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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22036 Views
  • 181 replies
  • 24 Bravos

Resolved! Number invalid error message?

When trying to add money to my account this message comes up for past 2 months.  Tried SIM in different phone still happens.  Is SIM faulty? Tried the 1-877# from a different phone and added funds but this month got error message there that site is u...

trishe by Great Citizen / Super Citoyen
  • 1216 Views
  • 24 replies
  • 1 Bravos

Data

Any free codes?

Zachboldt by Great Neighbour / Super Voisin
  • 283 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan

Can I change my phone plan before my old one expires so that I can have better data usage? 

AshleyJackson by Great Neighbour / Super Voisin
  • 291 Views
  • 2 replies
  • 0 Bravos

Resolved! Port from public mobile

I am unable to port my number from public mobile as i am not receiving any text. And they don't have a customer care number (which sucks) how can i contact these people

gagans1993 by Great Neighbour / Super Voisin
  • 649 Views
  • 4 replies
  • 0 Bravos

Resolved! Transferring a number from Petro Canada Mobility

Has anyone recently successfully transferred an existing phone number from Petro Canada Mobility to Public Mobile? I am stuck on step 2 because Petro Canada is not listed as an old service provider. It will not let me enter my phone's IMEI number or ...

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ha_12 by Great Neighbour / Super Voisin
  • 1457 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation is Hanging! HELP!!!

I'm in the process of activating. All details are inputted. Step 1 and 2 got a green check and are fine, STEP 3 PLAN "LINKING PLAN TO ACCOUNT" is just spinning and spining and going nowhere for 10 mins now. What do I do? Thanks.

martymendes by Good Citizen / Bon Citoyen
  • 651 Views
  • 10 replies
  • 1 Bravos

Accessing data

I have a 3GB Promo in my plan but I only seem to be able to use 1GB each month??

Bowyerdavidbz by Great Neighbour / Super Voisin
  • 380 Views
  • 4 replies
  • 0 Bravos

Long-Distance Calls

Hi Public Community Members! I just switched from Virgin Mobile to Public and I noticed certain numbers I call which Virgin classified as "local calls" are now classified as "long-distance calls" by Public. Is this normal? Has anyone else had similar...

Tabbott36 by Great Neighbour / Super Voisin
  • 539 Views
  • 7 replies
  • 0 Bravos

Trying to change over credit cards

I switched to a new credit card and every time I try to enter the number and address I get a message at the top of the page that says my card supplier is the one denying this request, but I've spoken to them on the phone about this issue and they've ...

r_nickc by Great Neighbour / Super Voisin
  • 481 Views
  • 4 replies
  • 1 Bravos

Resolved! Email

I have set up an email incorrectly for my friends account. How can I correct it. I can’t get an email from that account to correct the email or password

Kimbo by Great Neighbour / Super Voisin
  • 338 Views
  • 2 replies
  • 0 Bravos

Resolved! Getting moderator help

Kids phones frozen. Looking for real life person to help. Unable to log in. 

Mom0f3 by Great Neighbour / Super Voisin
  • 713 Views
  • 11 replies
  • 0 Bravos

Resolved! Can't call toll free number - 6um1 error

Been trying to phone the toll free numbers for an airline that I need to contact, and keep getting the 6um1 number is not available on calling. I can phone long distance in Canada just fine and I even have international minutes for outgoing calls as ...

tbread43 by Great Neighbour / Super Voisin
  • 1497 Views
  • 10 replies
  • 0 Bravos

Bought add on to call Poland abs I cannot call

I pay 40 bucks a month for the 5 go data now I added an add on for international call my dad wanted to call Poland? Did the add on go to my data? Because it tells me I have 6 gb... I wanted international calling add on I paid for that and clicked on ...

Bobo1 by Great Neighbour / Super Voisin
  • 399 Views
  • 5 replies
  • 1 Bravos

deactivated?

I have money in my account. why has it been deactivated? 

Panther1 by Great Neighbour / Super Voisin
  • 442 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't see my data usage

How do I see data usage for my 250GB autopay bonus? When I am in my account, I can see data usage for my 2GB add-on, but I cannot see usage for my "+250GB bonus" that I get with autopay.

markywade by Great Neighbour / Super Voisin
  • 775 Views
  • 10 replies
  • 0 Bravos

Resolved! Plan for 7 year old

I’m considering putting a plan on my 7 year olds phone. Can I shut data off? 

Danielle5368 by Good Citizen / Bon Citoyen
  • 903 Views
  • 14 replies
  • 1 Bravos

Resolved! Plan renewal

Wondering what time of the day my plan renews 

Danielle5368 by Good Citizen / Bon Citoyen
  • 997 Views
  • 12 replies
  • 0 Bravos

Phone not working

When I try to check my account on the internet it’s saying my account is disable why 

Manthorne1979 by Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 0 Bravos

Resolved! Fast 3G speed today?

 Any idea why I'm getting these high speeds today in Surrey, BC on my 3G plan?

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Resolved! Data in plan does not show up

Hi guys,I was checking my usage of data and noticed that there is no data in my plan showing up there.  My plan should have include the 250Mb data and my billing cycle just started. I checked the data tracker on my phone and used only 50Mb so far. An...

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teddytiger by Great Neighbour / Super Voisin
  • 736 Views
  • 9 replies
  • 1 Bravos
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