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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New SIM card

Hi guys so I have a new phone and my old Sim card won’t work in it it was a little damaged so I’m gonna go buy one at Walmart right now what do I have to do after I buy it

Resolved! Payment Suspended

Why has my account been suspended?

Area code for Ottawa?

Trying to help a friend move over from Bell. They don't care about keeping their number, which makes it a bit easier (they're on prepaid so with no porting they can let it die on Bell then activate with PM). That said, I assume there's no chance PM w...

Changed plan

Hello, i changed my plan before the renewal date. Thr payment was deducted according to new plan, but it is not updated on my account. The account shows the old plan and usage.can anyone please guide me about this..?thank you

Resolved! Do data accumulate from this month to next month if I don't use them up this month?

I currently have the $25/mo plan and a promotional 2G/mo bonus. I wonder will the data from the two sources be transferred to next month if I have leftover data?

Payment problem

Hi I make my bill from my bank account bank of montreal but it not active

Resolved! Streaming discovery plus and Netflix

Hi I have an 4G Plan I noticed a lot of buffering I used to be on a 3G plan years ago with no buffering. I’m not sure what’s going on this happened on discovery plus and Netflix yesterday on my Apple Music and everything else loads very fast. I need ...

Resolved! How to use the $10 RAF credit with autopay

So I just joined PM and received the $10 RAF credit in my account recently. I wonder for my next payment, how will the $10 credit be used? I'm on a $25/month plan. Do I need to click the "add fund to my account" button to pay for an additional $15 cr...

Resolved! Getting text message for identity verification by automated systems

I see that frequently text messages are not received on my phone . These are text messages dispatched by automated systems like the Online Banking systems (TD , RBC , CIBC , BMO , Scotia etc) , when you log into your online banking a one time securi...

AutoPay with Costco CIBC MasterCard

Why is my autopay with my Costco CIBC MasterCard not working? The card itself works but my autopay is denying it. I switched to a different MasterCard. My can’t I use my CIBC one and why wasn’t I notified before, if you aren’t allowing Mastercards wi...

Issue accessing account: Verification code sent 3 times not working

I sign in with the right username and password. The website ask me to send verification code on my email. I received it and entered the code on the website. But after that, it still asks me that I am being sent a verification code again. I did that 3...

Resolved! Canceling Plan

I have a new phone provider. I want to login to cancel auto-pay, but it says my account /page has expired.A payment came out after we put the new Sim card in.I do not want to continue tp pay for a service I am not using

Plan change

I have requested to change to $55 20G plan after this billing cycle, but you guys cancel that plan. Can. I still get it? Since I made a request before you guys cancel it.

Resolved! Porting an old number but old SIM just stopped working can I still do it?

I just topped up my BELL balance with a 15$ minimum and restarted my old phone and was going to port over to public mobile with the new PUBLIC SIM that I had grabbed while in town last time and it just said SIM not detected. I noticed on the activa...

Cannot send text, except to iPhones and public mobile accounts

Resolved! Account number

I am looking for my account number but I can't find it!It is not in the top right corner!

Resolved! problem with service

I did a provider change about 2 weeks ago and transferred my phone number however,, I cann call out but I can not receive calls...please help. Thank you

Resolved! buying additional data as needed and carrying it over from month to month

Hi, is there a way to buy extra data ad-hoc and carry it over from month to month in Canada?For example if I want to buy 5Gb of data today and use it as an overflow protection when I run out of my monthly data. Thanks

Resolved! U.s. roaming

U s. Roaming. I bought $15 add on yesterday today shows only 1 day remaining so I bought another 10 day add on for U.S. roaming. Now my account shows 2 instances of 1 day left of u.s. roaming. Can you straighten this out since I now paid $30

Activating Sim Card

Tried activing Sim Card but error 821 came up. Accidently closed tab and tried re-activitng but now saying phone for transfer does not exist in Canada. Please help.

Activation Incomplete

Every time I turn on my phone the following pops up: "Registering the device with the network". After a minute or so I get "Activation incomplete. Internal error (407)." The phone works fine around Toronto, but I have been out of town and it does...

Page expired

I am unable to login to my account. Once I choose my account page I get that page expired

Resolved! Change email

Hello, Can someone help me change the email address associated with my account?Thanks.

4G promotion rate for current users

I would like to suggest PM come up with promotional rates for current users to switch from 3G to 4G.

"Account blocked"

Hello teamSorry but I'm really fed up. My monthly renewal is by direct credit and for at least the second month in a row, I have a message saying that the account is blocked for non-payment. This time, I got the message at 6:22 a.m. when I logged on,...

Suggestions on what I should do with my plan when I go away.

Resolved! Where to get Promo code and friend code?

Where to get Promo code and friend code?

number with virgin plus can activating

where to check 9059977xxx

Resolved! Help

I need to find out my public mobile account number but I forgot the initial email I had used. Every time I try to log in it says that I can’t. Is there a way I can find out my account number through a prompt or something

Resolved! activation

My wife & I set up public mobile accounts yesterday from a joint telus account - her set up proceeded ok, however I am getting a message of "unregistered SIM" the phone is a Samsung A5

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