Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m trying to have my Telus number transferred to public mobile. I have followed the steps but nothing has happened. Gone through the process twice now thinking I might of missed something but all I’m left with is a ticket number and “our moderator t...
When I use my cell phone to make or receive calls from other numbers, they sound glitchy, laggy or aren't very clear. My cell phone speakers work fine for playing audio on videos and music. What could be causing the lack of clarity?
Hi all, I switched to public mobile yesterday from Eastlink and successfully ported my number over. The issue I have is this: I cannot receive text messages from Eastlink clients. I can send them and they receive them and we can call, but they cannot...
I got a text saying I need to pay for my plan. I don't know if it's because of the $1 loyalty but when I try to pay for my plan it doesn't show the amount due and so it says "you're account has already enough balance". How can I pay for my plan?
It seems that for the last several hours my Moto E has been giving a ring as to a notification, and I can't figure out what the cause of it is or how to stop it. Any time I press on the icon on the screen it notifies of a news story, or if I press o...
My pin wont work for my account or my service for changing option or add ons
When I receive a call it goes directly to voimail
who do i call and scream at for being frustrated
my friend is trying to sign up with public mobile when it tells her to add her phone number it comes back saying add a valid Canadian phone number hers is a valid Canadian phone number
My account is showing plan expired and a renewal date of March 10. I have autopay on and my payments should be up to date. The cell service is currently not working and I need it for work. Please help.
Hello, After successful port in to Koodo I can't login to Public mobile to cancel auto pay!!!! Please advice asap...........Thanks Don...
I didn't use all the data, but it says I used it all. I have 5G data. When I checked from history, I only used 1,665.824MB.What's wrong? and What can I do to solve this problem?I need to use my data for my work right now.Plz answer me ASAP.
Hello, I was just charged $42.56 on my Visa Debit but no charges were due and no time was added to my account! How do I dispute this charge?? Could this be fraud or could this be a mistake? Either way, it needs to be fixed! Please, would someone con...
This probably needs an iPhone guru since my cell experience is limited and strictly Android. Yesterday, i switched a family member from Freedom to Public Mobile. Set up everything, porting included, in advance using an old Nexus 5 then drove across S...
anyone notice the update today in the Porting announcement?? https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414 direct copy from the thread:-------------------- Edited on March 9th, 202...
Going through the self serve setup. Petro-Canada Mobility not listed on drop-down:Transfer a Number - Mobile PhoneOld service provider* What to do?
I wish to record my heart-felt thanks to the remarkable response and assistance rendered by Alex in guiding me every step and help to re-gain access to my wife's account which has been disabled. Alex has acted both promptly and diligently and demonst...
I just topped up my account and still my account is still suspended please help
I lost my phone and bought a new sim at a local store. Can a mod please help me activate this new sim? I am locked out of my banking apps. Instructions online say to go to your account, when you go to your account it tells you to ask the chatbot. The...
I have a voucher number that's been never used I don't understand why its not been working.. 219xxxxxxxxEdit: number edited by NDesai
I tried resetting the networks settings, set the APN and the data still is not working. I have an LG G7 One.
Okay, so I think Public Mobile is trying to increase security and help prevent fraudulent SIM swapping - great!But do they have to take away the visibility of the last 4 digits of the SIM card on our Self Serve account?I know these digits by heart an...
1. I am trying to make local calls but unable to do so. Voice message says I do not have long distance add-on. What is happening. I have not used up my allotted 100 minutes. 2. How do I change my voice mail password?
I purchased a SIM Card yesterday but it was not activated properly. When I enter it, is says it is not valid. SIM Card # is xxxxxxxxxxxxxx. My old plan cancels at 12:00 a.m. March 10/2020 with phone number xxxxxxxxxxxxxxxxxxx. edited by compute...
Is the S20+ 5G Canada Model comparable with public mobile?
Am i able to change my new number to a previous prepaid number?
