09-01-2022 06:30 PM
09-01-2022 09:09 PM
09-01-2022 09:07 PM
09-01-2022 08:59 PM - edited 09-01-2022 09:08 PM
PM is an online service but you can’t contact a CS_Agent by phone.
They can be reach through private messaging on this Community.
09-01-2022 06:43 PM
09-01-2022 06:33 PM
@DB41 Hi there is no phone number here all customer service is online if you need to reach them you can contact them here
1. you can open a ticket through Simon here https://publicmobile.ca/l
2. alternatively you can private message them here
check your community envelope for a reply
09-01-2022 06:33 PM
@DB41 Sorry no phone number to call. You have to open ticket with PM Support
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
But may I know what the issue about? sometimes the Community members have quick workarounds or can clarify things without the wait for PM Support to reply
09-01-2022 06:32 PM
There isn't one that any of us know. All support is done by typing here in the community and to the support people via private message or opening a ticket.