Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! SIM Network unlock PIN

Just signed up with public mobile but I get this message "SIM Network unlock PIN" on Samsung galaxy A8 2017. I belive it was unlocked phone but got locked as soon as I inserted Freedom SIM first time. It worked fine on freedom for few day and now swi...

dost by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! Did I lose $28 in few minutes ?

So I signed up at London drugs for $25 plan after the salesperson convinced me to get that plan. After I got home I changed my mind and the plan to $20 plan and it told me that I need to pay first so I did. Now I see two charges on my credit card $28...

dost by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! $8 USA/CAN LD Addon Rollover + Ability to call without renewal?

I currently have the $10 per 30 days plan (50 mins Canada-wide, 50 intl texts). I want to add the $8 200-min USA/CAN long distance addon to my plan. If I understand correctly, whatever unused minutes will roll over to the next month. If I were to pur...

drshiffles08 by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Resolved! Going to USA

My daughter is taking off to New York City shortly after Christmas. Can I add to her phone somehow so we can still communicate with her while she’s down there ? It’s her first time being away from home/us and we (more so me, her dad) needs to make su...

Andy1613 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos


can anyone tell me what badges are and what they do for me?

Resolved! AutoPay $2 reward

Hello guys! I just want to ask should I remove autopay just for this month cause I have a free month when I registered. And If I remove autopay, will the $2 reward will still remain? TIA

Wilmarryme by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Balance at 0 and cant get a new plan

hi all, my credit card accidentally expired so my plan was not paid for. i log in today when i realized (one day late) and try to pay for my plan to continue it into the next month. when i go to pay bill it says the balance needed is $0. i went to in...

pkot by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Ported Out

Hi there, I ported out my phone number to another provider but in doing so I was planning on keeping the account with public mobile with a different phone number as I had a credit on the account. How do I go about reactivating with a different phone ...

Jodisimp by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

No signal

Hello, I have not had a signal since Tuesday. The weather is clear, and I have no issues with the wifi, but have no signal at all for calls. This is getting annoying. It works fine elsewhere, but at home I have nothing. It kind of negates the purpose...

canuckamuk by Good Citizen / Bon Citoyen
  • 28 replies
  • 0 Bravos


I live in Ontario and I am traveling to the USA are there charges for using Google Maps for direction my plan currently is only for Ontario?

eblicharski by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

US add on $15 talk and txt not working

Hi..I bought the add on for my son who is is the US is charged to my credit card but he says he gets a message that he isn't on the American plan when he tries to call or txt..pls advise..he is on At&t service..

Gino by Good Citizen / Bon Citoyen
  • 30 replies
  • 0 Bravos

Plan deactivated

I still have $32 in my account, won't able to reactivate my plan. Pls. Help

Sonara by Good Citizen / Bon Citoyen
  • 24 replies
  • 0 Bravos

Resolved! Call / message rate for $10 plan

Hi, Does anybody know the call/message rate after 50 mins on the $10 plan? Or I can't call/message at all? Another question is, If I buy an Intl Long Distance Add-on, after 50 mins, can I used that minutes for all incoming/outgoing call? Is the Intl ...

ThomasY by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Problem with incoming calls...

Hello, This is not my issue, it is a friend's issue. When they are called the first time sometimes the caller is sent straight to voicemail and you have to call again to get a dial tone / a possible answer from them. I just called them twice a few mi...

Barryere by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Transferring my number to public mobile

I was with chatr. My number is still active with them. I put in the info for the number switch and it seems that something went wrong, because I am getting no incoming calls, but I can make outgoing calls. I got a text message that says to go to publ...

krisjointz by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Bonus $25

Until January 1 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile online activation only buy sim from Walmart. Activate online

Gwarraich by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

So frustrated!

I have had nothing but trouble since starting with public Mobile! I have spent way too much money trying get my plan to work. I’ve tried changing my plan twice and it doesn’t work so I have had to resort to doing add ons which are so expensive. Any a...

Lindsaydawn by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Do I keep my Refer a Friend rewards if I change my play?

Good Evening,I am currently on the 4.5G for $40, with Refer-a-Friend rewards and Autopay reward.I would like to change my plan to the 500 MB bonus data for Autopay promotion.Will I lose the Refer-a-Friend rewards when I make the change?

gw by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Phone has stopped connecting to 3g

My phone has stopped connecting to data after a couple of months. Have lots of data, a 3G plan. The radio symbol shows signal but no 3g. I have checked the APN, nothing has changed.

jjjjjj by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! SIM Invalid After Failed Activation

Pinging @CS_Agent as instructed in other posts I've just attempted to sign up with a brand new SIM but at the very end I received a "generic error" page. I WAS charged on my credit card for the plan sign up. Upon attempting to redo the process it now...

leaping_lemur by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Unlocking phone for travel SIM

Hi @CS_Agent my sister and I need to unlock our phones from PM to use our travel SIM cards (didnt know that the phones we purchased auto-locked to the first carrier it uses). Could you help us with that ASAP?

dblin94 by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Resolved! Plan "Hold"

@Moderator_TeamSo my understanding is I take the autopay off my account and then before 90 days have passed (since I take autopay off or since the end of the month that is already paid?) reactivate on another plan. I will be in asia for 5 months esse...

Musiclover18 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Unable to reactivate service

My account was suspended because I did not use it since I was out of the country for 2 months. I added $40 to my account via a voucher, however I am still unable to reactivate my service. I have tried on multiple browsers and clearing my...

vanbakelc by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos