super Voisin
  • 1079 Views
  • 5 replies
  • 0 Bravos

BC Incoming Calls LTE

Hi,I ported over from Rogers a week or two ago, everything has been fantastic.  Today at some point I stopped being able to receive calls while my phone is on LTE, the calling party receives a fast busy.  If I power the phone off it goes straight to ...

cgartly by Good Citizen / Bon Citoyen
  • 1682 Views
  • 8 replies
  • 0 Bravos

Resolved! Late Promo

Hello everyone, I was just wondering if someone has been succesful in following the steps outline [here]. I just want to know if I can follow the instructions in the link and get the promo still. I can guarantee that I ordered my SIM card during the ...

No Phone service - 12 gig account weirdness

@Mary_M Logging into "My Account"  and looking at the "Overview" tab, It currently shows that I have a Pick&Pay $120 per 90 days .. it shows no other details.. Below the "My Addons"  section , It shows that I have 6GB of data..However when I go into ...

sumps by Good Citizen / Bon Citoyen
  • 1498 Views
  • 9 replies
  • 0 Bravos

Response time for email

My credit was charged twice on activation and rather than dispute the claim I would rather deal with public mobile. I have emailed twice, how long does it take for a response?

ptuarze by Great Neighbour / Super Voisin
  • 1604 Views
  • 8 replies
  • 0 Bravos

HELP/URGENT - 3 of my 4 lines have data but no Voice

Hello.  I have 4 lines, all on Public Mobile about 2 weeks now.  3 of my 4 lines cannot make an incoming or outgoing call.   It says "Public Mobile" on the top, there is service.  Any attempt to call in to those numbers results in a fast busy tone fo...

mbainbridge by Good Citizen / Bon Citoyen
  • 1556 Views
  • 7 replies
  • 0 Bravos

HERE IS THE FIX EVERYONE IS WAITING FOR

SORRY ABOUT CAPS BUT I HAVE BEEN LIKE EVERYONE ELSE BEING IN LIMBO WITH PORTING AND ACTIVATION, FOLLOW THESE STEPS WHICH I FOUND FROM ANOTHER MEMBER ON HERE, AND BOOM , NUMBER PORTED, AND YOU CAN LOG INTO YOUR ACCOUNT. HERE YOU GO FOLKS............ [...

seltaeb1956 by Good Citizen / Bon Citoyen
  • 9773 Views
  • 37 replies
  • 41 Bravos

Number not Porting Properly

I joined PM last Thursday (Nov 17), I ported my number as instructed but when I was about to confirm payment I got an error message saying that my account activation failed.  I wrote an email to PM to ask about this as the SIM was not working at all ...

Winsome3 by Great Neighbour / Super Voisin
  • 955 Views
  • 4 replies
  • 0 Bravos

Who ya gonna call?

Who are the mods to contact regarding this port nightmare that most people are facing with?

Dantastic by Good Citizen / Bon Citoyen
  • 810 Views
  • 2 replies
  • 0 Bravos
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