Activation / reactivation

[SkinnyDave]

I am unable to activate/reactivate my account after I login as the system wants me to relogin but gives me a message that the userID and password do not match. sending a direct message does not work. and neither does the request for a service ticket. This has to be the worst  system I have ever used

[Phil_Adelphus]

Have you ever set up an Eversafe ID?  Sometimes Eversafe doesn't like the previous PM password in which case it may say the ID and password don't match,  in which case resetting the password may help.  Eversafe came in fairly recently so if you are a returning customer you may have missed setting it up. Perhaps a bit more detail as to what you are trying to do might help.

[hTideGnow]

HI @SkinnyDave 

are you trying to activate or resume service ?  If you want to activate, try again using app.  But if you have been already using app, try to uninstall and reinstall first

[Handy1]

@SkinnyDave  Please try this direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437