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cmbtfarm
Great Neighbour / Super Voisin

My account got canceled like to reactivate it

10 REPLIES 10

BKNS27
Mayor / Maire

@cmbtfarm 

If your renewal date is coming up (day before renewal). There is a standard blurb that if you have AutoPay or have sufficient funds available…disregard the message and your Plan Status will show Plan Expired.

It will return to normal the next day.

HALIMACS
Mayor / Maire

Do as i write up above, not as i write down below.

 

Might be confusing to a newer user who has minimal exposure to what has become a trend to include CSA contact info on the bottom of many user's posts.

 

I think that's all that's being proposed.  

 

But what do i know... 🙃

 

Should i contact CSA, or shouldn't I...     rock, paper, scissors

HALIMACS
Mayor / Maire

First things first, @cmbtfarm 

 

Are you COMPLETELY without all calling and SMS and data services?

 

Only asking because a lot of customers believe that messaging on their self-serve on the eve of renewals cause them to believe they are 'canceled' or 'expired' or 'deactivated'.

hTideGnow
Mayor / Maire

HI @cmbtfarm   How long you don't have your service?  Can you login to My Account?

 

If you have not used PM for over 3 months, and not pay, your account would be closed.  If that is the case, there is nothing you can do other than buy a new SIM and activate a new account.

esjliv
Mayor / Maire

@cmbtfarm wrote:

My account got canceled like to reactivate it


@cmbtfarm  - if suspended within 90 days, make a payment through self serve or calling 611 with vouchers:

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

 

If suspended for over 90 days, you number, account and access to self serve is closed/gone.

darlicious
Mayor / Maire

@cmbtfarm 

Is your account cancelled or just your plan suspended? Can you log in or call 611 to get your basic account info? If so you can do this yourself. No need for customer support.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Anonymous
Not applicable

 @cmbtfarm : Might you mean suspended? What recording do you get when you call 611 with this SIM in? Or has it been more than 120 days since you last paid?

will13am
Oracle
Oracle

@cmbtfarm , what is the reason your account was cancelled?  You can send a private message directly the the CSAs using this link to discuss your problem.  

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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