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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

HI ! CAN ANY ONE OF YOUR AGENT HELP ME , AS I WAS EARLIER A CUSTOMER WITH PUBLIC MOBILE SINCE MARCH 2022 , WITH MY PHONE NO. xxxxxxxxxxxxxx , GIVEN TO MY DAUGHTER , THAT WAS HAVING A PLAN FOR $40 , WHICH WE USED FOR QUITE LONG TIME . BUT MY DAUGHTER...

change login and password

I forgot my secret question

Resolved! Wife

Can I add my wife to my account?

Us roaming

I purchased us roaming, was charged twice and I have no service. I am in us now.

Resolved! Cannot not receive text and phone calls

Problem. Phone says no sim. Can’t receive , make, receive phone calls or texts

Service Issue

I cannot make or receive calls

I forgot my security question

Resolved! I forgot my secret question

How can I change my secret question

Resolved! chip

I haven't received the chip which I bought on May 26 so far.

Resolved! Denied access

I CANT get the public mobile to accept my password. I’m using a apple phone. I changed the password today and it’s been years since I was given access. Now they will close my account if I don’t deal with a data use issue. I wish I could talk to someo...

no data

Hi there, I am not able to use data on my phone. I checked my usage and I haven't used up my allowance and I restarted my phone a few times already but still no luck. Can support help? Thanks.

Resolved! I am a new customer

Can you help me? My daughter referred me via this code- 9xxxxx but neither she nor I have received a discount notification. Also, I asked to be on the $35/month plan but it seems that I am on the $40/month plan- please correct Edit by Dunkman: remove...

Resolved! Re-activate PM account

My SIM card and account have been completely deactivated. I still have my PM sim card that was deactivated and I would like to get my phone number back. Can someone help me?

Resolved! Can Public Mobile help me cover my phone bill from another service so I can cancel it and switch to

Resolved! Activation failed

How do I find out why activation failed?

My usage amount isn't adding up!

I received a notification that I used up all my data. I thought it was strange that it was used up so quickly so I logged into my account and added up all the MB's under usage, and turns out I only used 11 GB of the 13 GB I got this month. That's onl...

My new SIM card is not working

I have been using my Samsung cell in Mexico for 6 months. Now I am back in Canada and ordered and registered your SIM card. I replaced the card in my cell and it is nor working. I don't know what I am doing wrong. Thank youHave a great day

Resolved! SIM CARD

My SIM IS LOCKED I NEED VODE PUK PLEASE CAN U HELP ME

Resolved! why do I get 0.25 pts back this month?

"Jun 05 2022Points-Back0.25 pts"anything change? I have paid $15 this month.

Re: 5 Months with PM and without notice, my phone number is changed.

Same thing happened to me. My sim card got locked twice I couldn't retrieve my account cause my phone wasn't working. I hate public mobile never again. Switching to chatr.

Resolved! 5 Months with PM and without notice, my phone number is changed.

How is this ok to have my business compromised twice since Christmas 2021? Lost revenue, a Christmas alone, Boxing Day is my oldest daughters birthday MISSED, and lost loyal customers as I went almost 2 weeks with no phone due to line 2 on the addre...

Resolved! Help

Need a agent

I have been changed two times want refund

Hi, Kindly refund my last amount charged for 20$ with tax 22$ it was charged wrongly. I can't use US roaming international min. Moreover the network is pathetic. Data is so less and so costly in public. Extremely unhappy with services.

No service

My SIM card is not working,I don’t have service since yesterday?

Resolved! Referral bonus

Can I get the referral bonus even after I’ve just set my account hours ago?

Resolved! Referral Code

Hi there! just registered using my mom's referral code where she had an offer for $5 off for the next 5 months for any one signing up before midnite on 6\6\2022 but when I signed up, the note on the bottom of the page stated that there will be $10 ap...

Locked out of Account

Somehow my saved password is corrupted (guessing). I cannot login. However I can get into the Community with the same password (go figure).I've been in contact with moderator whose been very helpful and suggested I try using Incognito Mode on Google ...

Billing

Hi,My plan is Canada wide. Why was I charged $4.20, $5.25 and $9.45 on Apr 17, 19 and May 1 respectively?Thank youPaul

porting issue

On May 31, 2022 I ported both my grandchildren's phone numbers from Virgin to Public Mobile. The phones are working fine, but the Virgin account didn't get cancelled. When I contacted Virgin they told me to contact Public Mobile, that it was their er...