Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi I want to refer one of my friends with my code but when I login I cannot find my code. Can you tell me step by step where to look for the friend referral code? Thanks
I paid on Aug 27 for Aug 26-Sep 26. Then I changed to another higher charge plan and paid on Sep 12 for Sep 12-Oct 11.I am supposed to get a credit of about $11 for Sep 12-Sep 26. But I could not find the credit in my account.Am I not supposed to get...
I have an S20 FE 5G Canadian model and cannot use 5g as it doesn't even show up as an option when I put in my sim. All it shows is up to LTE. As far as I know my phone should work just fine with public mobile. Any ideas?
Hello i buy esim on November 10 and not able to connect to network I tried the bar code in the email you guys send to activate esim but still not working so i need refund and i will get new physical sim @CS_Agent
Hi, my eSIM installation failed. There was some sort of error. Upon checking they sent me a QR code via email but when I scan it it says Unable to activate sim. Try again later or contact network. someone help me please, send me a new eSIM that works
Hi there, I am having difficulty loading my PIN, I have been with Public for about 5 years and never any problems.. II am not technical. Any suggestions??
Hello,I am wondering if I could still use my current sim card provided by Virgin which have no service more because I change to using an esim. Now I want to active a new line should I use that one to save $10 for other provider as in Mobile public.. ...
Currently I am on $25 month plan but with bonuses, I pay $19 and want to switch to Black Friday sale $34 month.Will I retain my loyalty years and referral bonuses ($6) as well as screamed unused 5 gig data and 1000 international minutes??
I just switched over to PM from Fido yesterday. Set up of eSIM went fine. Received 2FA SMS. Able to receive SMS from people within Telus network, but cannot receive SMS or phone calls from people outside of Telus network (cannot receive SMS or calls ...
We joined a US/Can $60 month for 3 months prepaid plan to get extra minutes & data while traveling the US (upgraded a week ago). Summary says we used a bunch of data but internet rarley worked. Would like to go back to previous $15 phone plan & get c...
I have ordered a sim card last Monday and it has been 6 business days, while when I order the system tells me I may get it in 2 business days. How can I follow up on this to see if it is not mailed out yet or lost?
I have switched to 90-day plan last month. I just log in to my account and notice that the monthly discount on autopay that I used to have monthly is not happening for Nov (while I still have the loyalty and refer-a-friend discount in Nov even though...
Sorry if this has been asked before, but I was looking to transfer from a 90 day plan to a 30 day plan, do my loyalty savings transfer to my new plan if I transfer? I have been with my plan for a while now and wouldn't like to lose those discounts. T...
Hello I recently joined your service and I cant fully login. When I try I get prompted to enter a code that is sent to my number. I've waited a couple minutes before clicking resend and again it has not appeared in my messages. How can I resolve this...
I wanted to switch to this plan but for some reason it doesn't appear to me. Two of my siblings have it but for some reason, I can't see it. Isn't it available for everyone for the Black Friday deals?
https://subscribe.publicmobile.ca/en/qc/activation/plans/50GB-5Gspeed8What the catch? Are they really selling a 90 days 50 gig bucket of data for effectively 13$ a month?
My partner is currently locked out of her account while we are travelling abroad. She is unable to auto-pay her bill due to credit card fraud and unable to change payment because she can't login to her account. Login requires a confirmation code sent...
Hi,I submitted a ticket with Public Mobile. They asked me some questions about preventing theft.When I replied, it kept showing me the error "Correct the highlighted errors and try again. Your post has been changed because an invalid HTML was found i...
I along with three family members just subscribed to public mobile last night. After a rough go my drove is finally working however my mothers is not. She has no service, has received no emails, the non existent customer service doesn’t help and I’ve...
Hello,Would there be any phone call # to reach Public Mobile, I have not received my sim card, this is for my dad's account. When I try to open a ticket, I have a error message. When I select Sim card in the options when chating with chatbox and se...
Hi, I made a post a couple of weeks again about not being able to see any 4G plans to switch to from either of my devices, in multiple browsers, from the app, incognito mode. It only showed 3G plans.Customer support reached out, said they couldn’t sw...
