Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I ported my number to another cell provider and now I cannot login to my Public Mobile to cancel my plan OR to stop payment. This seems illegal. Can you confirm I will not longer be charged? @CS_Agent
Maybe I should know this — please humour me. I do realize that after 90 days the account would be deactivated /deleted.If an account is just under suspension can it still accumulate reward dollars or points such as refer a friend, loyalty etc.The ans...
There is a 4G plan that says it a "promotion"Does that mean that after a number of months the price for the plan will increase after the "promotion" expires?
I havent received texts from a friend, who showed me on his phone that they were sent. I receive replies from him, but not new texts. What could be going wrong?
Switched a month ago from Rogers, I cannot receive authentication codes to log in to sites (i.e., this site, CRA log in etc), there's some people I cannot send or receive texts with and some people's calls aren't coming through. How do I fix this?? I...
@CS_AgentThe link to submit a ticket isnt working and the chatbot said to use this method.I want to transfer a number from a VOIP service.Account activation is asking to "Confirm for full access".Thesaasks for a 6 digit code has been sent to the numb...
My daughter is needing to access her account to update the credit card info. However, when she first registered she used an email address that is now no longer valid. This has made it impossible to do anything about updating and I cannot find a top...
While transferring my number over from my previous service provider I never received phone service from public mobile. Now I am without service from either provider. It's been approx 24hrs and is on a mobile device. Cannot find away to contact a publ...
My daughter's credit card payment info is now outdated due to being unable to access her account in that when she registered an email address was used that is now no longer valid. This has made it impossible to access her info in order to insert an ...
Any downside of taking advantage of new promo, getting 5GB more data per month? Concern is losing all the promos I currently have (been a PM user since the start). Can I get a confirmation that nothing is lost by taking advantage of the new promo?
I am happy to say that my previous community account has now ben linked to my profile.Thanks to @CS_Agent for the help. I can bring more happier.Thanks.
The bot says to email @CS_Agent directly but when I search them to send the message the user doesn't exist. Can someone help me here like an employee? It's very important, as I'm constantly missing important phone calls because they either directly g...
Hey y'all,I noticed today that Public Mobile has a terrible, new makeover? Sorry, but the new look doesn't get uglier than this. We'll talk about that some other time...So, my phone number is currently suspended but not deactivated. I've been skippin...
I really need to communicate with an actual customer support agent rather than a chatbot or the community page. How do I do this?Signed Very Frustrated!!!
my wife and i both had accounts. i payed for both with my mastercard through the auto pay. My card was hacked so had to get a new one. Changed my account to the new card but forgot to change hers. wile i as in Central america they cancelled her acco...
Hi. I have subscribed to a 5g plan and I am well within the coverage area in my city. (Sault Ste. Marie) Iam using a S21 ultra which is 5g compatible. Why will it not connect to the 5g network? I have tried to alter settings in netmonitor and also cr...
Hi,I recently became a public mobile customer and transferred my number. It’s been longer than 5 hours but my phone still says i have no service. When i check on the app it shows that my number was successfully transferred so i think there was an iss...
Hey Community,I'd like to know if it's possible for me to put a credit card on my account to autopay that isn't in my name. Or do the account holder name and the credit card name need to be the same?On a related note, is it possible for one account t...
I've tried to setup a personal hotspot using an iphone 11. I can see the iphone on my laptop and have even connected my iphone to my laptop but am not able to get a connection. I have more than enough data so that's not the issue. My APN is sp.mb.com...
Hi @CS_Agent I ordered a SIM card online on May 19th and it hasn’t arrived. Who can I contact regarding this? The order number I received for this is: 344693thanks, [email protected]
