Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I have been trying to make a local call to a 416 number but get the recorded message asking me to check the number or call *611.The number is fine and is reachable using other services.I have tried all previoisly suggested in the community includi...
I have a RaF porting from freedom to PM.The activation appeared to work using phone number as account number for the porting process. She can call outbound, but whenever we try to call inbound, it appears that freedom mobile picks up demanding a paym...
Currently on business day 8 without receipt of ordered cards; posted 7 business day delivery maximum. Cannot email or call for help. Interesting that I can't phone a phone company.
Hi, I joined PM around the 12th of Jan 2019 and I still do not see the loyalty reward for my first year. Can somebody fix this for me? Thanks.
Hi,I bought a SIM from eBay as it was cheaper and all I had to do was put in a referal code when I signed up. My signup ran into a generic error and I can't login using my creditials.My old number has been port forwarded to public moblie and there is...
Activate a new sim card
Hello, So I am currently on the $25 plan, and have $2 autopay rewards, and $2 refer a friend reward, which should take me to $21 before tax. I got a charge for $42.94 on my credit card. Here is a screen shot of the my plan info and history.
I just started with public monile and i cant access my voicemail
I didn't realize My account would be deactivated after a certain amount of time, so I went out and bought a new SIM card for Public Mobile. I try to enter the pin on activate.publicmobile.ca.But when I enter the SIM and info I am being told that the...
Hello all, I have two gadgets that can take a sim card. One is a new-ish tablet and one is a really old flip phone. I checked and both are said to work with Public Mobile (happydance). Is it difficult to switch the card back and forth between the t...
edit: disregard, my auto-payment expired
how to pay for my monthly service?
My data was used in a few days but I wasn't on it. Is PM having an issue? If so how can we resolve this?
Hi, I recently bought the 5$ for 500 min talk add-on and got charged on my credit card.In my payment history on PM, it's written that the 5$ went through as credit (payments) on Mar 1, 2020. It's been a few days that I'm seeing the transaction in my ...
Hi all!I have an Auto pay set up but on my account it says that my current plan expired yesterday and I my account has been suspended. This is the first Auto pay after account activation a mont ago. Is that normal? Do I have to do anything?
Hi I purchased unlimited text add on but still cannot see or send text messages.
I was trying to renew my service before the autorenewal date and ended up paying twice! How do I reverse this last payment and how do I put the first payment towards my renewal?
When you got the 1GB over the holidays, was it for a limited time? I got it but it's no longer showing on my account
I just set up with public mobile yesterday I transfered my phone number over from fido . I put in the wrong number to verify and now it my phone works for me to call and to text but no one can call me it gos right to voicemail and I don't know how to...
Hi all, Hope you can help me with this. When activating my public mobile account/number is choose to do auto pay. To my recollection I set it up right away. Now, my first payment is due tomorrow, I got a text from Public Mobile stating:"Your payment...
Bonjour,Je souhaite commander une nouvelle carte Sim sur le site de Public mobile afin de faire le remplacement de l'ancienne mais lorsque je procède au paiement, j'ai un message automatique à chaque fois qui me dit que mon code postal ne va pas avec...
Please help with finding 4 digit pin to change the credit card Information
I switched yesterday from a pay per minute carrier to public mobile so the only box I can fill to switch my number over is the phone serial # text box but it doesn't work. I put my phone serial number in the "notes" box but the employee who looked ov...
I had my phone stolen while I was in Mexico and need to have the IMEI put on a blacklist. It says that only the service provider can accomplish this. How do I manage this ? I have the IMEI and have Samsung set that if the phone is powered on.. the ph...
Hi, I will be travelling to Thailand in a few weeks and was wondering what my options are for using my phone over there with regards to texting, data and roaming. I have the $60 package which has international text, does that work or do I need to pur...
When I dial 1 to setup my voicemail on my iphone 6, I get an 'Error Performing Request / Unknown Error' screen. My wife can call my number and receive a generic Voicemail message, but I cannot check my Voicemails or set up my greeting. Any advice?
With my time being a Public Mobile retailer for quite some time I have registered multiple people to the platform as well as set up their accounts, my contract has recently ended with telus, with that being said I am most likely going to be moving ov...
Hi How can a visitor get connected? Is it just a matter of going to a retail store, buying a SIM card and then activating (no proof of physical address or any other barriers)? Thanks.
hi, I am wondering while i am travelling to other country(South Korea) do i still receiving text message?I am using $15 plan. thank you
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