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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Resolved! no working internet

I have been using public mobile for one and half years with a 6.5 gb data plan. A few days ago (March 7, 2020) , there was no stable and working internet on my phone during the whole evening. The mobile internet sign (the arrows)kept came and went. I...

haoke2013 by Good Citizen / Bon Citoyen
  • 977 Views
  • 7 replies
  • 0 Bravos

SIM CARD NOT SHOWING IN NEW PHONE

my card still works on my samsung s4, its not reconized on my new samsung s10e.i did all the software updates, ive put it in a samsung s7 still no read. tried my freinds sim card and its his is a no read.

SHERIFF by Great Neighbour / Super Voisin
  • 737 Views
  • 5 replies
  • 0 Bravos

Resolved! 911 in Newfoundland and Labrador

Hi all, the E911 description says that it is not yet available in Newfoundland and Labrador. What exactly happens if I dial 911 from Newfoundland? Do I have regular 911 or no 911 service at all? thank you!

Saturn5 by Great Neighbour / Super Voisin
  • 719 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Only Plans - More plans

I see the LTE 1gig data only plan for $30/month. Any chance there could be a 3G data only plan with 1 or 2 gigs in the $10 to $15 per month range?

xeyes by Great Neighbour / Super Voisin
  • 1332 Views
  • 8 replies
  • 4 Bravos

cant call or text

I activated my sim last night and i have been trying all night an all morning to get this to work, Tried on two different cells both currently on koodo and get same issue on both, I can't text or use data, i can call out but cant get calls when i try...

jamiefrye by Great Neighbour / Super Voisin
  • 982 Views
  • 10 replies
  • 0 Bravos

New user and question on rewards

I signed up Feb 2020 and selected autopay and used a friends referral.  Showed I had 12.00 in rewards. Received March 2020 bill and no discounts.  Was charged the cost of my plan.  Should rewards come off your bill each month?Also I see on my March 2...

deannabyrne by Great Neighbour / Super Voisin
  • 983 Views
  • 8 replies
  • 0 Bravos

Autopay didn't work, service suspended

Hello,I'm on Autopay but it didn't go through, and now my account is suspended.  Is this a broader issue or should I click to manually pay? I don't want this to happen next month. Anyone else have this issue? Thanks! 

jex by Good Citizen / Bon Citoyen
  • 554 Views
  • 4 replies
  • 1 Bravos

Phone

hi I just activated my SIM card yesterday I can make a call but I can't text.

ToniPaul83 by Good Citizen / Bon Citoyen
  • 921 Views
  • 17 replies
  • 0 Bravos

Resolved! Account suspended

I registered for auto-pay and I am getting a message on my account that my account is suspended?? 

Benselic by Good Citizen / Bon Citoyen
  • 1240 Views
  • 11 replies
  • 0 Bravos

Cannot update credit card

I've been trying to put my new card info on and I can't seem to be able to. The card is working fine according to the bank.  This is the message I get every time Unable to Process TransactionSorry, your credit card transaction was denied by your card...

austinjgour by Great Neighbour / Super Voisin
  • 485 Views
  • 4 replies
  • 0 Bravos

Resolved! Texting to USA?

I have the $40plan, can I text to USA for free?

mmbiker by Good Citizen / Bon Citoyen
  • 3209 Views
  • 26 replies
  • 0 Bravos

Resolved! Charged twice for US roaming add-on. Please correct

Hi,My credit card was charged twice for adding a US Roaming. The user interface presented me with Submit button twice. It made me think that the first submit didn't go through. Please credit my account as I don't need two US Roaming add on within 10 ...

lole by Great Neighbour / Super Voisin
  • 617 Views
  • 4 replies
  • 0 Bravos

Loyalty Reward Issue

When will the loyalty reward issue be fixed? My reward is supposed to be $3 but it was stuck at $2. Now it says $0. I messaged 4 different moderators and they all started a ticket for me, and it still isn't resolved yet. They said it will take 10 day...

CalvinW by Deputy Mayor / Adjoint au Maire
  • 961 Views
  • 7 replies
  • 0 Bravos

Resolved! $25 Plan

My plan is $25 for unlimited province tal and Canada wire picture and text.... Now I can see plan with $25 and unlimited Canada wire talk and international picture and text and 500 mb and extra 500 mb with auto pay for total. 1 gb. .... Can this plan...

AdamLove by Great Citizen / Super Citoyen
  • 1318 Views
  • 23 replies
  • 0 Bravos

Resolved! Port number

How do I contact someone to port my number 

Jess5 by Good Citizen / Bon Citoyen
  • 1243 Views
  • 13 replies
  • 0 Bravos

new customer

I just set up my phone a few minutes ago and it is dialing out and texting out, but I can receive calls or texts.  Help!

RodneyE by Great Neighbour / Super Voisin
  • 450 Views
  • 4 replies
  • 0 Bravos

Resolved! NFC supported phone from China

Hello all,I'm considering getting a Moto One Vision (P50) from AliExpress.  They put this disclaimer in the description which makes me nervous regarding the NFC feature:"This phone supports NFC . Because Google choose ROM of phone by itself , we can ...

rhendrya by Great Neighbour / Super Voisin
  • 1444 Views
  • 4 replies
  • 0 Bravos

No talk error

Can someone explain to me why I got a message telling me I don't have talk on my plan when I tried to dial 1-800 number today?I was able to dial local and later make a call to a different 1-800 number. When I came on to check my plan, I kept getting ...

JAG1903 by Great Neighbour / Super Voisin
  • 585 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan

How can I replace my chip and still keep my contracr going

Impossible to registred

The spare phone of in case been refuse by the system, and block me to continue. That phone # is a Public mobile number????????????????????????????????

olkraft by Great Neighbour / Super Voisin
  • 544 Views
  • 11 replies
  • 0 Bravos

Resolved! Credit Card processing issue today?

Hello, Found my phone not working today. Autopay is enabled.Plenty of capacity is on my card to easily cover the payment. A few days ago I added some addons to another phone number I have. These numbers share payment from the same credit card. Could ...

nickstuyt by Great Neighbour / Super Voisin
  • 884 Views
  • 9 replies
  • 0 Bravos

Resolved! CC wont process anymore? Need help, no idea where to go

Been using Public Mobile for a very long time now. Been on auto pay since forever. This month my payment didnt auto pay. Nothing has changed, my CC is still active and has several thousands of dollars on it. Works everywhere else but the card for wha...

gszero by Good Citizen / Bon Citoyen
  • 941 Views
  • 15 replies
  • 0 Bravos

Resolved! NEED HELP FOR account issue

Hi      we just came back from vacation and find out we can not log into our account. could you help us to get account acctive again. thanks

flyingdida by Good Citizen / Bon Citoyen
  • 852 Views
  • 13 replies
  • 0 Bravos
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