Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys:)i have 2 accounts with PM with one credit card registered for both.i have been trying since two weeks to replace the credit card in one account by another card but i failed. i always get this message:"Unable to Process TransactionSorry, your...
I got the phone number, but forgot the account number and the email address used for registration. How to obtain the account number?
I am a new user and got the unlimted provinciall wide talk. I live in winnipeg and I made a call to Gilliam Manitoba but my plan wont let me make the call becuase it says I have no long distance plan. I believe with my plan it should let me call? ri...
How does the community reward work? How many rewards can you get for answering a question?
hi,i have encounter sim invalid on activation process. is there any solution to fix that. thank you.
So. I just signed up yesterday (Oct 3). I was at the Moblie Shop at Superstore in AB. I asked for the $40 plan for 4.5 gigs at 3G data. I asked if I could get phone calls from the US. I was told that I had unlimited incoming calls including from the ...
My voicemail says call failed
Used vouchers to bring phone out of suspension but didn't have quite enough vouchers to cover original plan so changed plan to lower plan amount now the phone will dial out but just keeps telling me 'this plan has no long distance and cannot make thi...
I've purchased the 10 day talk, text, data US roaming add on today, can I literally just use my phone in the US like normal this weekend? I've never used roaming before. Do I have to "activate" my add on purchase or anything? Thanks!
I bought a SIM card back in August & I was going to put it in my old phone. Unfortunately, I found out that my old cellphone is apparently too old & it couldn't be unlocked. I am wondering if I will still be charged the $20 a month fee even if I am...
Hi, Yesterday I ported my Bell home phone number to my new PublicMobile cell. I fill up the request with the info and received a request completed. My cell is working with my home phone number. Unfortunately my wireline from Bell is still working. So...
I tried messaging the moderators, but it's been three hours and I can't deal with this all day. I signed up for this service to avoid hassle, now I am neck deep in it. Anyone got suggestions on how to communicate with this company, maybe smoke signal...
Hi,I am having issues making outbound calls on my public mobile phone line. I can receive calls with no problems. I get the error message that I cannot make long distance calls even though the calls being placed are local numbers in Toronto. I have t...
Any idea how long it takes a moderator to reply to a private message? Nothing like paying for a service and having a phone thats basically useless!
I'm seeing the following when on the top right on overview page in self serve (which takes awful long to load): Sharing is caring! From July 26-Aug 9, 2018 refer your friend to Public Mobile and both you and your friend will receive a one-time...
How to unlock my account is inaccessible since I put wrong password for couple times. My phone is 514 2933139
What BF deals were avail last year w PM? Can we anticipate in the $20-$25 range? Currently on $10 PM plan.
Hi PB MOD I need to get my Iphone Unlocked it is locked to a carrier and in order to use it I have to unlock it.
Hi I have a Iphone X that I need to get unlocked
Just joined Public Mobile and having problems with network. Keeps going on and off constantly. Tried to switch off wifi but still doing the same. With Fido never had such problems. Is it because of weak signal on 3G?
Hi thereI bought a new phone and want to give my older phone to my husband for work. we both have phones on public mobile. Can i put his sim in my older phone and my sim in my new phone??
I was in the process of activating my sim. I realized there was a mistake in my address under account information so I went back to the previous page. After fixing the mistake, it would not let me proceed and cited my Sim # was invalid. I have cleare...
Hi,We are considering to use public mobile cell number for our enterprise (Clinique Traditions et Modernité).1. Is it possible to set up that a person/patient we are calling can see name of our clinic via (or part of hame like Clinic TM etc)?2. Do I ...
As of about 12 hours ago, self serve is showing the $25/$25 referral credit bonus ... but it says right on it EXPIRED AUGUST 9.. Whats going on? Did public mobile bring this back but forget to change the dates?
Ive seen a couple people talk about getting offers to switch over to koodo.... how long on average do you have to be a PM member to get the offer? or is it just a random thing? further more is it worth it in terms of customer service and data speed? ...
Hey I have had no sevice for two days after trying 4 SIM cards at the local public mobile provider I have wifi but no network? Telus line nor Koodo will help me this is a stressful two days at work and I am extremely unhappy with this new plan so far...
So on weekend I could not make local calls. Finally after hours on phone someone at Telus added long distance minutes and then I could make local calls. But now I have no data. 2 hours on phone with Telus. They say problem with iphone’s software or t...
account number: 1000000xxxxxx I figure I just have to wait for the plan to change over, but I'm just wondering when I can call people. I did pay it. Maybe someone could check the status?
Hi,I have some questions about the PM. 1. What happens if I don't pay for another billing cycle? Do I have to pay extra fees for missing my payment? If I start on Oct. 5 to Nov.4 and I miss the next month payment and pay back on Nov.10 my month start...
My plan got suspended then I paid and my account says it is activated. Every number I call says that I don't have a long distance add on, I had no problem calling any of these numbers before my plan got suspended because they are not long distance an...
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