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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

new card

how can i get talking to a real person about my account

Get Support:: Contact Customer Support

Contact Customer Support The official method Public Mobile prefers customer support is thru the Chat bot SIMon Click here The alternative method is thru private messaging while initial contact of this method is actively discouraged you may access i...

Resolved! Porting a phone and number from a recent inactive Telus Account

A friend wants to create an account with PM with a phone that was on Telus. He let his contract expire so he is no longer a Telus customer and owns the phone. He received a SIM from PM and is ready to go!QUESTION- Can he create a PM Account and still...

Resolved! Receiving SMS when abroad

Can I receive SMS when I am in Europe?My bank, CRA and others sends verification codes by SMS. Will I receive them when I am in Europe?

Resolved! Phone details for Public Mobile's phones

Hey, When going through all of the phone options being sold by Public Mobile, I notice that the "Phone Details" button for every one of the phones doesn't work. Click on it and nothing happens. So I can't see any of the phone specs.Is this a me probl...

How can I resubmit a Port request?

I recently ported a number from freedom mobile to public mobile. And I didnt Received any message on my old sim. How can I resend the port request?p.s my freedom sim is working.

Rewards

Do only customers that signed up before Jan. 25/22 get $2.00 off their bill every 30 days and how long does it take to get the $1.00 off when someone uses my Public Mobile Code to sign up?

Resolved! Poor reception for months now

Hi, For several months now whenever I receive calls the other person says my audio is very choppy. At first I thought it was my phone and rebooted it, added/removed SIM and also double checked APN settings and they seem to be ok. Now my other family ...

Resolved! Addons being added to my account without permission?

My bill has been the same for years now, and for some reason this month I was charged $1.50 for text addons and another $1.50 for minutes. I don't know why, according to my account 0 texts & calls have been sent/made (it's an emergency phone for my e...

Over charged and seeking refund.

I tried to port my old number over and activate a sim with a monthly plan of 50$. The activation wouldn't work and now I see I've been charged twice for the services/ plan I can't and haven't used. How do I get a refund??

I am not Sue52 I am xxxxxxxxxxxxxx

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Resolved! “No service”

Hi! I activated my Public Mobile SIM card, ported my number from Telus and bought my plan yesterday. I have wifi connection but “no service” for calling or texting. I’ve spoken with Telus to make sure there is no issue at their end and they sugges...

how do I cancel my account?

I made a big mistake recommending Public to my wife. Got Sim through London Drugs in Duncan. Sim did not work from the start. We begged them to give us a different Sim, but no we will fool around with this one until the cows come home. three visits t...

I can not receive or text from Mexico

Please help I can not receive or receive texts from Mexico

Cannot Use My Long Distance "Calling Card" on my phone.

When I try to make an out of prov. call, my plan only has prov. wide calling area, I hear the recorded message "We're sorry you cannot make the call because you've used all available minutes.....:". I believe the problem arose when I needed some out ...

Resolved! Transfer Old Number from Deactivated Account?

So, like 5+ years ago, I had a PM account. Stopped paying, let it deactivate. 1 month ago, got a new PM SIM, but used the same email address that was associated with the previously deactivated account - was not aware that I would not be able to acces...

How do I retrieve my old number?

Payment

I made a payment on my account. Why has it not been reinstated

Resolved! Extra Payment

Yesterday, Sunday, May 8/22 I made a $ 28 dollar payment off my VISA for payment of future extras I want to purchase in a few days. Public Mobile has only credited me 25 dollars. Why did I not get the full 28 dollar credit.

sim card

have not received yet 3 we

New Activation - No Toronto, Markham Numbers available

Anyone know how to get a toronto or Markham number

no data/internet service today

Hello Woke up this morning in Newmarket to no data service on my cell. I am able to make phone calls and wifi works fine. I spoke with 2 others in Toronto and they are not affected. Anyone else have the same issue?

Payment situation

I have updated my CC information for payment. I have proceed with the payment but my is still not active.

Iphone 8 doesn't work

When I tried to activate a new number for my student, It did not receive the text code from public mobile, The number I tried to activate is xxxxxxxxx the name of the account is xxxxxxxxxxxxxx. apart from inserting the sim chip, is there anything els...

Login Trouble

I am having trouble login into my daughters account. I need to change the visa number and I can't seem to login. When I type forgot my password, it says that that my login failed, try again. Can you offer help?ThanksBryan

Resolved! Plan purchasing with UK debit card

Hi. I have bought a Public sim and now need to activate it and buy a plan. However I am told that my card needs to be registered in Canada and it is registered in the UK. Can you please help me with this problem? Many thanks.

Can I use my old Public Mobile phone number on a new sim card?

I was traveling and lost my phone sim card. My plan is still activated and I want to get a new sim card from the PM using the old phone number. However, it seems like I cannot transfer phone number between Public Mobile accounts. How can I keep my ol...

Cannot sign in

I don’t know why I can’t sign in. I tried many times but still cannot sign in. Even though I gave my email and answer the right answer. It still shows I am wrong. Pls help

Automatic Payments

If I am set up for automatic payments, then why is my account suspended?

International call

Please check your record for my usage of International calls, I only used 25 minutes from my 500 mins, and now I received a message from your company I only have 9 mins left. I have a few urgent calls need to make later! Please check for my usage. ...

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