Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my provider is public mobile. how do i unlock my phone
Ok. SIM card finally showed up in the mail. I activated the SIM card through the activation site of public mobile. Everything went smooth with that. I put the SIM card in my phone and it isn't working. I can't call, text or use data. My phone is unlo...
Hi everyone, I'm new with Public Mobile and just wondering how/when the $1 refer a friend gets applied to your account. I can see $12 in my available funds at the top ($10 for referral bonus and $2 for autopay). How come the additional $1 for referr...
Cannot access the self service account with my email address...
I am attempting to activate my sim card and during the activation process I've noticed that it says " If you are planning on transferring your number from Koodo or PC Mobile, please first select a new number". Is there any way to keep my current num...
I recently received a sim card which I first attempted to activate this morning. Unfortunately I accidentally backed out of the second page after my information had already been entered and now my sim card is invalid and no longer able to be activat...
Hi I was charged for my SIM card twice. I want to know how I can get one of them refunded.
Hi all, By choosing AutoPay, I have $2 off of my monthly invoice if I understand correctly. So instead of paying $15 per month, I pay $13. The $2 reward was applied with no issue until May 2020 when I was charged $14.56 instead of $13 like the previo...
Hello,I set up an extended absence message on my voicemail a few weeks ago, and I can't figure out how to remove it and replace it with my general primary greeting. The system gives me the option to record "Greeting 1" but doesn't give me the option ...
I was overcharged this month, usually i pay 39.99 a month but this month (August) i was charged $79.99. I need to talk to a public mobile representative to solve this issue. Thanks.
Hi all,I am getting ready to move my line to PM along with another family member. I bought a SIM card online from PM store and it cost me $10 each, with free shipping. Today, as I was browsing around, I find out that the SIM cards are now $5 each! ...
I can't receive any phone calls. All calls go directly to voicemail
forget password
Just recieved my simcard from public mobile online throught post office, says simcard is invalid,trying to activate, doesnt work , 19 digits were carefully inserted and trippled checked,dont know whats going on, feeling a bit ripped off.lol
I changed my visa so my account was suspended. I cannot log in to public mobile because I forgot the password and security question answers so was logged out. I found a better plan somewhere else but want my number transferred but I can’t do so unles...
Hi there am using public mobile sim card from last one year it was really good experience with you guys but this time i have trouble to use my internet plan after rnewing my plan this month my cellular data not working as 4G internet anymore can you ...
Hey everyone, Was wondering does anybody know if there is a limit to the amount of add ons a person can have on their account, was thinking of switching to the $15 plan with unlimited incoming and 100 Minutes outgoing, and wanted to add a couple of ...
I’m trying to pay my bill and cannot get anyone to help me. I cannot use my second phone hence I’m using this phone to reach out to someone. I cannot receive or make any calls. If I don’t get someone to help immediately I will cancel all my servic...
Hey all, I have a weird problem. I am completely not receiving texts from (at least) one specific phone number. I can send to them and they receive it; they can phone me and I get the call. My phone is a Samsung Galaxy A5 (2017). Their phone is some ...
Is there any way to change your voicemail?
I am trying to activate my SIM card when I get to the part where I should be able to select a new phone number the site doesn't let me choose one. Has anyone else had this problem?
Hi Community, I have 2 questions here please: 1. Is it possible to port a phone line from CIK? I am not sure if it's still a land line as it's internet based... we have porter our land line from Telus over to them years ago and now wanting to switch...
I was at Shoppers Drug Mart in Vancouver, BC and had no signal to make a phone call. I live in central area of Vancouver. I had no reception issue in the area with my old carrier. I just recently switched to Public Mobile. In my house, I have only 3-...
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