US data package didn’t work

[Christyk]

I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the data never worked to begin with. 
I would like a refund of the $10 I spent on this but was never able to use it. 

[hTideGnow]

HI @Christyk 

did you submit a ticket and ask for refund?  If not, submit one now:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Christyk]

Yes. Data roaming was enabled at the time. No not Alaska. I live in BC and went across the border into Washington

[Christyk]

Data roaming was enabled at the time of (attempted) usage. 

[Flyingfinn1982]

Make sure data roaming is on.

[DennyCrane]

The packages are now 15 days. Did you buy the 250MB  add-on? Was data roaming enabled on your device itself? You weren't in Alaska, were you?

[computergeek541]

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@Christyk wrote:

I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the data never worked to begin with. 
I would like a refund of the $10 I spent on this but was never able to use it. 

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Please submit a ticket using the chatbot to dicuss this with a customer support agent:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html