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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service

My plan expired I gave new credit card info for automatic payments to start …like they were before but my phone still shows no service ….my account shows paid …I’m not super literate with technology can you please help me fix this

Out of Canada but want to keep my number

I live in Canada and Public Mobile.I'm planning to go for a 4 month get away to Europe and I don't need any plan, any minutes, any data, because I'm gonna use my 2nd SIM card (European one), but I want to keep my Canadian number active and be able to...

Reactivate recently expired number

my number xxxx has recently elapsed. Is it still available. Can I get it back. I cannot log into my account as it says invalid. Edit by mimmo

Resolved! No Internet Available

I am not able to access mobile data for last few days. I did everything possible like restarting device, taking out and putting back the sim, checking data usage, checking airplane mode, setting APN etc. Just to let you know my device (android) worke...

Wanting to cancel but cant

I live in Europe, I came back to Canada to visit family and subscribed to public mobile for my time there. Thinking that I could cancel my plan upon arrival back in Europe I left without worries. I am now back in Europe and CANNOT make an account in ...

Plan issues

Hello. My daughters plan has 100 talk minutes and unlimited incoming calls and unlimited texts. And yet every month, although not using the 100 minutes according to her usage history, she gets a message saying she's used all her minutes and is blocke...

Recover deleted/lost texts

Is there a way to recover deleted/lost text messages from one inbound specific number? I cannot restore from iCloud so it can only be done by public mobile.

Resolved! Account Sign In Problem

The following message appears after I sign in to My Account: "Internal System Error". When is this going to be repaired? I need to update my credit card information.

Pin

Resolved! How do I get my 4 digit pin

Resolved! Phone stopped charging

Hey there I bought a very good condition iPhone XR in august… it no longer charges. am I Out of luck:( , or does this fall under the one year warranty? The automated helper chat just kept taking me in circles. I’ve tried 3 brand new cords so it’s def...

Resolved! I open two accounts, but been charged for 3 accounts

I opened two accounts on April 23, but I had been charged for three 28.25 on April 23. No idea how that comes. The transaction authorization number number as following:493765421129461230

Resolved! Enter puk call

Enter puk call

Resolved! not showing as a recurring bill payment for credit card company

My credit card company says I cant get receive proper cash back because public mobile is not showing as a recurring bill payment even though it is and its automatically charged every month how can this be fixed?

Resolved! Can I renew a plan with no data left with the same

Can I renew a plan with no data left with the same plan and use change now? I did that it acted ok but it still has not renewed and I would like to avoid spending the whole $140 now sitting in my account? Thanks

Who owns Public Mobile?

removed/terms of service

Resolved! Over payment

This company has no ethics. They keep charging for discontinued service.

Resolved! Is my billing cycle date when my data is renewed?

My billing cycle is the 3rd of the month does that mean my data and minutes replenish on the 3rd of the month as well?

Data not working

My data isn't working??

Resolved! SIM card Not working

My Sim Card doesn't work. I am using it on a different phone but this phone is unlocked and brand new. it says NO SIM CARD- Emergency only. What should I do?

Resolved! Account Disabled

Still have another week of my plan left... already paid.. can't use my phone or log in.. where do I get my account number if I can't log in to public mobile? Have tried incognito and deleting cookies and a whole bunch of other things to no avail.

simcard

my sim card could not use on my new phone

Resolved! Password not working

How do I reset password?

New SIM card

I'm trying to activate my new SIM card but my old card is locked and I cannot receive texts or phone calls.

Resolved! Iphone 13 pro compatible with Public Mobile

Is the Iphone 13 pro compatible with public mobile?

Payment

My payment is rejected and I am told I or my card cannot be verified I am about to cancel mr subscription to pmobile

Resolved! Can't log in to my account

I don't have access to my account. I've changing passwords and it still does not work. My phone line is currently not working because I need to update my billing info. But I can't do that since I do not have access.

Resolved! IMEI number

I tried to get my phone number transferred from Bell. I got a message saying I had entered the wrong ESN/MEID I understand that is the same as the IMEI. I don't know how to go back in and check that the number is correct. I got a text from Bell ask...

Poor Call Quality

Hello, My partner and I have had extremely poor call quality over the past several weeks. I just had a couple calls and could only hear every second word. Is there a problem in our area M4P3H8 that you are aware of? Thank you,Chris

Resolved! payment is not accepted

Either my identity or my card cannot be verified so payment is not accepted.

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