09-01-2019 08:02 AM - edited 01-05-2022 06:47 AM
I am trying to sign up for an account but the drop down menu for selecting region for a phone number is blank. I have asked the robot and it was not helpful. I tried reading similar issues on the forum and was told to clear my browser history. I figured out how to do that but still have the same problem. I had an option of asking the technical team but need to add a thread... I have no idea what this means or how to do it.
09-02-2019 11:34 AM
Sorry to hear about your troubles. Moderators take 1-2 days to respond typically.
Did you try on a different computer (ie. away from work)? Maybe your work computer system is preventing the proper display of the PM website. If possible, go to a family or friend's place and use their computer to try to activate.
Or another option is to go to one of the stores (like Walmart, Mobile shop at Superstore) to ask them to help activate. The reps don't mind since they get a commission.
09-02-2019 11:26 AM
I tried again the next day and I tried reaching out to a moderator for help. I am still not getting anywhere. I think I made a big mistake in wasting money on a phone card for public mobile. If even getting signed up with this company is such a headache I think I should just cut my losses, and cut my stress, and look elsewhere.
09-01-2019 09:58 AM - edited 09-01-2019 10:01 AM
Hi @KarenGraeme
You can also find a store close to you that may help you do this
Dont forget your referral, store employees don't often remind you
But dont worry if you forget you can still resolve that later with moderators
09-01-2019 08:33 AM
@KarenGraeme wrote:I learned how to go incognito and tried again. It still did not work. Thanks anyways.
Do you know what browser you are using?
According to Public Mobile self service works best on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.
09-01-2019 08:30 AM
@KarenGraeme if your computer has chrome browser and turn on incognito mode, they say that's one of the best browsers to use! Like they said you might have to wait an hour to try again
09-01-2019 08:29 AM
@KarenGraeme hi the system is very finicky so you try again in an hour if that doesn't work then reach out to a moderator for help here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-01-2019 08:24 AM
I learned how to go incognito and tried again. It still did not work. Thanks anyways.
09-01-2019 08:17 AM
I only have the one browser at work (no internet at home). I have no idea what incognito mode is but did find an online tutorial on how to clear a browsers history and did that, but it is still not working. I suppose I can search incognito mode for more information and teach myself that and try again.
09-01-2019 08:12 AM
Try using a different browser and incognito mode. Also clear your cache and cookies then reboot.
09-01-2019 08:11 AM
@KarenGraemePublic Mobile's website is very sensitive to things like add on blockers.. so make sure you have disable them too if you have one installed.
Just curious what region are you trying to get a number from?