Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
no email is arriving to give me code
Tried all week to get hurricane relief data. Was unable to apply it to my account. Very poor instructions were given.
I have signed up with Public mobile , and requested PORT IN from Freedom mobile.I did not see the freedom mobile text message to confirm within 90 minutes that I want my number to be ported to Public mobile. The 90 minute period expired.Freedom custo...
Is there another way to fix this issue?
Hello ! I would like to know Do you guys have and plans offer for the student. I want to upgrade my plans but I don’t see any good offer from you guys right now I been using yours 25$ plan since 2019 and I don’t receive any offers to upgrade my inter...
Can someone confirm that INTL long distance package includes USA as well Louis
How can I top up for my friend using my account with my visa debit n also can I do it before his due date. His name is Xxxxxxxxc n number is xxxxxxxx
Hello. I need to replace my phone because it was damaged with water. I already have an active phone plan with Public Mobile but will need a new sim card for the new phone. Do I have to purchase a new sim card or can Public Mobile send one to me? T...
… today my account is showing only 6/10 days. Could you please correct it?thanksStanislaw
My sister can't login because she can't remember her password and doesn't have access to her email because of Hurricane Fiona, is there anyway to reset her password with access to her email?
Hi everyone, I have a iPhone 13 mini with Public Mobile and will be traveling in Europe (Spain/Portugal). I need 1) mobile data; and 2) ongoing ability to answer phone calls to my Public Mobile Canadian number while away. I'm wondering what my option...
I was messaged on Friday that I qualify for a free 2gb bonus data using the code 2GBFiona within 7 days via my account.. How do I do this?
All my data used by Public Mobile, and I checked it a few days ago and there was almost half amount available.Then I got a text message:”*Telus Mobility: Due to a billing issue on your last phone bill, we have issued you a refund for the amount of $4...
Started getting the above error last night when trying to send picture texts to people on other networks. Works fine for Telus/Public Mobile customers. Suggestions?
According to the specs...the phone should work with all of Public Mobile bands/frequences so I was set on getting the phone. However, I read this website disclaimer that stated that while there is a 100% tech match regarding compatibility, Public mo...
It says there is a system update so I goto download it with my mobile data and it looks like it's gonna go but then it says there was an error I'd like to keep my new phone up to date so help plz
I set up my father with PM on September 23th (the first day of the refer-a-friend reward $25 each. Neither my father or me have received the reward. Help please, thank you.
Data usages are showing up in my account usually indicating times such as early morning and past midnight. These are the times I am at home fast asleep. When I am home my WI-FI is on and any usage of Internet is via Wi-Fi. What is the explanation of ...
I'm trying to access my Public Mobile Account. I no longer use the email address that's associated with my account and need ro change it so that I can add funds to my account. How can I change my email address to one I currently use?
When trying to call out I was informed that I needed to provide more funds. I authorized a payment on my credit card on file. My call was then completed.When I dialed another call I was told again that more funds were needed.What is wrong here?No poi...
Hi everyone I’m wondering if PM will port a prepaid number from another carrier
I am unable to login to my account or reset my account password. When I submitted a ticket and spoke with a customer service rep, they were unable to solve the issue and said they would escalate to their technical support department and I would hear ...
Want to change my bank account for payments
Hello! I activated a new SIM card yesterday and my phone worked great. Today I changed the SIM card into my new iPhone 13, and now I can’t receive any SMS messages. My settings are all correct, and even Apple helpers couldn’t figure it out. Any sugg...
I tried to transfer my number couple days ago but I still can't receive calls/texts or get any mobile data. The signal was full but all service was unavailable. Need help as soon as possible!
I received the iPhone, but trying to transfer contacts, etc. from my old phone is difficult. I have decided that I would like to return it and choose another pre-owned phone instead with any additional credit applied to my plan.Please confirm where ...
What’s a lable
I applaud the "new" self-serve portal that PM has created ... when it works (it seems like a LOT of people are having troubles with it getting error 404 when trying to get to the "My Account" page.) In many ways, it is a major step up from the old si...
