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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12319 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23328 Views
  • 183 replies
  • 25 Bravos

Resolved! Data sucked dry

On December 13th, at 2:46 am was was awakened by a text message on my phone, notifying me that I had used 75% of my data, since renewal of my plan on Dec 4th. I thought that was strange, but went back to sleep, only to be re-awakened at 3:50 am to a ...

North711 by • Good Citizen / Bon Citoyen
  • 1114 Views
  • 32 replies
  • 0 Bravos

Phone is activated but nothing works

I just activated my phone on the 50$ 10gb plan and I'm sending texts but no one gets them. I tried calling and it also tells me that cellular network is not available for voice calls. Does anyone know what's wrong or how to fix this issue?

Gflay187 by • Great Neighbour / Super Voisin
  • 554 Views
  • 9 replies
  • 0 Bravos

Resolved! Roaming to Public Mobile Partners

I will be travelling thru the states.  If I add the proper add-on, how do I ensure that my phone will only connect to public mobile partners AT&T and T Mobile?  Thanks

jk0373 by • Great Neighbour / Super Voisin
  • 646 Views
  • 8 replies
  • 0 Bravos

Resolved! Roaming

I purchased us Roaming but my phone not working 

nitzdut82 by • Good Citizen / Bon Citoyen
  • 990 Views
  • 14 replies
  • 0 Bravos

Resolved! Cannot send text messages without WIFI

Hi I just switched my account from Telus business to Public Mobile and I am not able to send text messages without wifi. I sent text messages when we were out to my partner and he didn't receive them until we were home back on our wifi. Also, I have ...

kparkerhall by • Great Neighbour / Super Voisin
  • 810 Views
  • 10 replies
  • 0 Bravos

Resolved! Holiday Refer-a-Friend Reward

Hello!For the holiday refer-a-friend reward of $30, if my friend stays with PublicMobile for longer than 6 months, do I still get the usual $1/month off after that? Thanks!

smarie17 by • Great Neighbour / Super Voisin
  • 776 Views
  • 8 replies
  • 1 Bravos

Resolved! "No Service" after transfer of number

I transferred my number from Koodo Mobile to Public Mobile and when I put my PUBLIC MOBILE  SIM card in it still says NO Service.  I called the Porting Centre, they say the number transfer was successful and it looks like the issue is account related...

yilinglin by • Great Neighbour / Super Voisin
  • 633 Views
  • 7 replies
  • 0 Bravos

posts

posted some items.   want to continue with my subjects.   how does this site open my past posts for me to refer to them  

PublicGoat by • Good Citizen / Bon Citoyen
  • 263 Views
  • 4 replies
  • 0 Bravos

Usage history shows a call I did not make

My usage history report shows that I made an outgoing call on 12/13/2021 @ 10:09 for 8 minutes. At 12/13/2021 @ 09:09 I did MISS a call but it was from a different phone # than was listed as an outgoing call. I was not charged for this call so not co...

jryplanski by • Great Neighbour / Super Voisin
  • 345 Views
  • 4 replies
  • 0 Bravos

Resolved! Help! Porting failed, can't contact PM

Opened my new PM account this morning, specified porting an existing number from Speakout, entered all the required information, waited for a text from Speakout to approve the port-out.5 hours later I get a text from PM saying "We're having trouble t...

IanM1 by • Good Citizen / Bon Citoyen
  • 728 Views
  • 11 replies
  • 0 Bravos

Resolved! Account

I hav a account but they hav the wrong email address n now I need to change credit card number cause mine was stolen so how do I get to my account

Sherry7 by • Great Neighbour / Super Voisin
  • 409 Views
  • 4 replies
  • 0 Bravos

Resolved! how much do I save if I pause my plan for 1+ month?

how much do I save if I pause my plan for 1+ months?for example, I am going overseas trip and taking a vacation for 1+ months. I decided to pause my plan, how much can I save? how does it work?

chch518 by • Great Citizen / Super Citoyen
  • 445 Views
  • 5 replies
  • 1 Bravos

Resolved! Have CSA apply rewards manually after resumption of account

Hi all, Just a quick question here for all you astute community members. Recently I suspended one of the accounts I look after due to that person being out of the country for about 2 months.  I suspended the account via lost/stolen about 2-3 days bef...

whyveeare by • Model Citizen / Citoyen Modèle
  • 787 Views
  • 18 replies
  • 1 Bravos

Resolved! Community Rewards

Hi all, Is there anyway to see where you currently rank in community awards or is it only at the end of the month if you get a reward? Thanks 

Bfdarby by • Great Neighbour / Super Voisin
  • 770 Views
  • 13 replies
  • 0 Bravos

Resolved! issue with phone

i bought a phone through public mobile in october and its no longer working, i know its a 1 year warranty so what is my next step?

Resolved! Personal phone number in TAG

The 'more the merrier' thread by @J_PM has a tag with a phone number. Is this deliberate or it needs to be replaced with xxx-xxx-xxxx?  

pkaraa by • Deputy Mayor / Adjoint au Maire
  • 2734 Views
  • 49 replies
  • 0 Bravos

Resolved! Puk code

I carrier locked my phone and cant use it because I don’t know the Puk!

Rod1979 by • Great Neighbour / Super Voisin
  • 364 Views
  • 4 replies
  • 0 Bravos

Re: SIM Card Replacement

Hi. I lost my public sim card while trip to India. I don’t have self serve account as well. How can i get the same cell phone number back? I don’t see anywhere a public store to help me out with that. 

Sanjayguru by • Great Neighbour / Super Voisin
  • 1152 Views
  • 3 replies
  • 0 Bravos

SIM card faulty

Just got a new SIM card, when i try to activate it its telling me the last 4 digit is incorrect. Help

Clogreen by • Great Neighbour / Super Voisin
  • 362 Views
  • 6 replies
  • 0 Bravos

Resolved! Questions About US Data Add-Ons

Hi, I'm planning on adding 2GB of data for $20 to my current plan when I travel to the USA and I had a few questions regarding that.  1) How soon after the addition is the data activated?  2) How would I be able to track my data usage of the 2GB. I c...

BS2 by • Great Neighbour / Super Voisin
  • 504 Views
  • 8 replies
  • 0 Bravos
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