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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68034 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 71828 Views
  • 180 replies
  • 32 Bravos

Over charged

Did anyone else get charged 3 times within 5 days of activating a new sim card?

T1stone by • Great Neighbour / Super Voisin
  • 2000 Views
  • 10 replies
  • 1 Bravos

Resolved! Walmart refused to sell SIM card unless it is activated in the store?

As the title says: Walmart refused to sell me a Public Mobile Sim card unless it was activated in the store.  Is this a legit thing? I said I just want to buy the Sim Card and do this online.I left and drove down the road to another location and boug...

BMatt by • Great Neighbour / Super Voisin
  • 7615 Views
  • 28 replies
  • 2 Bravos

Resolved! incoming text ok outgoing text no working

i have some issues with  outgoing texts no working but incoming are ok.i do not know what is going on .i tried  many things  and no luck. i am in public mobile for 6 month and never have a problem. iam using a motorola moto e  and i tried on another ...

roberto24 by • Good Citizen / Bon Citoyen
  • 3135 Views
  • 15 replies
  • 0 Bravos

Resolved! Porting from Koodo to PM

My son's renewal date with Koodo (prepaid) is Oct. 21st.How can I port his number to PM before that?I already have a PM SIM.Also, I'd like the referral to go through.

IrinaO by • Good Citizen / Bon Citoyen
  • 2867 Views
  • 14 replies
  • 0 Bravos

Activation problem

I’m trying to activate the number but old provider keeps telling me my number is still with them

elocstr by • Good Citizen / Bon Citoyen
  • 2587 Views
  • 15 replies
  • 0 Bravos

Payment

I need to know how to make a payment because my account has been suspendedMy ph # is 1 431 xxx xxxx Edit by Dunkman: removed personal information

lucymutch49 by • Great Neighbour / Super Voisin
  • 1333 Views
  • 7 replies
  • 0 Bravos

Resolved! Mexico

can I get a temporary plan for Mexico 

Johntl by • Great Neighbour / Super Voisin
  • 2639 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone charges whilst abroad

When I am in the UK I would like to keep my data turned off and just use Whatsapp to communicate with people there and in Canada, whenever I have wifi. However, will my phone still receive texts from Canada during that time, and if so will I be charg...

slhudson23 by • Good Citizen / Bon Citoyen
  • 2909 Views
  • 14 replies
  • 0 Bravos

Resolved! United States

Why don't they have 30 day purchases for roaming in the US, it is very annoying to have to purchase every 10 days, could they not have two plans?

Lori287 by • Good Citizen / Bon Citoyen
  • 2046 Views
  • 10 replies
  • 1 Bravos

Resolved! Pay but then showing deactivated

Hi all, First of all I have been with the Public since Nov 2019. and I have had never had any issue. I paid ahead which showed up on my credit card as paid. My account was suppose to renew today and then wham account not active. I had to spent time w...

toledolinda by • Good Citizen / Bon Citoyen
  • 3731 Views
  • 22 replies
  • 1 Bravos

Resolved! Reset password

I’ve been locked out of my account. I need a moderator to help me reset my account password so I can log in to change my plan and payment method.

table_for_8 by • Good Citizen / Bon Citoyen
  • 2349 Views
  • 11 replies
  • 0 Bravos

Resolved! receiving calls

all my calls are going directly to voicemail ,can not hear incoming ring tone,airplane mode is ok,do not disturb off

marek11 by • Great Neighbour / Super Voisin
  • 1102 Views
  • 4 replies
  • 0 Bravos

Resolved! Monthly pay

I have finished my data before the 30 days of the plan, Can I do the monthly pay of the next 30 days and have data or should I wait for the 30day to make another payment ? 

daaneshkaa by • Great Neighbour / Super Voisin
  • 1424 Views
  • 6 replies
  • 0 Bravos

Resolved! number port stuck in limbo, seems to be half complete

Last week I ported my number from Fido to Public. It seemed to work ok. I could make calls, receive texts everything was fine. However I realized after a few days, anyone on the Rogers network couldn't contact me.I contacted Fido, and they said that ...

skeetlodge by • Great Neighbour / Super Voisin
  • 1882 Views
  • 5 replies
  • 0 Bravos

Resolved! Being overcharged

Hi, I am in BC.My plan is $15.I activated auto-payment -$2. The total will be $13. But, I have been charged 14.52 on my credit card. I don't know why?? 

simash by • Great Neighbour / Super Voisin
  • 1612 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Forgot password

My username is fadaba and phone number is 647xxxxxx.I forgot my self service account login password. Could you please reset it for me  Edit by Dunkman: removed personal information

fadaba by • Good Citizen / Bon Citoyen
  • 921 Views
  • 1 replies
  • 0 Bravos

Resolved! 400min INTL Long Distance (incl CA & US)

Hi there I have : 400min INTL Long Distance (incl CA & US)  - Does this mean I can call Europe. If so, can I call a European cell phone? Thanks very much. 

jackal by • Good Citizen / Bon Citoyen
  • 3049 Views
  • 15 replies
  • 0 Bravos
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