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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refer a Friend Points

I referred a friend. She used the referral code when signing up however I am not getting any referral points>

Resolved! Redeemed an add-on with points. If I don't use it, does it still expire or something?

Hi Community,I'm a bit new here so point me out if this post has issues. So I accumulated enough points that I can purchase an additional 200MB of data add-on. My current plan offers 250MB which during the day is enough most of the time (since I work...

Switching from 3G Plan to 4G Plan

I just upgraded my plan from 3G Plan to 4G plan, the one with 15GB. Do I need to do something to change my network to 4G or will it do that automatically?Yesterday on the account page, it was still on 3G but then I opened my account on incognito and ...

I just paid my bill and it says my account is active but also says I have no minutes

Resolved! Logging into my account

When I try to log into my account I get a page expired notice every time. How can I get into my account?

Roaming

I purchased add on roaming. All paid for. Not working

Resolved! texting wont' work without WiFi

Both my kids are on iPhones and can't seem to be able to text me, send pictures, etc when they arent' within WiFi, without using up theire data (which they have VERY little of). This is not what we signed up for. Can someone help us figure this out...

Resolved! Add on data

My account clearly shows that I have 2Gb of added on data that I bought, but when I’ve used up my plan data for the month, it doesn’t roll over to the added on data. What do I need to do to activate that added on data?

Re: refund and renewal

I need a refund of $70 back… for the $20 ad on plan and I also accidentally charged my card twice for $56 twice for my current plan. I also need for my plan to be renewed before the due date. I am unable to do it from my account.

account closure

Hi, I transferred my plan to other company and how can I confirm if my account has been closed and the pre authorized payment has been quitted in your system.Thank you.

Have set up new sim card but cannot use phone

Last payment pre-authorized Nov 11. Next payment due Dec 11th. How long does it take for cell phone to rectivate? Current status is active for account.

Resolved! Porting to Public Mobile from Zoomer Wireless

Good Morning, I ported my 2 lines to Public Mobile yesterday. Just wondering if I need to contact Zoomer Wireless for final billing or they will sort it out.

RE: Holiday free 2Gb + 500 LD mins add on.

My dad uses a PM plan, which is managed by me. He is out of the country for 2 months and may not be able to receive the text for Free add on nor will be able to send a YES reply to get this add on. Can you please help me manually add this add on to ...

Purchased wrong add on

I thought I was purchasing a US Roaming add on, but it turned out it wasn't US Roaming. Is there a way to get a refund?

Daughters phone not working for text or call

My account when I sign in says active. when I talk to an “agent” it’s telling me her account was deactivated and I need a new SIM card? I never deactivated her account so why is this an issue?

Data Usage shows 100% but it's not correct

hi, the website is showing my data usage as 100%, but I don't think that information is correct. I have downloaded the usage history and from the beginning of the current cycle (November 11) I have consumed roughly 788.52MB, definitely not 1GB. I can...

User name and password

Hello my user name and password isn't working

Port request still not completed

i tried to port my number to another provider but Public mobile is still holding my number. how can i get my number released from Public mobile to another service provider

Wondering can I keep my account

I have a new phone with a different carrier. But I want transfer my phone number to the new carrier. But I want to keep my public mobile plan and put a new phone on the plan and transfer my wife phone number over. Is this possible to do?

Port number

I port my number to public mobile and yet I still get calls and sms on my old carrier SIM card. Need to be fixed cuz I can’t keep changing phones

Resolved! US Roaming working in Ka’anapali Maui Hawaii?

Hello, any recent experience using the US Roaming package on Maui, Kaanapali area?thanks

Resolved! I need to freeze my account

I will be out of the country for few months I need to freeze my account to keep my sim card and number but it seems to be impossible to speak with anyone and there is no such option online. just the stupid boot that keeps saying the same in a loop.

I want to close my account and get a refund

Hello, I am not satisfied with Public mobile service and I no longer want to use it in December.However, I was charged a monthly payment on 30th November. Therefore I would like you to send a refund for the last monthly payment to my credit card and ...

Error in Cyber Monday Promo Cycle?

Hello everybody,wondering if anybody has an issue with their promo cycle?Yesterday everything was showing correctly, but when I logged in today it shows a Promo Cycle: 2/15My understanding is that it should only be 1 cycle so far. Has anybody had thi...

Payment

My account was suspended. I uploaded the funds via credit card this morning; and paid my due balance and my account is still suspended ! What is going on !

Changed carrier public mobile still charge

I have changed carrier and was still billed by Public Mobile. I need to get a refund

Resolved! Do free International Minutes Stack?

I currently still have a full free 500 minutes of international calling addon from some free gift PM gave me a while ago. If PM does give us more international minutes during the Christmas holidays, does this stack on top of my currently existing add...

More is Merrier (2022) is back

https://www.publicmobile.ca/en/on/holidayMore is Merrier with Public Mobile Connect more with 2GB of free dataThe holidays are a time to make and share memories. That's why we're offering 2GB of free data for all Public Mobile customers. Chat more wi...

Network not registered- error

I am getting network not registered error, how can I resolve it?

Resolved! Holiday Rewards Coming Today?

Are we going to receive free international minutes today? Traditionally, it is announcement on 1st December