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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

about new website

hello I have been using PM website for a couple of years.I feel that the website used to be more user friendly than the actual :before was very useful links ,but now I can not find the way how to log out.please make it more user friendly

transfer my phone number manually

Can you please help me transfer my phone to another company manually as i am not receiving text messages

Resolved! “No service” after transferring my number

Hi there, I just transferred my number from bell to public. I missed the authorization message at first so i called them. They did resend the message and everything went well. But then when i tried to restart my phone for switching my network, it sho...

Resolved! Can’t receive verification code

Hi, I am trying to create an online ID for France but when they send me a verification code I don’t receive it. A friend is also with public Mobil and he received it. They told me to contact public Mobil. What do I do?

Resolved! Need CUSTOMER SUPPORT

I got double charged for my service and now everytime I try to submit a ticket to get a hold of some one to help me it gives me a 404 error and I did everything they suggested and still not working what do I do?

Resolved! I can not call any person from my tablet, I can send the text message

Hello GentlemenI hope you are doing well.I am writing because I bought a new SIN card to use in my tablet and I surprise because only I can send the text messages but I can not call. I check everything but I did not know how was the issue?. If you ha...

Resolved! New subscription, phone not working

Hello Public mobile,I changed the phone plan on my phone. Since doing it two days ago, I cannot phone out with it. When trying to phone, it gives the message "the phone is not activated on the network"Can someone please give me an idea of what is ...

Resolved! Direct link to customer service?

Can someone please give me the link to customer service.

Port Number but lost phone

I have to reactivate the process to port my number. However my previous phone is lost, so I can't access my old IMEI # or sim numbers to complete a ticket, and I can't receive a text message to gain full access to my Public Mobile account. Any advice...

Resolved! Promotions

How do I get back promotional offers after having stopped them ?

US Long Distance

I have both US and international long distance add-ons. Why are my US calls being charged against international long distance?

Resolved! 90 Days Subscription Plan deadline today

Good morning, I am trying to change my plan to the 90 Days 30GB, however I cannot access the login page and the deadline is today June, 14, 2023 for the change. Will an extension be provided online due to the page being down. Thank you!

Resolved! Number porting

@CS_Agent my number porting not completed. I am not able to get incoming calls. Reach out to previous provider and he said they did not get get port out request.

Resolved! Forbidden A1 then cannot make phone calls

Hi,My husband and I are both Public mobile customers. He tried to log in but needed to reset password, however after following the steps and tried to log in, there was an error message "Forbidden A1"He is going to the US tomorrow due to a family emer...

Forbidden page when trying to access account

Hi, I'm trying to access my account but get a "forbidden A1" notice on a blank page every time I try. Have tried 3 different browsers and have cleared my cache. Help! I need to get a US plan add-on asap!

Resolved! Issue with Network

I am seriously over Public Mobile. All of a sudden my network is on 1 bar and I can barely hear people when they call me and vice versa. I’m missing important calls that don’t even come through. I have attended to contact a Customer service agent ...

Eversafe ID

I'm trying to help my daughter sign in but it keeps saying invalid email or password. So, then tried to sign her up and then it says an email already exists. I add the email to be able to reset but it says email invalid again. I cant put phone number...

Resolved! Roaming purchased not working

Help! My husband is traveling in the states. I purchased roaming for him, and he could dial out at first, but the sound did not work on the phone call, then disconnected.What can be done?Thanks,DebbyWork order please?

Activation

Hi I am having problems with activation I have money on my card but it keeps saying payment fails

Sim Card Activation

Hi all,Long story short, I have my new number applied to my account, but I still have to activate my sim card. The issue here is that when I go into the app to activate the sim card, it wants me to confirm my identity by sending a text to my new numb...

Added 1GB US by mistake

I added 1GB DATA US with my points by mistake I just want canadian data ....is it fixable?

Resolved! New 30G 39/month plan upgrade from grandfathered plan

Hi,I'm on the an old grandfathered plan using old rewards system.I'd like to change to the new plan to take advantage of the additional data. But would I need to change to the new point system? Don't want to as it seems to be a downgrade for the loya...

locked phone to public mobile, cannot use different sim card

Ive attempted to switch from public mobile to lum mobile and my phone is locked to public mobile. This is ridiculous, ive only ever bought the $15 plan and never bought a phone with public mobile. Please free my phone. Theres no customer service con...

Data

I bought extra data, but its not showing up for me to use. I see the receipt where ive purchased more but i havent been given the extra data to use.Why?

Unknown numbers

I know how to block numbers etc and do so frequently. My voice mail is filling up because of calls identified as "Unknown Caller". I know who it is but they refuse to stop calling and leaving messages. These calls are not listed on the "Recent Calls...

Esim failed to activate and can not open a ticket for support.

Not receiving verification codes for NSLSC

ticket submission page broken...@CS_Agent Not receiving any verification codes for NSLSC, trying to log in to view my student loans

E-sim not created in app, cannot get back to create it again

The app did not automatically create the e-sim, I need to create it

Resolved! US Roaming add-on: Can I add it through website while I am in US?

Am I required to be in Canada while purchasing US roaming add on? OR would I be able to purchase US roaming add-on while I am already in US?

Iphone inbound calls intermittently failing

my wife's Iphone 12 mini (IOS 16.5 ) recently started having problems with some inbound phone numbers connecting but then dropping with 'Call Failed'Not all numbers have this issue .....texts work fine and most inbound calls work Any pointers as to ...

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