Community

Here's what PM needs to do to make the Plans More on equal footing

As PM's current plans are in errors, What's your take on these to start? Add-On Data w. 30 Day and 90 Day and Unlimited250MB:  $4/ 30 Day/ $7/ 90 Day/ $10/ Unlimited 750MB:  $12/ 30 Day/ $16/ 90 Day/ $20/ Unlimited 1GB:  $17/ 30 Day/ $19/ 90 Day/ $25...

Payment Update

Have to update new credit card but the website won't accept it. Tried different browsers, different devices (phone, laptop, etc), clearing all my cache and cookies. Always get the same "Oops! Something went wrong try again later"-type error message. ...

Activation problem

Entered SIM card, paid, chose a number. Now Eversafe says I have an account and sends the Verification code to the new number but I dont receive it! 

Having troubles installing eSIM

Hi Public Mobile - I'm setting this up and missed the install eSIM to my phone. I am trying to set it up but can't retrieve the download of the eSIM or a QR code to get it onto my phone. @CS_AgentCould you please let me know what I need to do. Thanks...

Just transferred my number and I can’t receive calls! Help!

I just transferred my number from fido to PM. I had some problems to activate the eSIM. Now it looks like everything is working, but when someone calls me, it doesn’t ring and goes directly to voice mail! Besides that, I can’t get a ticket, because t...

@CS_Agent in our Community

My payment is not processing. It's an issue on your websites end not with my bank or the card I'm trying to register. When I use the chat bot to try and connect to someone to process my payment it sends me to a page with a 404 error.How do I get in c...

Phone number

Hi there, How do I change my phone number with this new system? Thanks

Change credit card *611

Is it possible to change credit card through 611? Having trouble accessing my account.

@CS_Agent I just signed up with a plan but can't log in

Hello,I recently signed up to a 4g plan but when I tried to log in it tells me it needs to authenticate my number. But I never had a number to start so I need to change it to my public mobile phone number. Please help.  

I cannot make a call. It keeps saying "7b1 your phone is not activated on the network"

For background I've had my publicmobile account for 15 days I think. I'm able to receive calls but cannot check my voicemail or make an outbound call. I lost my CS_agent ticket due to this website changes and now I can't even file a new ticket.

Anonymous users - Good to be anonymous this time

hi allsee some Anonymous users nowBut unlike before,  this is indeed good.  Many users would like to become Anonymous.   It means they finally got their old names back!!!Good work Agent  

I cannot use my phone as I am told I have used all my data and calls

Telephone payment

Hi:  Is Fongo Inc under Public Mobile?

I lost my phone and need to change the SIM card

Hello,I lost my phone (with SIM), that was working. Now I got a Public Mobile SIM from Telus shop (that I was told that they cannot swap, I have to do it myself). When I try to do it myself, selfserve keeps sending OTP on my old SIM that I donot have...

@CS_Agent in our Community

I upgraded my plan a week ago—two weeks early for my old plan—up to a $65/month plan w/30GB data @ 4G speed, but seems within a mere few days of that “upgrade”, there’s been a new option available? One for the EXACT same price that I’m now paying, bu...

Canceling the add- on

I purchased the unlimited US talk and text for 15 days by a mistake. Can you cancel the purchase? I won't use it because I don't need it.

Ported my number via esim, however it's stuck on "Activating" - Resolved

Hi, I've ported over from rogers on my iPhone 11, received the text from Rogers to start the transfer, replied Yes, however now  the esim is stuck on "activating...". How do i resolve this problem?EDIT: Update, the situation resolved itself after tim...

SIM card MIA

I never received my SIM card. It was ordered and paid for online May 7th. It has been well over the 5-10 business days. I want to know how to cancel the SIM and get a refund. 

New Nickname?

Hey! I was able to sign into Community with the right email and password, but it's forced me to pick a new nickname and I can't access any of my old notifications or anything.Did I miss something?Thanks!!!

New EverSave will not save sign in email or password in Firefox or Chrome

I must sign in to PM each time with my email and password.  My browsers do not save my sign-in to open the account. There was/is no "Trust This Site" option anywhere.  It is quite a terrifying change!