[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Locked Simcard For 10 Days
Hi’Good Day too all Loving Humanity’I was wondering why I never Received a Puk Code for 10 days now with my Phone Bill Confirmed & Paid’I needs my Phone for Doctors Appointments in which it is urgent’I am after missing 3 Doctors Appointments I am Di...
Group Texting - USA
I'm not able to receive or send group texts when I'm in the US, (works fine in Canada) does anyone know why?
Voicemail
duplicate thread
Resolved! Missing Add-ons
I've been with public mobile for a couple years now and have never had an issue. I was actually receiving an additional 1GB of data at no extra cost and had no issues until now, I noticed it has disappeared and is no longer listed in my add-ons. Anyt...
Resolved! Dual Sim use in USA
Travelling to US soon. Plan on getting add on for talk and text and use an e-sim for data. I'm using a Pixel 5. I have to specify which sim to use for data, which of course will be the esim. If I do this, how will it affect the requirement to have da...
Invalid prepaid card not working after paid for it!
I had paid in full for a prepaid card, and no one is helping to fix the problem, has anyone been through this and was the solution fixed?
Resolved! 3G network
Hi,Will public Mobile be switching over to 4G when 3G network stops working.Thanks
Resolved! Can’t sign in
I forgot my email and password. When I put my number in it says it already exists
500 one-time Int'l LD bonus
I have 500 one-time Int'l LD bonus, can I use it to call any country?
Resolved! LTE/3G Issue on iPhone
Recently, my data switched from LTE to 3G. While 3G is on (not using Wi-Fi), there is no actual connection and I can't access the Internet at all. I first thought it was my plan, but still have a whole ton of data left. I put my SIM card in my family...
Resolved! Rewards Catalog
Can any one share, by pics, what is in the rewards catalog? It appears that we on the old program cannot see.
LTE data not working
Just wondering what had happen to my public mobile data service ? I just newly loaded 50 bucks after loading it my data service is not workin when trying to use it? Any help would be appreciated.
Resolved! Service
My son’s phone works sometimes and sometimes not. My bill is paid, shows lots of data available but data at times doesn’t work. I checked all settings to ensure data is on, etc but nothing
Resolved! adding a top up to an account
So this is one thing that sucks about not having a customer service to be able to call. I have used up all my data. So I added some to get me through the remaining days before my monthly plan renews. Yet I cannot get my phone to act normal again so t...
Different Dates
I always had my payment date as my 1st day of my plan renewal.My data app is set up this way to track 30 day usage also. But comparing My Account and My Awards dates they are 1 day in the difference. My Account dates: My Rewards date: What would be...
Resolved! Number Transfer without Cancellation
Hi,I've just transferred the phone number I was using on Public Mobile to another carrier but I did not want to cancel service with Public, only change the number associated with the account. Is there a way to reactivate? I'm not able to login using ...
how do community points work specifically
i cant get a straight easy to comprehend answer on how to earn community points
Resolved! what parts of the sim can i cut without losing the ability to call
my sim slot is to small on my power 6 and im wondering if i can trim it
Resolved! Voicemail error message
I’ve been having an issue with trying to access my voicemail for about a month, I don’t get many calls and when I do normally they don’t leave voicemails so it hasn’t been an issue. However I always get this error message when I call my voicemail and...
sim card
I received a SIM card but it doesn't fir my Samsung S20 Ultra 5G phoneWhat do I do naow?
Resolved! Switching plans - reward points
I currently am under the $35 plan using the old rewards point system, I do not plan on opting into the new "public points" program. I am considering downgrading my plan to the $25 a month plan. If I do so will my reward points switch over to the publ...
calls breaking up
This is a localised issue in the 1400 blocks of East 8 Ave & East 7 Aves Vancouver.Any reason my calls break up here and nowhere else? Thanks
Resolved! Phone says I'm out of minutes
I am new to PM and my phone says that I've used all my minutes when I should have unlimited minutes as I haven't used any calling yet and texting works. Haven't needed to try my data because I'm on WIFI. I signed up for the $25/mth plan with the bonu...
Resolved! How does the new rewards way works? (BTW, didn’t like it:()
Did not really get how the new way rewards works: the old way when the new payment comes, it’s automatically reduced your payment for how much my rewards are. but today my payment only showed $5 less that I refered a friend from last December, but di...
Resolved! Refer a friend
I gave my code to my sister and she used it months ago and I still have never received the reward for it. She got the $10 off and I haven’t gotten anything!
Resolved! Incoming calls
When my phone number gets called it connects to someone else, but out going calls are fine
