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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12321 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23332 Views
  • 183 replies
  • 25 Bravos

Resolved! change credit card

need to change the credit card on my account but can't get connect to "my account" online because account is locked or frozen. (too many tries).  Says to contact customer service.   dexivry

dexivry by • Great Neighbour / Super Voisin
  • 586 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Credit Card Payments still not working?

Joining in on this thread for a similar issue. My renewal date was last night and this morning I woke up to see that my service has been "Temporarily Suspended". When I dial *611, it tells me that my account has been temporarily suspended. I have mad...

badgerbadger by • Great Neighbour / Super Voisin
  • 1002 Views
  • 5 replies
  • 0 Bravos

charged for minutes I have not used

Hello, I recently ran out of minutes on my plan for the first time in a year or two. I found this odd so I had a look back through my usage and there appears to be a 40 something minute long call that doesn't exist on my phone that I am being charged...

SarahJane1 by • Great Neighbour / Super Voisin
  • 357 Views
  • 4 replies
  • 0 Bravos

Out of minutes on unlimited plan

I have $35 plan which should give me unlimited Canada minutes and 2 Gb + 500 Mbps data. I love in Ontario, but this week came to visit Montreal. Unfortunately, in Montreal the phone is not allowing me to make or receive any calls and giving error tha...

vandanakumar by • Great Neighbour / Super Voisin
  • 540 Views
  • 6 replies
  • 0 Bravos

Resolved! Using the Select as Solution Button Correctly

As a newbie I've responding to several posts and occasionally hit the solution button prematurely; or as often happens (to me), I hit the Solution button and then another response shows up with even more information and suggestions. Any sage advice h...

Koombassi by • Model Citizen / Citoyen Modèle
  • 643 Views
  • 6 replies
  • 0 Bravos

Resolved! locked out of account

I can't log into my account, it says that it's locked. I waited for an hour and it still says 'locked out, contact support'. Since there is no support, how do I get my online account unlocked? I have active service, but I need to change my billing de...

AnnieB by • Great Neighbour / Super Voisin
  • 379 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: FLASH SALE: 2GB of monthly bonus data for free*

New customer and am very disappointed with your service.SIM card is not accepted with numbers indicated.Phone is not working even it was ported in the morning.There is no service available. Stay away.

IB1 by • Great Neighbour / Super Voisin
  • 640 Views
  • 6 replies
  • 0 Bravos

Resolved! PrePay Account

My due date is Aug 11 ($25/mth Plan)Registered with Autopay There is a $25 balance in account. On Aug 12 will my balance be $2.00?And my new cycle begins Aug 11 or 12 just checking for clarification on how the system should work. 

Koombassi by • Model Citizen / Citoyen Modèle
  • 621 Views
  • 9 replies
  • 0 Bravos

Resolved! Re: Number ported - - REFUND?

I just cancelled three lines and had recently made a payment, do I receive a credit? [Topic clarified ..... Luddite]

drzed by • Good Citizen / Bon Citoyen
  • 358 Views
  • 2 replies
  • 0 Bravos

Next promo

I have occasionally got 2 free GB from PK on promotions - has anyone else? When’s next one expected cheers

Savebig2 by • Great Citizen / Super Citoyen
  • 604 Views
  • 7 replies
  • 1 Bravos

Resolved! I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

My phone used to work fine on the public network up until a March 2021, but then stopped connecting entirely. The last firmware update was in January so that isn't the problem. Factory reset didn't work.I even tried manually selecting the network, an...

mzb by • Good Citizen / Bon Citoyen
  • 1843 Views
  • 28 replies
  • 0 Bravos

Resolved! Community Rewards

How do I earn community rewards every month  

gayle9 by • Good Citizen / Bon Citoyen
  • 1200 Views
  • 16 replies
  • 0 Bravos

Resolved! INTL LONG DISTANCE

I have 500 min INTL LONG DISTANCE. CAN I USE THEM FOR COUNTRIES THAT ARE NOT ON PM LIST?

wajdi by • Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 0 Bravos

Re: Credit Card Payments still not working?

Hi, my account is suspended for some reason.  It says I need to make a payment but it also says that I have an $18.00 credit, so something isnt adding up.  I just updated my credit card details but that doesnt seem to fix the issue.  I need this fixe...

pschnurr by • Good Citizen / Bon Citoyen
  • 962 Views
  • 16 replies
  • 0 Bravos

Resolved! Unlocked phones

I'm wondering if all unlocked phones will work on this net work regardless if the phone name and model and sub model are listed or not on the website. Can anyone verify that any unlocked phone will work?

tcomi98 by • Good Citizen / Bon Citoyen
  • 1377 Views
  • 28 replies
  • 0 Bravos

Change of plan without losing Flash promos

Hi guys, I have a "situation": my daughter uses too much data.Nothing new here I guess I am looking at ways to increase the data without paying much more. I have an older $35 plan, with 1.5 GB for 2 (almost 3) years now. I also have 2 flash promotion...

Dragosd by • Good Citizen / Bon Citoyen
  • 1514 Views
  • 22 replies
  • 0 Bravos

Resolved! Email

I cannot remember the email I used when I set up my husband's account.  How can I fix this?

pinkbird14 by • Great Neighbour / Super Voisin
  • 585 Views
  • 5 replies
  • 0 Bravos

Resolved! lost phone new sim card and phone

i can't log into my account to add new sim card cause i forgot password and i cannot reset password because i can't get verification code from my texts????  how do i reset my password

jjscon2000 by • Great Neighbour / Super Voisin
  • 587 Views
  • 9 replies
  • 0 Bravos
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