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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! DATA usage

I just renewed my public account on July 23rd. and am now being told I have used up ALL of my 4.5GB of data! I have never once in years, exceeded this data. I have my roaming turned off 100% of the time and always have. Please advise why this is hap...

Resolved! Account number

Hello, I need my account number but i cant even login to my account. my email reset doesnt work and i forgot the email on the account. Thanks

Not Registered on network - service is not working

Hello, my service is not working, registered on Oct 19, 2021, but have not activated.Trying to use the service and getting this message: Not Registered on network - service is not working. Please help. Thanks.

Resolved! Want to upgrade to 4G but only downgrades offered during self-serve change process.

I want to upgrade my account from 3g to 4g.I logged into my account.When trying to change/upgrade I am only offered downgrades.My account is $0 because I am on autopay.Nevertheless I deposit enough to cover possible glitch in the upgrade process, but...

Resolved! Not Receiving Calls and Texts

Hello, I've switched over from Rogers a few weeks ago and just realized I am not receiving calls or texts. Whenever someone calls, the caller gets "The person you are calling is unavailable..." message and does not even go to voicemail. Any assista...

Resolved! new sim card and new phone number after phone stolen

I have a couple of questions and wonder if i can get help. after my phone was recently stolen i locked it out on my account page. i see there is a way to get a new SIM card but i would also like to change my phone number for security reasons. Can I g...

3g to 4g

Switched 4g 6gb plan last week still not showing up in my account

Resolved! Billing

1. How to remove my existing credit card information? I tried >payment>manage payment method. I cannot remove my card information. 2. How many days of notice require to close my account?

Resolved! Change account info

How do I change my account information (address and alt phone #) when I am the secondary on the account? Need to protect my account from being cut off by estranged spouse

Resolved! I upgraded plans mid month and I was wondering if it’ll charge me for both plans

I upgraded from a 50$ plan to 65$ plan mid month and I was wondering if it would charge me for both the 50$ and 65$ this month

Resolved! Phone order - condition grading issue

Hi, I just placed an order for an I phone SE 2. The condition grade of the phone I selected said - Like New - price $499.00. Sounds good to me. I'm looking at the purchase receipt and it says the condition is Great. Not what I ordered. Can we fix...

Resolved! Payment method expired

This is completely useless!! I can’t login to update my payment method, cut the service off yes but lock a person out so they can’t do anything to fix it!

Resolved! Cannot Sign In To Account

Trying to update our credit card information but cannot sign in to my account even though I have the correct logon and password.

Resolved! cant access email

i used my old email for my account and now they are asking me to verify my email but i dont have access to it, how do i fix this?

Resolved! Should I switch to 4G speed?

I am loving my Public Mobile service. I have been on the $40 5GB plan at 3G speed for approx. 3 years Has anyone recently switched to the 4G? I understand it should be up to 30 times faster.What kind of difference are you noticing? Is it just as...

Resolved! iPhone SE 2 pre-owned technical specifications are incorrect

The iPhone SE 2 pre-owned product page has the technical specifications listed for the older generation iPhone SE. I ask Public Mobile to fix it so that the correct information is shown.

Resolved! Make an online account

How to make online account so I can pay online/ My cart already activate in the store I tried to make account online s but it say that sim card number unveiled

Resolved! Community Rewards

A few days ago I received and email and a badge for top 50%. But no money shows in My Rewards ($1). While on the same day one of my other accounts received an email and and badge for top 25%. And money for it was in My Rewards. My activity in the C...

Resolved! change plan renewal date

Hi, I was wondering if it was possible to change the plan renewal date so it resets on the 1st of every month. Has anyone done this? Thanks Jerome

Resolved! Change 3G Plan to 4G Plan

Hi Everybody, I'm wondering if it is possible to change my active 3G plan to a 4G plan? It looks like the option was a possibility in the past?...if so, will it be possible again? Thanks in advance for any help!

Can't make a payment using credit card

I'm trying to make a payment with a credit card that I update on my profile to resume my service, but no luck so far.

Resolved! I paid for data. I cannot use data.

My talk and text works and my data has always worked and now it just doesnt. I tried restarting the phone, all that stuff. And the fact that there is NO CUSTOMER SERVICE and only a chatbot and then us supposed to talk amongst ourselves is sickening. ...

Resolved! Second sim card

How can I add my son' self phone sim card to my account so I can pay his monthly fee? Hi is at public mobile as well.

Resolved! Port from Fonus incomplete, Tickets do not appear to be logged

Hello all, I'm (trying really hard to be) returning to Public Mobile after 5 years. It seems I made a mistake when activating in that I logged the port request immediately rather than getting a number first and then porting, but in any case, here I ...

Resolved! Flip Phone to Smart Phone SIM Card

My dad has a prepaid flip phone from Virgin Mobile. I want to switch him to a smart phone and transfer to Public Mobile plan. Do I need to buy a new SIM card from Public Mobile? Is the SIM card in the flip phone the same as the one smart phone woul...

Resolved! cancel my cell

how do I cancel my cell

Resolved! add on not working

i added 300min international calls and its not working

Resolved! Difficulty updating payment information

Hi there, I am having difficulty updating my payment information since there is new website. I am trying everyday but its giving me same error." Sorry we didn't find what you were looking for" error 404.

Resolved! I want to get back the phone number of the phone I lost. I don't have the SIM number. What do I do?

Hi,I lost my phone a month ago. The phone was activated with public mobile. After noticing that I lost it, I canceled my plan. I got a new phone and got a new SIM card. I tried to transfer my old number but couldn't since I don't have my old SIM car...

Resolved! Call history full of outgoing calls I didn’t make!?!

I have been out of the country for the last months, and paying for the $35/month plan despite not being able to use my phone number at all. I just logged on to change to the basic plan and took a look at my call history for the last 90 days (the max ...

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