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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

Resolved! Limited Canada-Wide Talk

I got charged 40 minutes out of my plan even though I only roughly used 10. Where can I complain about this? I tried to submit a ticket after talking to SiMon but the system does not let me login and submit a ticket even though user name and pw are c...

Resolved! Email Update

I just joined Public Mobile and had the workers at Walmart set me up when I bought the SIM card. They put my email down wrong and I'm not seeing anywhere to update or change this on my Self-Serve. Any help?

Bboy4444 by Great Neighbour / Super Voisin
  • 753 Views
  • 4 replies
  • 0 Bravos

I want to talk to a real person! Won't accept credit card online!

The lack of customer service is really frustrating. I am trying to correct an issue - acceptance of a different credit card - and I am wasting time doing so. Would be great to have a person to talk or online chat to in order to help me get this resol...

bozroz by Great Neighbour / Super Voisin
  • 737 Views
  • 8 replies
  • 1 Bravos

US roaming

I purchased the US roaming for texts while we were in the US.  It never did work, I was only able to send or recieve texts while  I was on wifi. How do I get a refund for this?? 

jaitken by Great Neighbour / Super Voisin
  • 650 Views
  • 6 replies
  • 0 Bravos

Self serve account access

Does anyone know what to do when you cant access you account to pay you bill? I cant log info self serve keeps saying my email is invalid. I had to create a new email and create a new community account just to sign info the community! 

Weswhite by Great Neighbour / Super Voisin
  • 561 Views
  • 10 replies
  • 1 Bravos

voicemail not working

I used to receive voicemails and could hear them also on my phone. Recently, when I play the voicemail it plays a small beep sound and I cannot hear anything. Once I hang up, after a few minutes, it automatically updates to show a new voicemail when ...

arshadw2 by Great Neighbour / Super Voisin
  • 499 Views
  • 3 replies
  • 0 Bravos

Download all call history/logs with one click

 I keep track of my call history. I see that you can go to Self Serve >  Plans and Add-ons > Usage History and see the usage history and call logs but it shows 15 rows at a time. If I want to download the previous two months call/text data, I need to...

GTB9 by Good Citizen / Bon Citoyen
  • 629 Views
  • 2 replies
  • 3 Bravos

Resolved! Account Suspended - Payment processed - $0 balance

I noticed Public Mobile processed a payment on my CC this morning successfully. I then logged into Public Mobile and see that my phone is suspended for non payment. The balance in my account shows $40.00 and the amount owing shows as $0.00. I cannot ...

vacek by Great Citizen / Super Citoyen
  • 1129 Views
  • 9 replies
  • 1 Bravos

Resolved! cell phone porting scam

Hello,I have read that scammers had stolen someones phone number by fowarding their number and  victim recieves a text message "Rogers has received a request to transfer your phone number to another Service Provider, If you did not authorize, contact...

waynemc54 by Great Neighbour / Super Voisin
  • 985 Views
  • 3 replies
  • 0 Bravos

Resolved! Self serve down March11 2020?

Just trying to get the self serve page. I got an message that said : Site temporarily unavailable for maintenance. Please try again later. Did not see an announcement. Maybe just temporary?

YVR by Model Citizen / Citoyen Modèle
  • 1398 Views
  • 11 replies
  • 0 Bravos

Resolved! Should I stay or go?

https://www.cbc.ca/news/politics/wireless-cellphone-fees-1.5484080?fbclid=IwAR3E5RxGYtLSfYg6nsu5_CSVfQegbqgh0urVWc4dmqn5T4w8w1ZZ-OR9Ttw&cmp=newsletter_Marketplace%20Watchdog_700_3529 already another competitor sub brand has complied with the new rule...

Mreekster by Good Citizen / Bon Citoyen
  • 1630 Views
  • 20 replies
  • 0 Bravos

Resolved! Does this Koodo issue affect PM customers too?

Dear,We recently detected a security incident impacting your account information.What happened:On February 13, 2020, an unauthorized third party using compromised credentials accessed our systems and copied August/September 2017 data that included yo...

Resolved! Service

How can I get promo code for some free data..?

AdamLove by Great Citizen / Super Citoyen
  • 1844 Views
  • 37 replies
  • 0 Bravos

Resolved! New phone

Can I get discount for new phone with Public Mobility....... .?

AdamLove by Great Citizen / Super Citoyen
  • 509 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone usage while in US

I am on the $50 plan that is to include phone and text to Canada and US but when I tried calling Canada while in California, I could not make the call. It said my phone plan does not support such calls.  Did I misunderstand the plan? 

D2wilson by Great Neighbour / Super Voisin
  • 1025 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Addon mixed in with my standard data plan usage

I am on a plan with 1 gb of data and had 2 promotional data add ons of 1gb each (2 gb in total). One of the promos was the Free Holiday Giveaway and I don't remenber the other one. I used just over 1gb of data this month and it deducted the usage fro...

Just switched plans, now it’s showing I have no data

I switched from the $40 plan to the $25 expecting my data to go from 4gb to 1gb (500mb+500 more with autopay) but it is just showing my promo 1gb and I'm about to run out soon. Can someone fix this?

ndon by Good Citizen / Bon Citoyen
  • 661 Views
  • 4 replies
  • 0 Bravos

Resolved! Robot calls

Anyone else with the service been receiving a lot of calls from international numbers 13-14 digits. Bolivia, Tansina, Guyana, Vietnam etc. Phone only rings once. Multiple times a day. I've blocked each number that calls only for a different one to ca...

Kmmaclean by Great Neighbour / Super Voisin
  • 1134 Views
  • 7 replies
  • 0 Bravos

Back office setup

I set up a back office account for both my wife's phone and my phone but when I log into either one I only get my wife's back office which shows her account number. How to I delete one of those two logins and set one up that goes to my acount showing...

moolahoops by Great Neighbour / Super Voisin
  • 727 Views
  • 5 replies
  • 0 Bravos

Resolved! Password Reset Email Problem

I'm trying to help my Mother in Law reset her password and it is not sending the email to do so. What is the solution?? 

markeir by Great Neighbour / Super Voisin
  • 756 Views
  • 5 replies
  • 0 Bravos

Resolved! Need PUK Code

I'm getting a network locked Sim card inserted message and asking for PUK, the default 1234 isn't working.

dmwolodka29 by Great Neighbour / Super Voisin
  • 578 Views
  • 4 replies
  • 0 Bravos

Easy Experience in Newfoundland

Last weekend I went to buy SIMs from our local Walmart. The tech guy there was happy to either have me buy and take them home, or help get things set up in the store (no problems with "you must set up an account now" or anything like that). He had sp...

dnadolny by Great Citizen / Super Citoyen
  • 909 Views
  • 12 replies
  • 3 Bravos

Resolved! frozen sim card

Hi. We were trying to unock over phone from bell and my husband entered the wrong key lock too many times and our sim card was frozen. Any ideas how can we unfreeze it.

maxwell14 by Great Neighbour / Super Voisin
  • 719 Views
  • 3 replies
  • 0 Bravos

Resolved! intenational calling

Can anybody tell me if there is any difference in the rate or time allowance between land lines and cell phones when calling international ie calling a cell as opposed to a land line in Italy or the UK for exampleThanks in advanceTaff 

taff by Good Citizen / Bon Citoyen
  • 745 Views
  • 7 replies
  • 0 Bravos
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