Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I left Canada last month but I've been charged this month even though I'm not in country. Please refund my money and cancel subscription.Thanks
I got a Public Mobile account about a year ago with an automatic monthly payment which was made on the 13th of every month. After several months the payment was charged to my account on the 11th of the month. This month, the payment will be charged...
Hello.... I just wrote a note about adding funds.....actually....the amount due already had the taxes in so when I added funds to cover that total I was charged tax on that again!
Hi, would anybody know what is the procedure to Refer a friend to the 40$ 4g 15gig plan? Thanks
Hello! Okay, I thought I would be smart and add funds to the accounts before the bill comes out in the morning. I entered a custom amount for the amount now due but it charged me the full amount of the plan. There are loyalty discounts so the amou...
Public Mobile charges me couples times after I renew the plans on AUG and SEPT. Will these be refundable? Already submitting the ticket without response. OR should I go to Telus to solve these problems?
im going to switch my carier today but public mobile deducted my plan amount I want refund on that what should I do
Public Mobile is listing my promotion but not applying it!
Hi All, Please can anyone advise or direct me on how I can add another line/phone number to my existing account? I plan to migrate my wife from Chatr to Public Mobile, but I don't want to have to deal with managing two different accounts. Also, I wou...
Hi All, I have responded YE to the text message from Public mobile to confirm i want the NEW $40 / 15 gig. However, checking my account i see the previous plam. Wasn't it update on my profile? anyone has the same issue? Not sure how to check except m...
Hello, I ported into PM after a time with another carrier but now I am unable to receive calls. Can a mod help with this? Do I need to cancel service with the other carrier because the port was not completed successfully?
does anyone here file a complaint against Public mobile with CCTS? because PM refused to give $25 bonus from Oct 2022. I emailed 5 different agents back forwards, it still is not solved. Last ...Public mobile sent me a text msg: "Public Mobile here...
Hello Community Just wanted to tell everyone that my new plan started today.Easy transition from old to new15 gigs and loving it!Rewards & Promotions seem to be intact.If anyone should need help, let me know. M
Incoming calls go direct to voicemail. Have checked and tried to rectify with Apple and nothing. How to fix please! I am contact person for someone in hospital!
I changed my old plan $35 3gb 3g speed to the deal a few weeks ago $40 15gb 4g speed and now it says current plan $25 1gb 3g speed plan, How to I get this resolved?
Hello, I see the system is still not working. We've decided to switch to fizz because we've given up on public mobile. Too many problems and the recent system change was mishandled too badly, way more bugs and issues than there should ever have been...
- I have already placed in request to port in my PC Number to TELUS.- What happens post the number transfer, how do I get to assign PC my account a new number ?- I tried to look to open a new ticket, but couldn't find an option from where to open it.
Anyone else notice these slow 4g speeds after changing to the 15Gb plans and using past 5Gbs...?
How do I change my user name?
so whats the contact number if im not using a public mobile phone?
Hi,For the last week and a half, every time I tried to log in, I am asked to verify so I do via SMS but then after I verify I'm asked to log in again but then when I log in I'm asked to verify again so it's a never ending cycle. Anyone else experienc...
SIM works fine on another phone but can't connect/register to Public Mobile on this Samsung A10e any longer
I had 5.5 points, and I redeemed 5 points for the 200 MB of data, but I never received thrse 200 MB. Can something help me with this? Thanks!
On Nov 4 I purchased US Roaming but received a message that I have used all my phone minutes and “Sorry, your plan does not include sending texts while in the US. Incoming texts are included. …”. Did I misunderstand what Roaming included?
Hello. Recently started to experience phone call dropping - estimate this happens less than few minutes into the conversation. It has happened on my iPhone (13Pro), my wife's iPhone (Xs) and my daughter's (Google Pixel). So I do not think it is ha...
My old plan cycle is Nov 7 to Dec 7. The payment has been charged through my credit card on Nov 6. I changed the plan to the 15G and paid another $40 today. Am I getting the credit for what I was just charged for the old plan on Nov 6?
