Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

5G plan but no 5G service

I have a Samsung s20 fe 5G compatible phone but no 5G service very disappointed how to I fix this I have the 60$ 5G plan

Resolved! Over payment

HiWhile i was creating my account, at the payment step i kept getting error message telling me that i need to try again, then i found out that every time i got error message asking me to try again my credit card was getting charged, so i got charged ...

Resolved! Esim Reinstall

I'm looking to re-install my Esim card. I deleted when I was persuaded to go back to my old provider. They've really messed up and I've changed my mind again but when I reactivated my subscription there was no option to download the Esim again.

Cancel service

How do I cancel service, I can’t access my account because eversafe sends a code that was never attached to a phone. Also I was sent a e sim that won’t activate on my phone. I want nothing to do with public mobile

international sim

I have to go to Thailand for over a year, can I still use this phone number from Thailand? How?I leave on oct.25, 2023 Thank youJan

@Sim- me lock

Hi I have a cloud mobile plone and my boyfriend got it from his friend so I can't use it cause it ask for the SIM pin and I don't know it. I even active my new SIM card for this phone even gave the carrier the IEMI number about the plone so I can't u...

Trying to get an agent to Help

Hi My data isn't working but my phone line is. When I go out I can make and receive calls but I can't use the internet. I've been trying to message an agent to get help but it doesn't seem to be working. Can someone message me please?Thanks

Resolved! Temp Number Comes Up

Hey I switched to Public along with my parents at the start of the month. My number and my dad's number ported over fine. There were some issues with my mum's which had been fixed mostly. Whenever she texts me her temp number comes up but when I send...

3-month discounts never applied

Is anyone else having issues with the 3-month subscription discount never being applied to their account? I signed up in July which was a complete nightmare. I figured the mess out myself and then spent a ridiculous amount of time trying to be cred...

Resolved! Carrier rejecting iPhone (14 pro)

I have an iPhone 14 Pro which was working fine for the last couple months until this am when "SOS" appeared in the top where the network bars normally would be. I have reset the network setting, updated the software to iOS 17.0.3, taken the sim card...

SIM

Paid and ordered for a new simhas been 20 days hasn’t shown upcant reach customer support can’t submit a ticketcant privately message the CS agenti want this sorted or my money back!@CS_Agent

problem updating a new debit card to my account

hellotrying several time to update my account with a new debit card ..but cant.

Resolved! Can’t even set up my sim

This public mobile stuff . I’ve gotten my new sim just the other day, went to set it up and it didn’t work. I’m trying to transfer my number from my last phone plan but I haven’t received a text to authorize it and nothing has happened set up wise. A...

Data did not reset on billing

Hi,I used my data allotment for September, but it has still not reset for October. I logged in today to see it marked as 1gb used. But I haven't been able to use any this month whatsoever. Any help?

Refund

Hi, I purchased a subscription and requested an E SIM unfortunately my phone is too old and incompatible so I’m trying to contact someone to request a refund. I purchased this yesterday.

Resolved! Payment History

Hello, I'm trying to view my payment history but it is not loading. Is anyone having the same issue?

Promotion 5G 60GB CAN-US plan for $50/month on a 90-day subscription

Hi I want to take advantage of a current promotion as mentioned in the subject line, but there is no option to select this when I "change subscription". The promotion expires Oct 23. Can someone help me? Thank you.

Telephone Service in the U.S.

Has anybody had problems using your phone in FloridaI have the U.S./Canada Plan and the only reason I got it was to be able to use my phone in the states.Every feature works but the ability to make telephone callsPublic Mobile told me they cannot gua...

Total Chaos

i just paid for a subscription and I am still not activated. I have a different number than when I last had service in August this year. I have a new Sim card yet not activated because I am unable to get things to work. my paid subscription is not l...

35$ credit

Hi guys, I have unused credits of 35$ in my account I was told by the service agent that transfer to another public mobile would be possible. Please let me know if any of you guys would be interested and we can work out out the payment by interac. Ps...

Over charged

I have been over charged quite a few times now , its always by 1 dollar, why is this happening , thanks

voice mail

Hi, can I set op voice mail on my phone and if so how do I go about setting it up?

Calls dropped

How do i fix this?

Resolved! Add Ons

Can I get reimbursed for an Add on as I put the wrong one on the phone while in the USA.

My service is suspended, can you activate, please. I pay my plan yesterday.

Porting number

I AM EXTREMELY ANGRY AND FED UP WITH THIS SERVICE. MY NUMBER IS STILL SHOWING UP LISA LORD!!! IT IS STILL COMING UP AS THE WRONG NUMBER. I AM TRYING TO RUN A BUSINESS AND IT IS NOT WORKING WELL. I HAVE NO SERVICE COVERAGE IN MY AREA OR WIFI CALLING ...

Resolved! @CS_Agent - 90 day subscription put on hold 1 hour after payment

@CS_AgentI’m a new customer having just purchased a 90 day subscription. 60 minutes later cell data stopped working. I access the account and my “services are on hold”.I have received the confirmation email from Public Mobile that I have been charged...

Resolved! US Roaming not working

@CS_Agent I am in the US and have purchased us roaming data, talk, and text. Data and text are working, but calling is not. I have not been able to request support through the ticket system (it isn't working). I was told by the chat bot to post th...

Resolved! esim transfer to another phone

It is SOOOOO hard to communicate with Publicmobile!!!!! I am trying to submit a ticket, asking to transfer my esim to my new cell phone. My old phone still works, but the color has turned green. I have a new compatible phone, and wish to move the esi...

i can't log into my other public mobile account after moving to this TELUS eversafe thing

I had an account for my dad using my gmail and my mom using the same gmail without a period (that way I get the emails from public mobile to the same gmail account). It was working before eversafe but now it looks like I can't log in anymore and it w...

Community

Forum Posts