I have 2 accounts.

[Dee62]

I forgot the user and password for one of my accounts

[Dee62]

Thanks BKSN. i only created the eversafe account with the one account I have for my wife.

I created another account for my mother in law 2 years ago, and I gave her the information, but she can't find it.

Now I can't get in.

[BKNS27]

@Dee62 

Did you create a Eversafe ID yet with both accounts? 

If you did then you should have gotten an email from PM welcoming you. Conduct a search on your inbox for possible email address for the second account then click on Forgot Email or Password.

 

[Dee62]

Thanks softech I read below your message 

[softech]

@Dee62 yup, use the direct link above.

[Dee62]

Sorry softech 

[Dee62]

Thanks softens, how do I contact support.

[softech]

@Dee62 did you try using the Forgot Email and Forgot Password link there on the Login page?  they will send code to your phone and the reset process starts there 

If that does not help, please message support directly:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there