[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Phone saying no minutes left but plan is active
When trying to make a phone call, it says no minutes left. But yet the plan is active on the account, $40 per month for unlimited canada wide minutes and 5GB data. What's going on?
App
Why don’t you guys setup an app for this network. This is horrible to navigate and I obviously missed a previous message stating to not “change my plan right away”. Anyways, what’s done is done. Please don’t make any changes to my plan in the future....
Plan I am paying for doesn't show in accout
I changed my plan 2 months ago from the 1Gb plan to the 3Gb plan. I am paying for the 3Gb plan but the 1Gb plan is still showing as my plan.
My account says used up all minutes
My account is active but it says that I have used up all my minutes which Is not correct. I just paid my bill. I restarted phone still o luck
Resolved! 12GB12MONTH PROMO says cycle 2 of 12 after 2 days of service
Hi, just ported my number to PM on October 26, 2022 using the 12MONTHS12GB promo and today on October 28, 2022 (just 2 days after opening) the promo says it is on Cycle 2/12. As in that 1 month of the promo has been used and it is already on the seco...
Resolved! call in USA
Hi, if my plan includes only Canada Wide minutes unlimited, what happens if I dial a number in the U.S.? Do I get charged or does it simply not work?
Plan renew
I just received a text that my plan did not renew and you did not receive my payment. I have never had to do that before. My payments are paid for by my credit card. I want to continue with my plan as is. Do I need to do anything?
unlimited incoming minutes disappeared in plan
Hi theremy $15/mth account is over 3 year old and originally had unlimited incoming minutes. Somehow i do not see this on my account detail anymore, would that feature have been removed ? why and when ?
US ROAMING
BOUGHT AN ADD ON LAST NIGHT. TRIED TO USE IT TODAY IN THE US. WON'T WORK. NO CONNECTION AT ALL. USUALLY WORKS GREAT.
US data roaming won’t connect
I bought the US roaming talk, text and 250mb of data. I’m in the US and it just says “E” and won’t connect to an actual data network. My data roaming is on, I’ve toggled it on and off multiple times, restarted myphone, tried to manually connect to a ...
not receiving call
I activated the sim card not complete ( did not answer SMS from fido can you help
Existing & new customers $40 for 15GB data at 4Gspeed, unlimited Canada calling, unlimited messaging
Didnt see an announcement about this plan, a good deal for existing customers.Log in and go to change plan and its in with the 4G offerings, New customers will find it when activating
Resolved! Does the 15$ plan include free pictures?
Hi, Does the 15$ plan include free photo messaging if so, both CanadaWise and international?thank you in advance
Resolved! Doesn’t recognize my email
My credit card number changed and I need to change it, but the system doesn’t recognize my email address anymore. I changed the password, but that didn’t make a difference. My account is now disabled and I don’t know how to fix it.
Unable to merge calls - Samsung S20 (Android 12)
Having issues merging calls/3way calls.Samsung S20, Android 12 latest update. Anyone have a fix for this? Thanks
Resolved! US Roaming stopped working
Hello,I bought a US Roaming 1 Giga Data (for 10 days) on October 21. I arrived in US and started to use my adds on plan on October 23rd. Suddenly, it stopped working today. I checked my usage, and I only used 48% of the adds on data. It has been only...
Can't log in to account - Page Expired
Getting an error when trying to log into my account. Anyone else seeing this? Page ExpiredThe page you are trying to access is no longer available.
Resolved! Lost Phone and no contacts
Hi I lost my phone, got a new phone with sim card. Entered new sim card online. Is there anyway to get back the contacts? I have already tried the import which tries to import via my google email address. No luck with that. Any other way ?
My phone is not working
My autopay didn’t go through so I paid manually. My phone got reactivated but I’m still unable to make calls. “I used up all my minutes”
Resolved! Referral code
Hi when I signed up I used a referral code. It's been nearly a month and I have gotten my $10 credit. What can I do about this?
service discountinued still after updating my credit card info
My credit card has been changed it is only yesterday that payment was due but they have discontinue the service.I have updated on the payment section with my new credit card, but still unable to have the service.What do I have to do in this case?
My phone number is not transferred over probably
Hello,I just activated a SIM card and transfer a number over from another provider. I am able to use the data, but not able to use text or phone. My previous provider said it's not transfer over probably and I need to contact Public Mobile to redo t...
Resolved! Community rewards
Can anyone share how they accumulated $1/month reward by participating in the community.
Resolved! How to access my messages internationally?
Hi, I am currently in Malaysia for vacation and am unable to get my verification code for Instagram sent to my WhatsApp account which is registered under Public mobile sim card. As my number is Canada use only and does not support roaming service int...
Resolved! Changed plan
I changed my plan about 4-5 days ago to the 5 gig plan at 4g and it still has my old plan. I chose to have my plan changed at next renewal. If I was to change my plan right away, would they charge me the amount I just paid plus an additional 40 bucks...
Account suspended
Hi, today it’s been day to day a month that I have PM. I had selected «pre authorised payment » so the money was supposed to be taken automatically from the account. But then I saw this message saying that my account was suspended. When I clicked on...
Resolved! US Roaming Talk is not working
I paid for Add-ons: x1 US Roaming - Talk Text (10-day).Text works and Talk does not work.How do I contact Public to correct the talk issue?FYI, I ordered the same service for my wife and it works fine.I swapped sim cards between my phone and my wife...
Why is Data Being Used Every Night at The Same Time?
I keep my cellular data off. Not off with the 'master switch' but every app has it individually off. I just noticed every night between 12:01 and 12:03 about 4MB are being used. I only have 250MB total, so I'm curious where this is going.Any insight ...
