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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Resolved! charged my card 5 time how do i apply for a refund

when trying to get set up it never gave us a confirmation number that it charged are card so kept trying to get it set up it charged my card 5 time 40.25 how do i get a refund as it not crediting  me off my account it billed my card again for the mon...

Eileenbrown45 by Great Neighbour / Super Voisin
  • 456 Views
  • 6 replies
  • 1 Bravos

Resolved! Plan change

Hi All, My plan cycle just passed 7 days ago, now I feel the need to change the plan from $15 > $40/50. Will I be charged on pro-rated basis?

anshuldewan by Good Citizen / Bon Citoyen
  • 829 Views
  • 23 replies
  • 1 Bravos

Resolved! How can i reactivate my Public Mobile Phone Number and Account?

I registered an account 2 years ago, and I couldn't pay the number after the pay date for personal reasons. A couple of months ago, I tried to log into my account again, but it didn't work. After some research, I learned that it's because my account ...

Spring0404 by Great Neighbour / Super Voisin
  • 627 Views
  • 12 replies
  • 1 Bravos

cell reception

My wife uses Telus.  I am Public.  They both use the Telus network.  She receives better reception in rural areas then me.  Why?  Shouldn't they be the same?

BrentCassie by Great Neighbour / Super Voisin
  • 521 Views
  • 6 replies
  • 0 Bravos

Resolved! GPS tracker

I am looking into getting a GPS tracker watch for my son. It can take a SIM card. Will a public mobile SIM work with these?

Zyphrius by Good Citizen / Bon Citoyen
  • 856 Views
  • 11 replies
  • 0 Bravos

Resolved! Blackberry 9900

Will this phone work with PM

WAC by Great Neighbour / Super Voisin
  • 628 Views
  • 4 replies
  • 0 Bravos

Resolved! How to transfer existing number?

Moving from bell to PM.  In the sign up process when I enter my existing number it says: ‘Please enter a valid Canadian phone number’  My number is valid and a Canadian number.  What am I doing wrong?

CellarDust by Great Neighbour / Super Voisin
  • 509 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot pay my bills

Hey! I started the service last month and today I am due for the bill. I tried to input my debit card information and when I try to pay off the balance, I get an error message that the system cannot register my card information. I am definitely conta...

farhanrafid by Great Neighbour / Super Voisin
  • 1089 Views
  • 12 replies
  • 1 Bravos

Resolved! pre-authorization payment is not process and account suspended

Hello, I have two lines i'm paying on Public Mobile. I am paying with the same credit card. One payment top up without issues but this one always have issues topping up sometimes. Now it wouldn't even let me top up and my mom's number is suspended. I...

bchow by Good Citizen / Bon Citoyen
  • 435 Views
  • 4 replies
  • 0 Bravos

Activation Failed Halfway Through and Account Not Created

Hello, I tried to activate a sim card and transfer my number to a new public mobile line. I filled out all of the information for each step of the activation process, all the way until finally submitting it and then as a final box with checkbox anima...

tmacdou4 by Good Citizen / Bon Citoyen
  • 1029 Views
  • 11 replies
  • 1 Bravos

Resolved! Will rewards $$$ stay if I lower my plan?

Hi,  My wife and I we are currently on $40 / month plans.  I get $5 and my wife $7 monthly rewards discounts.   Hence we are paying $35+tax and $33+tax a month.   If we change our plans to $15 or $25 plans will we still get our current rewards discou...

amd7674 by Great Neighbour / Super Voisin
  • 874 Views
  • 17 replies
  • 1 Bravos

Resolved! Paying Before Due Date?

I am on AutoPay, but I have already used all of my data included in my plan. I want to renew my plan now to get back internet, how can I do it?

Re: "Plan expired" ???

This is the second month I received his notification- nothing wrong with my cc and it won’t let me manually add it. So frustrating when it worked the first two months

VLorraine65 by Good Citizen / Bon Citoyen
  • 797 Views
  • 18 replies
  • 0 Bravos

Resolved! Autopay Reward

When my account was charged this month I did not receive my Autopay Reward and I was wondering why? I did have an issue last month with the credit card (over zealous security locked the card) and had to change the card information. 

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HayHay2010 by Great Neighbour / Super Voisin
  • 581 Views
  • 5 replies
  • 1 Bravos

Resolved! Set up voicemail pin

Hi community,I'm helping a friend set up his voicemail but there is no prompt for making a pin #. He's been a customer for a while but he has never used or checked his voicemail. I held and pressed 1 but can't find a menu for the pin #?

carlaspapa by Town Hero / Héro de la Ville
  • 768 Views
  • 6 replies
  • 1 Bravos

Resolved! Self Serve E-Mail Address

Hi I'm new to the community.  I need to change my self serve e-mail address but not my password because when I try to sign up a account it said my phone has already been linked up with an e-mail address but I do not know what e-mail I signed up with....

Sharp by Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 0 Bravos

Activating account - SIM card problem

I'm trying to activate my a/c.  There is not enough space on your online form to include all the numbers of my SIM card.  It's one space too short.

Debs313 by Great Neighbour / Super Voisin
  • 384 Views
  • 6 replies
  • 0 Bravos

Cannot receive calls

Able to phone out but cannot receive calls. when someone calls in operator says "number cannot  be as dialed, please check number and dial again". Signal strength good, flight mode off, sim card installed correctly. Do you have a solution.?

kiki4 by Good Citizen / Bon Citoyen
  • 378 Views
  • 3 replies
  • 0 Bravos
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