Community

Resolved! Considering switching to a 4G plan

I’ve read some posts regarding the switch from a 3G to 4G plan. I don’t stream much video. Will there be any other noticeable difference?  How about browsing speed?Any tech advice would be appreciated. Thank you everyone

Resolved! Existing customer eligibility - Public Mobile flash sale and new 4G speed plans

Hi everyone, I've been a longtime Public Mobile customer and am currently on the $35/mo 3G plan. I noticed that there are new 4G plans available, and was thinking of upgrading to the $40/mo 4G plan. However.....I also have existing monthly rewards fo...

Resolved! Can't receive text

I recently switched he'd from prepaid bell to public mobile.  Now I cannot receive text or calls from my parents who are with bell and they do not recieve any text from me

Resolved! Travel to US

I have a $25 3G plan. Do I need to get a new plan for travel in the US where 3G is not available??? I have a Pixel 3xl phone. Do I need a new SIM card? How does the switch over from 3G to 4G happen???

Resolved! International Minutes Don't Work

I am trying to call a US number from Canada. I have over 150 international long-distance talk minutes listed in my account. But I get a message that says "sorry you do not have enough minutes to complete this call"). Can anyone help??

Resolved! Transfer phone# from Fido

Did not get phone to work, Fido did not transfer my # 514-xxxxxxxxxxxxxxShould I call them or will you get the # To be transfered.

Resolved! can't log in my account

my sim card doesn't work, can't receive or make a call. try to log in the account to find out more but can't log in, tried to reset password, but still can't log in, please help try the sim card on another phone, still not working 

Resolved! I have problem to dial in /out and got ticket 259352-842 no body contact me, kindly help!

Resolved! Unable to change my address from Vancouver to Burnaby BC

Any reason why it keeps saying "invalid city" when I try to change my address to Burnaby BC? If I can't update my address the next payment is going to be refused by my bank.

Resolved! If switched to the new 4G plan, will the $2 auto pay discount get effected?

I'm on an old rewards system, if switched to the new 4G plan, will the $2 auto pay discount get effected?

Resolved! Refunds

Hello I transferred my services from public to Rogers just today…..however my monthly payment was charged today also…..will I get this monthly payment credited back to me

Resolved! Account number

I have 4 phone numbers and I need the account numbers to each one how can I get this information 

Resolved! Forgot account emails and password

Forgot the account email and password. We’ve tried to reset it thousands of times today, but it didn’t work. What can we do?

Resolved! Refund

Any one Costomer service that I can talk

Resolved! Very disappointed and need help

I was notified today, that my number has been changed, i have been with public for just over a month, and my old number worked fine, but now they've changed it to something else, also, they took out this months payment through direct debit, which not...

Resolved! Porting My number from Bell

I have just joined Public Mobile and tried to port my number from Bell but I received a messsage that there was a problem and someone fromPublic Mobile would contact me. I now realized I used my wrong Bell account number for verification ( I used by ...

Resolved! Message says welcome to USA

I just received a message welcoming me to USA and informing me to add roaming although I am not in nor near the USA.How would it pick up USA towers? And will I be charged for this somehow?

Resolved! Unable to login

Haven't been able to login for quite sometime. Almost immediately after the login page loads an error message appears under the password box. It looks like script/code that would be part of the backend of the website. This is without entering any log...

Resolved! How to suspend an account and reactivate for vacation

HiCurrently on autopay and my account renews on the 15th of every month.Planning on snowbirding early December to March. How do I SPECIFICALLY suspend my account and reactivate (within 90 days) to ensure that I do not lose my phone number. I need ver...