Plan renewal date problem.

[Ar-CS]

I was offered last month for a new plan before my next renewal date, and somehow, when I checked my account the new plan was not pushed through the transaction. Currently, I am still using an older plan with only 4GB data.

I got a text message for this offer NOV 1st 2022 ($40/month 15GB) and replied yes to the new offer. I was supposed to have a new plan of 15GB for this November 13 - December 13 transaction.  I need help rectifying this issue. Now I have to remake my current queue to change my plan for Dec 13. Can admins help me rectify this issue?  

[hTideGnow]

HI @Ar-CS 

Try clearing cache, then restart browser and login again

or try Private or  Incognito mode 

[JK8]

@Ar-CS 

Clear your browser cache and log in using incognito/private mode. Chrome or edge works well.

[dabr]

@Ar-CS   First try logging into the account by using incognito/private mode as there's lots of caching issues with self serve account.  If you still don't see the new plan, then select Plans/Add-ons from the left side of page, then Change My Plan and Change at Next Renewal option as there's no prorating or refunds for immediate plan changes.

[hairbag1 · Accepted solution]

Try this first...