[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Public mobile
Who owns public mobile i am with rogers right now and I'm wondering if the service will be the same.
Resolved! Esim Activation Failed
Just activated new account and ported fido phone number to PM , however after everything was done on the app , apple iphone showed ESIM activation failed , and im unable to reattempt as i need a qr code of some sort . No service on phone .NEED HELP A...
Resolved! Payment voucher
I’ve been trying to add a payment voucher and it keeps saying sorry we are unable to process at this time please try again later
Resolved! Ugh - need help
So I just opened an account for my momAnd decided to charge my credit card and use my billing address, which the same for my personal public mobile account and now I am getting to the following message - “we’ve noticed you have an active public mobil...
Can’t pay bill
Can someone email me back about why I cannot pay my bill
Resolved! Eversafe Opt out option?
As the title says, is there an option to opt out of Eversafe? I just deleted a bit of a rant. Suffice it to say, I'd really rather not use it. Not looking for help... just is it possible to opt out.
Dropped calls, poor signal
I have a lot of dropped calls and often poor signal. In different locations. So much so that I'm considering moving to a different cell phone provider. Can this be resolved? Any suggestions?
Resolved! Cant login
My friend just made an account in Public Mobile. But everytime he logs in, the page just loops back into the sign up page.I tried his account in my computer, with all extensions blocked and I experience the same thing. But I can login to my account f...
Resolved! You are not Billing me correctly, please fix
Hello,I have been with you over a year now and I am suppose to get 1 dollar off my bill. I reported this a few months ago, and was told that it takes a month to kick in, but yet I am still being charge the same amount. You even sent me a reminder t...
$15 PLAN
Hello ! I currently have the $15 plan and am hoping to get the same ( or lower ) if still available with our own device. If this offer is still available for NS, can I please have the link as the lowest plan I see is $39 per month. Also, I presume I...
Phone not working
I transferred my number over 3 weeks ago. I can send texts or call out but I can not receive texts or calls. I have tried turning off the phone and reinstalling sim cardi am not able to send a ticket to support. Driving me crazy
Resolved! Billing Information for 2021
I want to get billing statements to prove a change of my address in 2021 for empty home tax audit. After two months, Public Mobile sent me a billing invoice that I cannot use to prove my change of address for that year. The invoice is dated May 3...
Need help
I’m getting my mom a public mobile plan. How come I can’t find the $15 3G 100 mins per month plan?
Resolved! Public points
With this new public points system, will my current rewards be cancelled or with I still have my rewards. If anyone could help it’d be appreciated
I need to transfer my koodo prepaid number to my new public line
My koodo number is() . I want this number for my new puclic mobile number which is my new line ()
Mobile app
Why is that I have to keep signing in to my mobile app. It's not a web site it's an app, I should be able to go directly to my account whe
No signal
Hello,I just signed up today and despite the map saying there should be 5G coverage where I am, I only have SOS coverage. This is not going to work, obviously. I foolishly signed up for 3 months, too, based on your coverage map. I cannot make phone c...
Help
When I got service this time I didn't realize there was a 5G promotion meaning for $65 25 GB plus 25 GB plus taxes and when I signed up I went for the 4G 30 GB for $55 or was a $50 I forget however I want you to get on the 5G promotion of $65 I was a...
Resolved! Need PUK
We have been with Public Mobile with the same phone for a year. Now this has popped up saying that “SIM CANNOT be accessed. Phone carrier for your PUK code” and we can not use the phone. I’m having troubles submitting a ticket.
Change in rewards
I was getting 4 + 2 points every month prior (new activation Apr 2023) until the most month and wondering why the rewards values are lower now? The original promo included extra rewards for a certain period of time.
Resolved! double charge on my credit card
I ordered a SIM card online and paid for a phone plan for a young teenager who can not afford to pay by himself and the SIM cost $5.65 but when I received my credit card bill there was another $5.60 charged to my credit card. The e-bill I received r...
Data being used
For some reason my phone used an extreme amount of data today while I wasn’t even on it with no apps on in the background, it seems I have used over 10gbs of data and I haven’t been using my phone today and I’m unsure if this is a system error, wonde...
I just got an email about the "new public mobile"
... does this mean all bugs are worked out as far as having to re sign up for your account or whatever was going on last week? I purposely haven't tried logging in to my actual account yet, hoping not to get locked out by bugs ultimatelyIs it fixed?
Account.
I portered a number from a different provider yesterday. Went okay with registering the email address and payment for the plan. Tried to check the account and when the email was used to login, there was none.What to do here? Re-register when the numb...
'App has stopped' message
Notepad and one other app both stop. close app, send feedback.Why please, thank you.
How do I contact a agent on here
Can you guys please help me find a way to contact a agent through directly?Send a message directly
Resolved! Subscription Question
Hi all,I have a question about my subscription. I believe it's grandfathered but not sure. Currently I have:$105/90 days1.5GB @ 3G speed/90 daysUnlimited canada-wide talk/textUnlimited international textI was checking plans out of the blue today (whe...
Promotion got changed and i am paying high
I am paying $40 dollars for 5 gb plan and thee new promo offers 15 gb for $39 dollars why is wasnt i informed and why am i paying higher? now my accoung is asking me change my subscription effective next cycle. if i change now then i pay twice $40 be...
Refund for plan
Hello, I'm switching to Bell in a couple of days from public mobile, my public bill just came out yesterday, is there a way to be refunded for this months bill, when i switch to bell soon?
