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Data Stopped Working

jojo861
Great Neighbour / Super Voisin

Since last night the cellular data on my iPhone 8 has stopped working. I was on a $40 5gb plan and switched to a 1gb 25$ plan, which was successfully paid for last night. So far I have tried updating my phone to 15.7, changing my apn and even completing a network reset. I'm still able to use my SMS and call functions. Any help would be greatly appreciated! Thanks

6 REPLIES 6

@hTideGnow- Everything here belongs to the company. To give credit is always nice but a modification makes it theirs.


@dust2dust wrote:

@hTideFnow- So you're quite new here. 


just this latest account is quite new

 

and how hard to write something of your own ? she needs to "modify" from the Best ?

@hTideFnow- So you're quite new here. Let alone saying the same thing well after somebody has already said it, but the customer chose a solution already (very quickly) before you posted. Not really necessary to say the same thing as the chosen solution.

hTideFnow
Great Citizen / Super Citoyen

@jojo861 

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response

dust2dust
Mayor / Maire

There's currently a trend of people losing service after changing their plan. But you seem to be getting some service. Are you sure texting isn't through imessage and on wifi? SMS would be standard cell. And may not work. But your calling, is that both in and out?

hTideGnow
Mayor / Maire

HI @jojo861  many people with plan change on renewal has problem since yesterday.  Please open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent


If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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