Talking to Public Support person?

[DB41]

What's the phone number to Public?

[BKNS27]

@esjliv 

LoL nice catch! Thanks!

Edited 

[esjliv]

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@BKNS27 wrote:

@DB41 

PM is an online service but you can contact a CS_Agent by phone.

They can be reach through private messaging on this Community.

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Did you mean "you canNOT contact CS_Agent by phone" @BKNS27 ?

If so, you just repeated the other 4 posters.. 😜

[BKNS27]

@DB41 

PM is an online service but you can’t contact a CS_Agent by phone.

They can be reach through private messaging on this Community.

[Timer]

@DB41 

no support on phone call. just contact PM support team by private message CS_Agent

[RossN]

@DB41 Hi there is no phone number here all customer service is online if you need to reach them you can contact them here 

1. you can open a ticket through Simon here https://publicmobile.ca/l

2. alternatively you can private message them here                               

           check your community envelope for a reply

[softech]

@DB41 Sorry no phone number to call.  You have to open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

But may I know what the issue about?  sometimes the Community members have quick workarounds or can clarify things without the wait for PM Support to reply

[dust2dust · Accepted solution]

There isn't one that any of us know. All support is done by typing here in the community and to the support people via private message or opening a ticket.