Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had a ticket, working on a solution. Then another agent comes along on the weekend, gives me one day notice that they have closed my ticket! This ticket has been in the works for a long time, and the delivery was made which would have given them wh...
Does anyone know why on my account it doesn’t show how much data I have used? I have 20gb of data but still says 0.00 used
Hi, it’s been my experience that the odd time I need to buy a top-up of 200MB or a gig, I am able to do so over 3G despite having reached my cap, where the only website I can access is publicmobile.ca and its affiliate sites, to complete a top up pur...
I lost the SIM card. Can I buy a new SIM card and recover my old number
My account is nearly 2 years old and I have Loyalty Rewards. Do I have to opt-in for Public Points when changing plans? Thank you edited by computergeek541: miscategorized/unrelated to "community" website issues
Since last night the cellular data on my iPhone 8 has stopped working. I was on a $40 5gb plan and switched to a 1gb 25$ plan, which was successfully paid for last night. So far I have tried updating my phone to 15.7, changing my apn and even complet...
Hello, I need help setting up a phone number after inserting a sim card from public mobile
I would like to change My Account email address to a new email address. How do I go about doing that? Thanks.
I used to have a plan with 8g of data and i just noticed it had switched to 4.5g of data without any email or anything, was always wondering why i started running out so fast, tried submitting a ticket but it keeps giving me a login error so here i a...
I redeemed 200MB of Data using my points on August 4, 2022. I did not use much of the 200MB of extra data.According to the website, reward data will roll over to the next plan cycle.When I check Data usage on the My Account tab, it only says 250MB (t...
Hello I received a text that I've used 75% of my plan data but I've only 1 week into this current cycle. It's possible I had my wifi off too much, but it's odd. When I check the status on the public mobile site it references my old plan that I change...
Hello, I need to change the account name and email address. I am giving the account to my son and I don't need to pay for it anymore. Is there a way to do this as I could not find a way to do it online. Thank you.
We are trying to activate my line with what was out family's landline. It was working to make calls out. Cant receive class. Someone from Telus called us this morning to say we could not have this number. They did not leave a call back number. PLease...
I noticed that my payment date is getting earlier and earlier since quite a few months ago. Could you explain, please?
My plan was changed this morning. Now I have no service at all. Phone connected to PM network, but doesn't work. Anyone who tried to call me, had a message that my number is not working. Cant text or receive text. No internet at all. Only thing, I ca...
I just joined, and am on the $15 plan. Looking at my credit card I was charged $16.95, why is that. When I go on the Public Mobile payment history it still says I was charged only $15. I know maybe there is tax or what ever, but then it should show t...
Hello all, Both of my sons tries to register with PM but their credit cards are refused. My youngest son uses mine (which works with PM), but it doesn't work. What can I do?
I still do not have my old cell # transferred to PM. Have been activated, got a new (old Sim), proceeded to OK 'Yes;' the change of number, rebooted new cell and put in new PM SIM which I did, so far have waited 3 hours once done and have not heard ...
I've been trying to pay off my account so my number can be unsuspended and I'm having trouble logging in. I know my account email and the password but it asks for verification from an email i have no access to. ive been at this for a good day now and...
Unable to sign in to self serve (no longer have access to the email that the account was created under). 2FA tries to email.. and texting code / using PIN is not an option provided. Unable to make a payment (uncertain why, as the CC on file should be...
Hello, activated my account 5 days ago. works most of the time but while in the house with 4 bar signal strength my phone wont call out or receive calls. Tried the normal troubleshooting steps but no luck..anyone have a solution.
I have just changed my phone plan for this month. I have made my payment, and it WENT THROUGH. As well as on my account it says it is activated. But it is not working on my phone. I cannot text, call, or use my data. it took me almost a day to get ...
I have my credit card on file.....issued payment....twice bought voucher.....phone still will not connect to network
Where do I find questions asked by others in the community?
I realize I can go to my account - previous history It shows exact amount that I should pay for next bill. However when I look on my account history, I read the debits and credits but it does not show exactly what I paid on last bill - hst, etc. Is...
Any body knows how to deal with it becoming annoying at this point I need to pay and I can’t sign in because of maintenance thing please help
I upgraded my plan yesterday and as of this afternoon I have no incoming calls. If Telus network is used, the caller gets the message: the phone does not allow incoming calls, outside telus: please check your number. Have reset everything including ...
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