Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,I was using public mobile prepaid service. Now I have changed my provider to Koodo. It was during my current billing cycle. Is there any way I can get the refund the remaining balance?Thank you, @CS_Agent
Hi folks,Recently ported a number from Bell to PM. It's an IPhone 8 Plus if that makes a difference.The phone can receive and make telephone calls. Public Mobile is listed as the carrier in the top left of the phone and in the Network Selection sec...
hi there! trying to set up my dads new public mobile account - all steps seem to have gone smoothly - except that the esim has failed? followed some steps on here that I saw to scan the esim QR code from the welcome email - has not worked - phone kee...
Hi, there,I cannot log in to my account, always get the error message "unauthorized access".My phone number is (647) xxx-xxxx, and the email address for my account is xxx@xxxxxxxxx; pin xxxx. it's a $25 plan, opened on Dec 3, 2021. latest renewal day...
I just activated a new account with PM, and attempted to transfer my old number from Lucky. Lucky approved the transfer, but PM texted me saying that ‘I entered my ESN/MEID wrong’ and that they will contact me shortly. They haven’t contacted me or my...
@CS_AgentI have questions about the back to school promos, specifically 30gb for $40. I'm looking to switch my husband to Public Mobile to get a better price on his plan, but the details (for all the promo plans) say that the plan is only available f...
there are currently promotions like 40g for 45$ and if I’d like the change my subscription to this plan on renewal date, what happens if the promotion ends before the actual renewal date?
my credit card which i pay for my wifes phone 902-xxx-xxxx has been charged $8.05 twice..first august 25/23 then again august 26/23WHY??? Edit by Dunkman: removed personal information
since new activation on august 29thdid all the network resetting on the phone, rebooted and all to no availkinda sucks since big telco Telus is behind this service
I recently subscribed to Public Mobile and had a successful payment. However, there is no service on my phone and I cannot connect to the network. My account in the app works perfectly fine just the phone is not in service. I tried to send a ticket b...
My wife is trying to go with public but it will not let her finish the activation. On her phone it says error and get support but the login page will not work for support. When logging in on desktop it just says “resume activation” or “login page” wh...
I have been trying for hours to navigate this help service. I subscribed to a new service yesterday with an ESIM and thought I had ported my old number to my new provider. Now, my phone is useless. I cannot make a call, receive a call or text. I did ...
Hi I'm using iPhone 12 Pro. During the initial eSIM install, I got an error message saying the installation failed but I'm able to use it only with LTE network, 5G is not an option under my cellular voice&data.I don't want to purchase another eSIM ju...
Hi, I've a question in regards to rewards. I'm currently on the old reward plan and if I switch to the $39 20GB plan. Will I be automatically switch to the new Public point reward plan? I prefer not to move to the new Public point plan.
I'm new to trying to get community rewards. Any idea of approximately how many posts or replies you'd need to do to qualify for the lowest level $1 reward? Thanks!
On August 23, 2923, I initiated a port from Bell; however, the process was canceled . I want my number to be port to Public mobile from Bell Moblity.Please help,Thanks
I am trying to subscribe to the 30gig 5G promo plan and I keep running into issues.First, my address does not come up as an option and I can't manually input it.I've tried to live chat with an agent for the past 2 days but the chat doesn't seem to be...
Hi All,Unexpectedly, as of last night, my phone is showing No Service (but at least three times has come back on unexpectedly, just long enough for a delayed text or two to come through, and then cuts back out for hours). I have a long-standing Publi...
Rec’d my sim yesterday-inserted yesterday-my phone is now showing Public as my carrier. I can receive the emailed codes to confirm set up but the final code that is phoned to confirm final access to my device isn’t coming thru so can’t complete confi...
Hi,I am wondering if someone can help?! I signed up for the 5g 30 GB plan and have been charged for it. Now, when I sign into public mobile, it asks me to activate.. which I can't because it asks me to sign in again. I also downloaded the app, but it...
Has anyone ever had a situation where the eversafe 6 digit code is sent to the wrong phone number? After a week of failed attempts by public mobile to fix this I still get prompted to input the 6 digit code in but it is sent to the wrong phone numbe...
My plan is not connecting to 5G. It is not even giving me the Option to select 5G in the “Voice and Data” Drop-Menu. Only 3G and LTE is listed. I think there is an issue with my eSim or Service Plan. My phone is 5G Compatible (iPhone 14), and in Winn...
