[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just got an email about the "new public mobile"
... does this mean all bugs are worked out as far as having to re sign up for your account or whatever was going on last week? I purposely haven't tried logging in to my actual account yet, hoping not to get locked out by bugs ultimatelyIs it fixed?
Account.
I portered a number from a different provider yesterday. Went okay with registering the email address and payment for the plan. Tried to check the account and when the email was used to login, there was none.What to do here? Re-register when the numb...
'App has stopped' message
Notepad and one other app both stop. close app, send feedback.Why please, thank you.
How do I contact a agent on here
Can you guys please help me find a way to contact a agent through directly?Send a message directly
Resolved! Subscription Question
Hi all,I have a question about my subscription. I believe it's grandfathered but not sure. Currently I have:$105/90 days1.5GB @ 3G speed/90 daysUnlimited canada-wide talk/textUnlimited international textI was checking plans out of the blue today (whe...
Promotion got changed and i am paying high
I am paying $40 dollars for 5 gb plan and thee new promo offers 15 gb for $39 dollars why is wasnt i informed and why am i paying higher? now my accoung is asking me change my subscription effective next cycle. if i change now then i pay twice $40 be...
Refund for plan
Hello, I'm switching to Bell in a couple of days from public mobile, my public bill just came out yesterday, is there a way to be refunded for this months bill, when i switch to bell soon?
Cannot access account
I have two accounts. I lost the phone with the sim card last month. I ordered new Sim card, and already received. I tried to login to the account, but every time asked me the code they sent to the phone number. However, I can't received the code as I...
Resolved! Need help to complete the transfer from Virgin to Public Mobile
@CS_AgentI did not respond to the transfer text within 90minutes and now my phone plan is in limbo. I need to receive a new text to complete the transfer of my number to Public Mobile.
PUK code
Our iPhone is on SOS mode, we talked to Apple inc it’s not an issue from their end CAN NOT use it because of the PUK code, which can only be provided from the carrier and network provider I have changed the PIN online but the phone is not taking it!S...
Usage history download
Hi,Usage history download is not working as it was before the website upgrade. Before, you would select a date range, apply the filter, and then the download link would download the usage history for the selected date range. Now, the download button ...
Is 15$ plan not available anymore?
I have a couple of family members using the $15 plan and today I wanted to active a new SIM card for the same plan only to discover that they don't offer it anymore.Is this change permanent?
Paid the bill but hasn't renewed, its been 24 hours.
I am not receiving any text that people are sending me and none of my text are going through. Calling is also not working - both outgoing calls and people calling me are not going through.
Transferring number from Koodo not an option
I'm on step 5 of activation and want to transfer my number from Koodo. Unfortunately, Koodo is not a listed option on the list of old service providers. I am a Koodo monthly customer, not prepaid. Please help!
Plan renewal
Where do I find what day my plan is due
auto-pay
I set up auto-pay. I don't get $2 off every 30 days. Please review my account.
I ported my number to another provider and now I cannot login to Public Mobile to cancel payments
I ported my number to another cell provider and now I cannot login to my Public Mobile to cancel my plan OR to stop payment. This seems illegal. Can you confirm I will not longer be charged? @CS_Agent
Delivery of cards
11 мая 2023 года я купил несколько карточек для моей семьи, но до сих пор, 1 июня 2023, я их не получил. Что мне нужно сделать?
Resolved! Do accounts under suspension qualify for points?
Maybe I should know this — please humour me. I do realize that after 90 days the account would be deactivated /deleted.If an account is just under suspension can it still accumulate reward dollars or points such as refer a friend, loyalty etc.The ans...
auto pay
I made auto-pay for my account. But, I don't get $2 off every 30 days. Please review my account.
Resolved! @csagent
There is a 4G plan that says it a "promotion"Does that mean that after a number of months the price for the plan will increase after the "promotion" expires?
Charged twice today
Someone please reverse the charge I was charged twice - June
texts
I havent received texts from a friend, who showed me on his phone that they were sent. I receive replies from him, but not new texts. What could be going wrong?
Resolved! Not receiving authentication text codes and messages from some people
Switched a month ago from Rogers, I cannot receive authentication codes to log in to sites (i.e., this site, CRA log in etc), there's some people I cannot send or receive texts with and some people's calls aren't coming through. How do I fix this?? I...
Resolved! Trouble Porting a Number
@CS_AgentThe link to submit a ticket isnt working and the chatbot said to use this method.I want to transfer a number from a VOIP service.Account activation is asking to "Confirm for full access".Thesaasks for a 6 digit code has been sent to the numb...
Daughters Account Needs Immediate Attention But She Cannot Access Account
My daughter is needing to access her account to update the credit card info. However, when she first registered she used an email address that is now no longer valid. This has made it impossible to do anything about updating and I cannot find a top...
Number transfer issue
While transferring my number over from my previous service provider I never received phone service from public mobile. Now I am without service from either provider. It's been approx 24hrs and is on a mobile device. Cannot find away to contact a publ...
Problem with Daughter's Account needs Immediate Attention
My daughter's credit card payment info is now outdated due to being unable to access her account in that when she registered an email address was used that is now no longer valid. This has made it impossible to access her info in order to insert an ...
need a human to speak to
Why is it impossible to connect with a human to resolve a simple issue?
Payment
I need human support as my payment vouchers are not working
