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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM activation issue

Hi, I just sent PM to moderators as it seems pretty technical, but, maybe, somebody here had similar issue and can advise.Today, I attempted to activate a new PM SIM, create account and to port my old number from Virgine Mobile.I started SIM activati...

Resolved! recently ported from bell , cant make any call, plz help

hi I recentlly ported from bell , i received a message port done successfully. I cant make any calls or text , it says you dont have a call plan and says add plan . But i already paid 35$ unlimited calling pan I cannot see any detalis in my plan det...

Resolved! SIM card "already in use" registration error

Hi, I just bought my first public mobile SIM card last week and tried to activate it online on a day when the website wasn't working properly. I got as far as choosing a telephone number when the next page failed to load. I had to stop the activation...

Resolved! Can I reactive a sim card I used before? I am transferring back to public mobile.

I typed in the card number on the site. it said invalid sim card. Do I have to buy a new one?

cannot receive international text from a bank overseas

Hi, I recently purchased the $25 plan which includes unlimited international texts. When I logged into my overseas bank account in Hong Kong online, the bank will automatically send me a text message with a passcode for security purposes. However I...

Resolved! call drop in calgary

had anybody experienced call drops today may 5th in Calgary?I am in NW and many times dropped (about 7 times) whileI was on the phone. it was about noon to 2 pm.It was ok first 3 to 5 mins but after that suddenly dropped.

Resolved! 3G Bonus Telus

If I switch from TELUS to Public can I get the 3G bonus?

Resolved! Purchased $50 8GB plan with unlimited talk in Canada and US and now I don't have any talk

Hi, I recently changed my plan to the $50 8GB (3G) plan that includes unlimited talk to Canada and the U.S as well as unlimited text. Now when I try to make a phone call, I get a Public Mobile message saying that the plan does not include talk. When ...

2504:Your balance is too low

I get a 2504 balance is to low text message when someone sends me a picture text. I changed the apn settings like it told me to when I looked on here and found someone with the same problem from last year and it is still happening. I definitely have ...

Resolved! Call failing in Montreal (QC)

Since 3 days, when I call or receive calls, they are dropped...I live in Montreal QC. Is Public Mobile aware of this situaiton?Thanks.

Resolved! How do I purchase an extra 1 GB of data for the current month ?

Resolved! Calls dropping consistently

Hi @CS_Agent , Please help! Nearly every phone call I make is now getting dropped. I have been experiencing dropped calls for over a month. I went to the Apple store and they ran diagnostics on the hardware. It is not my phone or its settings. I am s...

Resolved! Able to send recieve calls, send and recieve text messages but unable to send and recieve pictures

Hi, I am unable to send or recieve picture messages on my phone. I have tried to follow the APN directions online but my phone has some fields i am unsure about how to fill out. My fields are:APNIdentifuerPasswordHTTP Proxy HostHTTP Proxy PortMMS Pro...

Bluetooth compatibilty

Have switched to a new phone using my previous sim card....phone is compatible with network, and is working but having trouble connecting to my Bluetooth. Is there anything I might have forgotten to do?

Question about system maintenance

I've always thought that the system maintenance they do on Sunday mornings were to fix or upgrade the computer systems that manage the billing/plans but today when they announced system maintenance people started posting that it might be to fix the 1...

Resolved! $15 plan - unlimited incoming calls

Greetings, Do incoming calls consume your 100 anytime (outgoing) minutes that are also included with the plan? I would guess no but I haven't tested it yet.

Resolved! I recently ported my number from Virgin

Now neither number works. It worked for a couple of days and now it says both numbers are out of service. Please help! I have my account info and both numbers if you need them.

Resolved! AutoPay works but service suspended - second time in a couple of months that we are out of service!

Hi, We have AutoPay but it is not working for my wife. It is working only for me.She has been out of service for over a week now!This is the second time we have problems with her service. There is always some kind of problem with Public Mobile, we ar...

US Roaming

If I get a Canada-US calling plan will I still get roaming charges in the US or is that all included in the plan?

Resolved! 3GB data bonus

How do I confirm that I am getting the 3GB data bonus. My Plan does not show it.Ported in from Virgin today because of the 3GB data bonus offer, signed up for $35.00,1GB + 500 mb bonus 30 day plan.

Cannot send text For last three days.tried all the solution in this community . need human help plz

Cannot send text. Need a human help and not Somon

Resolved! Hello, there is a promotion for bonus 3G of data if transfering from Bell, Virgin and Lucky mobile.

Hello, there is a NEW promotion for bonus 3G of data if transfering from Bell, Virgin and Lucky mobile. Is this bonus 3G of data appiles to monthly? For example, If we pick $35 for 1.5G of data. Do we get 1.5G + 3G = 4.5G every month? Thanks for your...

Resolved! Plan Expired etc.

I am so confused with what is happening on my account. Help out a newbie?I msged mods but no reply yet so hoping I'd get some help here. #1 I am seeing the Please disregard this message if you have enough funds or are on Auto Pay which I have both BU...

i need to pay my bill

problems paying my bill

Resolved! Help changing plan

I want to change my plan but the second I did the steps i was told it took my balance before i even got to change my plan and now it wont let me because it wants the whole $50 balance which I originally had but it took off $25 for my original plan th...

Resolved! Unlimited Talk Canada-wide time frame

Hi, In the Unlimited Talk Canada-wide plan, is there a time frame for the unlimited usage? For example, some providers say their plan is unlimited but with constraints like this one: Unlimited evenings and weekends (5pm-7am). Thank youGen

Resolved! Porting from Koodo

Hi folks, Bought a new SIM card and activated the $15 plan yesterday. Tried to port my number from Koodo Prepaid - it shows as not eligible. This was discussed in the Community previously and resolved by getting the moderators involved. I messaged th...

Resolved! locked out of my account

hi, ive entered my password wrong too many times and now i cant get into my account and the reset password function is not working it just says i am locked out of my account

When will Public Mobile acknowledge the current provisioning issue and issue refunds for lost time?

$15 100mins out/unlimited in & 250MB plan. Any potential savings from the $2 autopay reward has been quickly devalued if this is the current state of Public Mobile.I understood no support = save a buck.But I didn't think they straight up take peoples...

Resolved! calling USA from Canada

Hello, I'm a relatively new user and I will need to call USA from Canada for the first time next week. Could someone please guide me in the right direction ? I'm on a $35 plan 1GB now. I just need to make a half an hour phone call and that's it for s...

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