Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls. How do I get public mobile to send my old provider a transfer request so that they can text me?
Hello, I bought a US roaming add-on with 10 days talk, text and 250mb data. I could not receive nor make phone calls. But I can use data and text. Please help.
For 3 years did not have an issue with PM , last week data outage, message showing sign in to network-internal server error. My phone is Xiaomi poco x3 - used it for 6 months without problem.I did all troubleshooting I found but nothing help??can som...
My service is down every night. I have access to data but not talk or text
My 3 GB for 3 months is usually plenty for me when I am near my workplace and home wifi. I am travelling and ran out of data, so purchased 1 GB data for $15. I was not intentionally using data, and only turned it on when I specifically wanted to us...
I get prompted to log in to the network and get an internal server error
My plan started on the 24th. I got a text saying I used 95% of data. Online says I've used 38mb and when I check cell it's less than 50mb. How do I stop these false texts? I get then every month on the 2nd to 6th day of bill
I have not received my SIM card. It was ordered more than 10 business days ago.
I can't access my account, I can't buy a plan or check my data
Hi I am helping my friend with activating his SIM Card. I have done this a few times and I will need a moderator as the activation will not finish the process after making payment. There is a screen that loads the 4 finalizing tasks and it stops work...
I just recently activated a public mobile plan of $55 for 20GB.As it is supposedly for a "limited time," how long can keep this plan? If this plan goes off the market, can I still use it or will I be forced to choose another plan?New here, thank you ...
Why has my allowable data been reduced from 2.5 to 2?
I am on the $135 / 90 day / 6GB plan from a few years ago. I am running out of data more these days so I want to change my plan.1. How can I tell if I have 3G or 4G data now? All it says for my current plan is "6GB data Data". 2. What is the differe...
I no longer have email address that I originally registered with. How can I retrieve my account information?
I was wondering if there is some way I can block a specific incoming caller that is troublesome from using my voicemail? Thank you for helping!
I bought US roaming on August 19th and drove through NewYork, Pennsylvania, North Carolina, Verginia, West Verginia, Tennessee, Georgia and South Carolina. I didn’t get cellular and data reception anywhere except momentarily couple of times. I am rea...
I thought I was pre-authorized already. I am confused please help me
I recently ordered a new sim card online. I activated it but it isn't working on my phone
PM warned me sooner than usual this month about me exceeding my plan. I was surprised, because I normally have 2gb + another 2gb in my plan. I went on the website to see what was happening, and I noticed that the Public Mobile website changed a bit (...
Hi there, I thought when your account is suspended your voicemail still works for up to 3 months? That’s happened to me in the past where I’m still able to access my voicemail but this time around it’s a message saying welcome to the voicemail system...
Ordered. Phone there was no SIM card is it shipped separately
how can I reset it?
Hi. I am about to activate new account SIM card. Will my history of messenger and texts dissappear?
My calls are going straight to voice mail. It never rings and the settings on my phone have been checked by three different techs with no success. Can someone please help me.
Last month I did the request to move to 4G but nothing has changed as of yet, what to do to change?
Hi, I would like to terminate my service.How can I terminate?Is there any phone number I can contact representative? Thank you for help.
Every Time I use my phone, charging, changing settings I get "Outgoing SMS 1 message 7723". I use my phone as a landline, It's still in the box, don't take it out of the house, no apps running data turned off, don't text never go online, and only use...
I recently switched to Public Mobile with a Galaxy A52. Everything seemed to go smoothly, except that incoming phone calls tend to go straight to voicemail. I have been through all the possible problems: do not disturb, call blocking, turning phone o...
So are customers from Public Mobile and Telus getting a refund for the huge outage across Canada? I hear hardware troubles causing issues. https://istheservicedowncanada.com/status/telus/map
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