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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to stop the plan when out of Canada

I have $25 plan since last 3 years and I am earning loyalty rewards. How do I stop paying when I am away for 6 weeks? Will stopping plan affect my future rewards?

Resolved! Porting

I tried porting from Rogers. When I answered the SMS text with their SIM it did not go through. I switched to Public Mobile SIM and was able to respond. They never got it and my account is still open, my PM plan only half working. I do not have the R...

Resolved! Account

I'm still getting billed for a temporary phone account that I'm no longer using, as I was able to get my old phone number back.

Resolved! How to stop using the Public mobile sim?

Hello Guys,Hope you are well. After updating my mobile ,public sim is not working at well. So I want to switch from public sim to another sim. Can anyone please tell how will i stop using the sim?

Resolved! Porting issue

Hi there, I'm trying to port(transfer) my number from public mobile to freedom. I switched to freedom because they have a recent promotion for a plan I like. During the port process, I provided the wrong public mobile account number. I was able to sw...

Resolved! screen flicker

I just bought an iphone 8plus from public mobile and setup an acccount, but the screen on my new phone is flickering - will work for a few minutes and then start flickering so it is unusable. Tried rebooting and a software update, but it doesn't seem...

Cant send pics in text

Help

Strange Data Usage Occuring at around 12:28 am over the course of the last few days

Hi,I received a notification stating that I had reached 95% of my data limit. I checked my account and noticed that there is a strange data usage happening at around 12:24 to 12:28 am.Oct 15 33.35 MB at 12:28 amOct 16 126.62 MB at 12:24 amOct 17 2.44...

Incoming Call Identified as Another From Contact List

Expecting a call. I had two of these contacts in my Contact List. Contact information was correct for each person.Incoming call identified as another from my Contact List. Why? Attempted resolve strategiesrestarted cellchecked Caller ID was onReviewe...

Sigh in

I still keep unable sigh in to my account. Even I tried close every windows about public mobile, use the computer and wait for use the computer service next day. Shows email or password is incorrect, try later. Need help for renew the credit card exp...

Resolved! Roaming in the US with 3g

Hi I would like to know if anyone has used roaming in the US recently as I understand they are removing their 3g networks, and I will be in California - Arizona - and Nevada next month and would like to know if it will work for me?Thanks

Texting Issue

Hello, So my daughters phone currently is unable to text my phone number for some reason. Would there be a specific reason for this? Her phone is the one with public mobile and mine is with another company my work pays for.

Feedback: Ways to get a SIM card changed, wasted a trip to the store

Hi,I wanted to transfer my son's phone to PM and so need a SIM. According to this page: https://www.publicmobile.ca/en/qc/store-locator, it says:Need your SIM today? Find a participating TELUS or Koodo store near you to buy a Public Mobile SIM card t...

Resolved! Asus Zenfone 9 Global Version

Because I'm struggling to find a way to get a Canada/US version, I am looking to purchase the global version of the Asus Zenfone 9. https://www.amazon.com/Asus-Zenfone-128GB-Factory-Unlocked/dp/B0B87DNLKG/ref=sr_1_4?crid=2866LMK340S9Z&keywords=asus+z...

Cannot login

Hi I'm trying to pay for my plan and I cannot login to public mobile. When I enter my username and password and click login it tells me the page is no longer available? Please help

Is the Public Mobile website not working properly?

I can't seem to access my account. Whenever I enter my information and hit "sign in" the website takes me right back to the sign in page. Anyone else experiencing this?

Resolved! Unable to login after multiple successful password resets.

So I m having a bit of an issue, my phone was cut off yesterday because I forgot to input my new CC details when I changed my CC, my fault. When I went to log in yesterday I realized I forgot my Public Mobile account password, so I did a password res...

Resolved! I was not given autopay and loyalty rewards last pay period. Why would that be?

Resolved! ADDON-200 MB Data not showing in My account

I've redeemed 5 points for ADDON-200 MB Data and i received a confirmation e-mail on October 19 that it might take 24 hours for it to take effect. I haven't used my data since then as it was turned off and am using wifi only. Checked my account today...

Resolved! New credit card not received yet. Old one deactivated. My payment due in 2 days. What do I do?

Refund for unused months

Hello, I've had pre authorized payment for over 1 year in 2021 while I was away from Canada and not using my service, is there a way I can get a refund on that?

Resolved! 4G plan

I signed p for 4G plan. but still shows lte.

Resolved! Find My People Doesn't Work When Data Runs Out

I got this phone line for my son, for emergencies and to know where he is when he goes out biking/rollerblading with his friends. I only got the 250 MB deal, so he went through the data within a couple of days. Now, I can't locate him using Apple's F...

Unable to receive text messages for two-factor authentication

Hi all, I've been having issues receiving any texts for two factor authentication on any of my accounts that have this phone number. I recently (Oct 9th) switched to Public Mobile and have been very happy with it aside from this issue. My number was...

Resolved! Credit card payment

We have a new credit card with the same company. Does automatic payment just switch over or do I need to give new credit card number. I don’t want to give this if the site isn’t secure. Thanks, judy

Resolved! iPhone XR SIM Card/PUK Locked

Hi, I was messing around with my iPhone settings (something I probably shouldn't have done) and wound up (seemingly) locking myself out of my iPhone. I am getting the following prompt: Unlock your SIMSIM Card PUK LockedEnter Puk for SIM Card I bought...

can not change password

there is always an error accur today when I reset password.

Resolved! Registering A new Sim under existing account

Hi Public community is it possible to register a new sim under my current account as opposed to registering a whole new account? thanking you in advance

Resolved! Email block and forgot password

Hello, I forgot my password and my email is blocked, I cant have access to my account so I can make a payment.

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