Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent Please note that the filters are not working correctly in Usage History in the new Self-Serve. When you select a time (7, 30, 60, 90, custom dates) AND you filter by type of info (Talk, Text, Data, MMS, etc) the result only pulls up a few ...
I use vanilla prepaid cards, and when they are nearly used up, I have typically found my public mobile account to be a great place to empty them out. Today I wanted to make a $10.71 payment so I could toss out another card. Well what's with this? ...
Hello, I activated and registered my SIM card about 2 weeks ago. I can do outgoing calls. However, I am not able to receive incoming calls. It says "The customer you are calling is unavailable at the moment. Please try again later." Please help ...
Hey we activated a 40$ voucher today and it shows us the credit in our account. But the account also shows us, that the time frame is/was for the previous month?!? We bought the voucher today 07/19 and it shows us that expired on 07/16.. why, how? An...
Data is consistently being used around 12:30am when I am at home on wifi. This has put be at 75% of my data usage. Why and what is causing the data to be used when I am on wifi?
I lost my Visa card and want to change my payment information. But my password doesn't work and when I want to change my password, every time a message will pop up " It is an error with your email address or your password, try later" Please let me kn...
where can I find info on 90-day plans?
Hi, How to register and/or set-up an account? Thank youBea
hello i want to change my self serve email as my current email does not work, i need to make a payment. please help
Usually how long does it take the number porting from another service to PM?. I already received a text from Bell and my bell number is not in service anymore but my PM number hasn't changed, meaning it was not successfully ported maybe?. It's been 4...
I tried changing the password and it still wouldn’t let me in.
Hi, everybody! Total newb here. Been with PM for a few years with no issues such as the one I'm having now. iPhone user. Did not make any settings changes etc, suddenly noticed Android users are not getting my SMS texts. But if I send a pic, or a mem...
i want to know the number of a no caller ID that called me since they keep harassing me, thanks
My data ran out and i’m trying to add more how can i do that? i’ve been trying for the past days
Its since 2 days my iphone11 is not catching network. Its the same with my other Android phone.
A few days ago my iPhone 13 stopped working with public mobile. (No cell service). I had the phone checked at the Apple store today and there are no issues with the phone. Something to do with provider settings. Please help!!!!
Incapable of sending or receiving mms/pictures Please help!!!
Is anyone else having troubles with their service. It hasn’t taken my pay from my account and now I have no service. It won’t allow me to make any changes within my account either. Same goes for over the phone as well. *611 was even worse.
Hi, I am trying to activate a sim card. I am not able to finish the payment. I receive this error message: (We were not able to process your payment. Make sure all information is correct or try again with a different card) I tried the payment with 5 ...
Hi, I am a new user and just trying to figure everything out. I thought I entered a promocode for 2 GB extra for 12 months. I did a screen shot of my info. Shouldn't this mean I actually have 5GB of data each month? The original 3GB plus 2Gb bonus fo...
I have not received my order 296209 for an IPhone 8 with bonus SIM. Order was placed on/around July 1. Although an e-mail received from Public Mobile states this order was delivered, I have not received it. Please call xxxxxxxxxxxxxxxxxxxxxx or em...
Hi there, I have two phone number on my account, however, my wife phone number suddenly stopped working and we received a message saying that we have to make a payment even though we had one card on the account with auto-deposit option, and my phone ...
Is anybody else having issues signing on to their account. It's not sending emails for verification so it says that you have to verify your account it's been doing this for a while. So when you say send an
It is rather confusing to try and understand the different nomenclatures used for supported freq's. I have used 3 different Kospet smart watches, all of which work 100% as expected. I am trying out a 4th from a different company and although it sup...
I recently transferred to public mobile from freedom and I have yet to receive a text confirmation from them. I also can’t receive calls and still pay both of the plans payments. What should I do?
There are several bands (frequencies) used by PM - my question is how do I determine which one or ones are actually being used when I make calls. My device shows I am using a 3G band but everyone says it is 4G. I have seen the page showing the band...
Hello,My phone asks for to enable roaming when I go near Detroit river side in Windsor, Ontario. My postal code is N9Cxxx. Would you please have a look into this issue?Thank youMahbub
I do not have the option to upgrade my plan from the present 1GB to 3GB plan
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