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JK8 · 12-27-2022

Hello, has anyone ever gone to Seattle and had their PM phone working seamlessly without a US add on? Below is the text from the Victoria to Seattle Fast ferry site. I am wondering if PM will work in Seattle because it is so close to the Canadian bor...

JK8 · 12-01-2022

Everyone would have received the More is Merrier email by now or shortly. They have also made it appear that Public Points is the way to go. For the customers on the old rewards system careful not to get baited into switching to Public Points. There ...

JK8 · 11-04-2022

@J_PM Self service is still not working. Tried different devices in private/incognito. Edit: I see other customers are successful and some not so I assume the issues have not been fully resolved.

JK8 · 06-28-2022

Hello everyone. My niece is travelling to Europe for 2 weeks….going to Italy and France. She is looking for a SIM card that she can maybe call/text home to Canada and specifically have data over there. She is looking for a SIM card that she can just ...

JK8 · 04-14-2022

No longer does it tell you to private message a CSA in the help articles. SIMon only. EDIT: MY BAD... I DID NOT CLICK ONE MORE LINK.

JK8 · 03-27-2023

@Robertosamper You can contact an agent. You will receive a response from an agent faster using the first option below, which is the preferred method. Get help with your account the easy way by starting a conversation with our virtual assistant, SIMo...

JK8 · 03-10-2023

@zw Did you accidentally say yes to a text message from PM about a plan change? You can contact an agent. You will receive a response from an agent faster using the first option below, which is the preferred method. Get help with your account the ea...

JK8 · 03-06-2023

@TheHelper Try rebooting, resetting network settings, reinstalling SIM card. If still not working your problem might be related to this issue in this thread: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/...

JK8 · 03-06-2023

@dapowell Yes, self service is down for maintenance. Happens in the evenings most of the time.

JK8 · 03-05-2023

@yodasamarai Log into self service and see if your plan is Active? Try rebooting, resetting network settings, reinstalling SIM card. Also try sim in another unlocked phone to see if it is an account vs phone issue.

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Public Mobile working in Seattle w/o a US add on?

PSA: Do not switch to Public Points!

Still Not Working!

Travelling to Europe?

Contact a Customer Support Agent changed

Re: I dont remember the email I used

Re: why my plan got changed?

Re: Incoming and outgoing calls not working.

Re: Self serve portal down?

Re: Can't received calls or texts