Community

Resolved! How can I change my visa expirary date

Resolved! No internet connection

Hi,I'm not able to use mobile data on my phone anymore.My phone is a Samsung Galaxy A01 Core.I signed up for Public Mobile at the beginning of the year and had no problems accessing the internet in January and February, but all of a sudden it's stopp...

Resolved! How do you REMOVE a Voice Mail password?

Somehow I ended up with a voice mail password. Yikes??? 

Resolved! account locked

My account is locked I waited for 1 hour but the account is still locked.  It will not allow me to use my credit card by calling *611  I need my phone for work and it is not working.  please HELP

Resolved! Reg Plan change

Hi,  When do the new Plan be effective if I make a change of Plan today?Please do let me know. Thank youMP

Resolved! Account email not verified

Why my account email is not being verified? I am not able to log into my account. My phone number is xxxxxxxxx. Can anyone help me with this. Edit: phone number edited by will13am.  Please do not post personal information in the public forum.

Resolved! Login error

icant login to pay my phone bill  on my account? ... 

Resolved! I am anticipating (<= I couldn't help saying that!!) a new referral and....

So I have a reverse of the issue I had last week.  An account that I oversee has referrals showing as $8 but only 7 numbers. Thus one number short.  Is this a glitch or could this be some one with an incomplete port or has put a suspend on the accoun...

Resolved! Change of Cell Number

All I wish to do is change my cell number. I currently am with Public Mobile and I am staying with Public Mobile. I just want to change my phone number. I tried to do it using the Change Number link, but it never works. What am I missing?Cheers

Resolved! How do I update credit card for autopay

Hello, I am wondering how I changed my credit card info for autopayment? I am signed up for autopay but the credit card that is on file for autopay has changed. I can't figure out how to change the credit card I have on file.

Resolved! switched providers, will I get a refund?

Hi there, unfortunately i had to switch providers recently, was wondering if I'll get a refund for any monthly fees that I won't be able to use

Resolved! Any way to get specific data logs

I have an iPhone 11 and I'm on the $15/m plan with 250MB of data. Over the past few months, my phone occasionally uses a large amount of cellular data that is categorized under "System Services → Documents & Sync". Recently my phone used up my entire...

Resolved! Number transfer issue

I’m trying to have my Telus number transferred to public mobile. I have followed the steps but nothing has happened. Gone through the process twice now thinking I might of missed something but all I’m left with is a ticket number and “our moderator t...

Resolved! Cell phone calls are slightly laggy and barely understandable.

When I use my cell phone to make or receive calls from other numbers, they sound glitchy, laggy or aren't very clear. My cell phone speakers work fine for playing audio on videos and music. What could be causing the lack of clarity?

Resolved! Receiving texts issues.

Hi all, I switched to public mobile yesterday from Eastlink and successfully ported my number over. The issue I have is this: I cannot receive text messages from Eastlink clients. I can send them and they receive them and we can call, but they cannot...