Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Reactivate SIM card with new user

My son lost his brother's phone so I suspended the service and marked as lost, then ordered an new sim card and phone and reactivated his number with no problem.The original phone and sim card have since been returned to us. Can I reactivate this ph...

incoming calls will not go through

Resolved! incoming calls will not go through

I just set up a account, i can send and receive texts. Am able to call out, but can not receive calls??

Resolved! Data Usage Update

Curious to know how frequently PM updates Data Usage. My Usage History is running Two days behind.

Credit Card account address update

This post is for your information only. We can discuss it and I will not assign a post as solution of this thread unless my info is wrong. I moved recently. I updated the address on my credit card account. Without updating my PM autopay cc info, I...

Missing referral bonus

As of Sept 4, 2020 one of my 2 referral bonuses dropped off even though both my friends are still with public mobile. How do I rectify this and get $10 credit for the missing 10 months? Thanks

Resolved! New Plan

Hello!After my credit card expired, my plan was cancelled.So I went on My Account > Change Plan > and then no plan appears.I can no longer use my phone (call/text/data) and no in person store can help me with a website issue. I tried going from Plans...

Resolved! account suspended and not letting me top up

My account is suspended and it won't allow me to add any top ups on with a credit card. Plus I also have forgotten my 4 digit passcode

Data plan not getting updated

I have had the 25 dollar plan for the past 6 months or so my data has nver gotten updated.What should i do? One more question if I upgrade my plan and get the 2gb bonus is that for every single month 2gb bonus or just for the first month?

Resolved! Pay my plan

How can I loggin I don't have security question or password to log in just want to pay my plan

Resolved! Phone password not working, locked out

I was setting up a government app that has lots of my private info on and did not have adequate security on my phone. It asked me to set up a password and now am locked out of my phone. Normally swipe to get in but asking for that password and keep...

Pls delete

Pls delete. I figured out a solution.

Resolved! Credit card getting declined but no issue with the card

I keep getting this issue where public mobile will not accept my credit card but there isn't an issue with the card. Tried all the suggestions in the last form but didn't wait the half hour to make sure i didn't trigger issue. How do i contact a Mod...

Resolved! Do unused SIM cards "expire"?

Hello, Everyone,I'm not exactly new to PM, but have a noob-sorta question. Back in the early months of the pandemic PM sent out some free SIM cards to certain PM clients as a cool promotion. I got one of these SIMs, too. Until now, though, I haven't ...

Change Plans

Trying to change my plan and the pages aren't working. I"m getting an "oops, somethings not working" message. I went through SIMon and followed all instructions. I get to the page that the plans are supposed to be listed and they aren't. My accou...

Long Distance Talk

Resolved! Long Distance Talk

I bought 300 International minutes, but can't make any calls outside Canada. Anybody know?

Need help activating sim (gave Wrong IMEI)

Resolved! Need help activating sim (gave Wrong IMEI)

I have set up a Public mobile account for my friend and the phone has 2 imei numbers/2 card slots and I used the wrong one when activating the public mobile plan (the bell sim card was in the #2 sim slot and i used the #1 sim slot IMEI for activati...

Inbox got a new look?

Was it my page not rendered properly or inbox really got a new look? if it is a new look.. i don't think I like it...

Resolved! Pixel 5 Compatible?

Hello all.Just wondering if anyone out there is using a Pixel 5 on the Public Mobile network.The Pixel 5 doesn't appear to be on the list of compatible devices but the frequencies make me think it would work.Does anyone have any experience in using a...

Mods Never Seem to Follow Through Anymore

Customer service has really started to suck in last little whileSo tired of jumping through hoops when it is obvious previous mod is not reading (or understanding) the previous message Its just started to become an annoyanceI posted a long thread abo...

Resolved! Entered wrong email address during registration

Hello, I made a mistake in my email address while purchasing a sim card. How can I change that? I didn't even receive the confirmation to my correct email address. Thanks for the help!

may I live chat my phone number

I want to live my phone number

Resolved! Sim card purchase

I recently purchased two SIM card’s Which I paid for using PayPal I believe it was somewhere around the $12 range total.today in the mail I got one envelope with only one SIM card.Is this a mistake on behalf of the company there is just nobody to tal...

Influx of more than welcome newbies?

Looks like we will see more newbies. PM is now advertising on the radio. Nice ad!!!!Back to school......new form of baby sitter.....a mobile phone!!!Welcome newbies.....we are waiting to help you!!

Resolved! Autopay set up, account suspended and cannot get any help

I have autopay set up, and today my bill was supposed to be charged on credit through it, but account is suspended even though the credit card is valid and had no issues otherwise.Tried to get help through online support but issue was not coming up s...

Resolved! 2 cells 2 sims 1 account can I use my account to switch between Sims rather than damage them re & re

2 cells 2 sims 1 account, can I use my account portal to switch between them.I have been moving the sim card between 2 cells when one or the other misbehaves that is very hard on the hardware.Question: can I just use my account to switch between 2 ce...