Community

danielkua · ‎03-03-2022

Can I get my telephone bill with my name, address and date? Thank you

CountyDownIeUk · ‎03-03-2022

@computergeek541 wrote:
@CountyDownIeUk wrote:
I have an excel program to generate your own if you like. Using depends on why you need it though.
Customers can use a spreadsheet to break down costs, but cannot create an official invovie/receipt. Only Public Mobile can provide a valid receipt.

Absolutely....I agree. For personal use only.

computergeek541 · ‎03-03-2022

@CountyDownIeUk wrote:
I have an excel program to generate your own if you like. Using depends on why you need it though.

Customers can use a spreadsheet to break down costs, but cannot create an official invovice/receipt. Only Public Mobile can provide a valid receipt.

CountyDownIeUk · ‎03-03-2022

I have an excel program to generate your own if you like. Using depends on why you need it though.

darlicious · ‎03-03-2022

@danielkua

Here is a thread by @AE_Collector on how to request an invoice from public mobile.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charge...

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

BKNS27 · ‎03-03-2022

@danielkua

Another is to login to your Self Serve account and print out your Payment with just the name of the registered to the account and dates.

You can contact a CS_Agent for a bill payment but ask if it will include the address.

BeachNBeer · ‎03-03-2022

@danielkua You'll need to contact support for that. They'll send you a PDF. Due note people that require this usually ask for it quarterly or yearly. Not sure if it will show name and address as PM is prepaid and does not do a credit check. You can have any name or Addy entered as it does not mean much with PM.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.