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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My Phone number is being used by scammers

My phone number is being used by scammers. I need assistance to see what are the steps that I need to take to protect my number.

Resolved! Termination

Hi! I got a phone call and they said they are from public mobile and they going to terminate my phone number. I need to know about this.Thank you.

4G

I changed my plan to the 4g from 3G over a week ago and I can no longer use my data. I can barley use IMessage or any apps on my phone. I wanted t to switch back to the 3G plan but it no longer exists. I have restarted my phone, reset my network sett...

Resolved! Update credit information

I'm trying to update my credit card info for my daughters account but can't remember her username and password..how do I fix this

Resolved! SIM CARD ACTIVATION

My number is not a Canadian number??

Resolved! Nothing is working!

My credit card expired and I didn't get into the account to change it in time. Trying to do that now but I don't seem to have the correct email or password or pin for my phone number (which sounds ridiculous, but in our family we have multiple accoun...

Resolved! Email Address

I cannot remember the email I initially registed phone number 902-xxx-xxxx. Could you please send me the information so I can access account Edit by Dunkman: removed personal information

Resolved! Over charged

My auto pay didn’t kick in so I went and payed since I recently changed plans but when I paid for my plan I got charged 3 times for a total of around 120$ for a 40$ plan

Resolved! Unlimited incoming minutes

I signed up with Public Mobile about 15 months ago on the $15 plan. I remember this plan had 100 Canada-wide minutes and unlimited incoming minutes. When I look at my usage now, my incoming minutes are counting against my total 100 minutes. Do I r...

Resolved! Missing Rewards Points

Hello, I recently signed up for Public Mobile with a referral code and my Rewards page says I have zero points. Is there a way to fix this or is it just delayed.

Resolved! I haven't received a sim card yet

I bought it on April 1 online. It has not arrived yet.Please let me know how I can get it.Order number is 338634.Thank you.

Resolved! I have not received Sim card yet!!

I ordered it since April 21 to replace a damaged one and nothing arrives yet . I have been without phone number for 3 weeks.I live in Alberta and it's very important for me to have a contact phone number for any emergency due to the wild fire current...

Resolved! Service transfer

Hi guys, Can I transfer my public mobile phone number to an other company like under Rogers? But with the same phone number I currently have with public mobile, is that available?

Resolved! cant login in...my email changed....

Resolved! $40 / 15 gig plan

I am currently on the $25 / 1 gig plan and want to switch over to the $40 / 15 gig plan just for the summer. Can I switch back and forth between the two plans?

DO PRICES AUTOMATICALLY INCREASE IN YOUR PLAN AFTER PROMO PRICE TIME FRAME??

Hello and good day.For example, if you signed for a 12 month promo deal and on the 13th month with same plan has anyone noticed price increases or stayed the same promo price?

Have not received Phone or Sim card Order No 34xxxx ordered April 28

Where is my sim card

Hi, I ordered my sim card 10 days ago. It was order # 342338. Can you tell me where it is?

Request for the official receipts

I'd like to receive receipts for...1. The cell phone I purchased2. Monthly plan paymentthat include...a. Vendor nameb. Client namec. Amount I paid including tax I am unable to obtian them through my account.Who should I contact?

Joining Public

I'm new client. I have never got incoming calls yet. What's the reason would be?

Registering Account

Having issues registering my account. Every time I try it gives wrong links.

Call failure

I will randomly not be able to make phone calls. It tells me that there is a call failure.I took my SIM card out and put it in another phone and it did the same thing. I can sometimes receive calls but often it says to the other caller that the call ...

Where is my SIM card

I ordered April 28 and haven’t gotten my SIM card yet.

NO SIM CARD

I would like to get my SIM card. I paid for it with paypal. They would also like to know also. It is only $5:00 which paypal will refund me. From all the reviews I’ve read there seems to be an awful lot of problems. Not pretty well dont no if I reall...

Please Self-Serve Password Reset!!!!!!

Noticably Degraded Service Since Switching From Telus 2 Months Ago

Look, I understand that Public Mobile, while owned by Telus, doesn't mean I'm getting the same level of service as if I was on a Telus account, but honestly, since switching to Public, my cell phone service on phone calls is entirely unusable. People...

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