[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Older account, recent problem : no incoming voice or text, but outgoing works.
I have had an account with Public Mobile for several years now, with basically no changes in plan and the same phone. Recently I have been unable to receive incoming text messages and voice calls, but outgoing texts and calls go through correctly. I...
payment issue
1. not sure why my payment your end can not charge for my 2nd month usage.2. I even want to reset my password or register my a/c, your website never let me go it. Please resume my plan ASAP
Account number
where do i find My account number
Resolved! Switching from 3G plan to 4G with old rewards program
Is it possible to switch from a 3G plan with the old rewards program to a new 4G plan and stay in the old rewards program? Thanks
Resolved! purchasing a new iphone
Is public mobile compatible with the iphone SE 2022. I currently have iphone 6S and would like to purchase the iphone SE 2022 and keep my current account.Thank you.
Resolved! My account
Good afternoon. My husband no longer has access to the email address he used to create his account, so has been unable to log on to self serve and update new email address and update payment info (new expiry date on card), so phone has just been dis...
Resolved! Do SIM cards have an expiry after not in use or can you re-activate them for a new plan at any time?
I have an old SIM that's many years old. I'd like to take advantage of the $40/15GB for new customers but I can't afford to wait for a new SIM to be mailed out. Additionally, are there any PM kiosks around town?
@sim port
@looking to port authorization
Resolved! Self service login
Why am I not getting the 6 digit security code when I try to log in self sevice to extend US add on for texting and roaming?
canada talk minutes
" 500 mins $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US 460 mins left" do these minutes count after i use up my 100 minutes?
Resolved! Advertisements on android
I am wondering are the ads I get on my android phone due to low PM price and can I cancel them?
Resolved! payment
HI, I made my usual payment yesterday and it says I owe 5 extra dollars. Why? Also the new set up doesn't make paying easier. Please advise as to why I'm being charged extra.
SIM network PIN blocked. Enter SIM network PUK
I put the Public SIM card into my phone after activating it and going through the steps to transfer my number. My phone is not locked to a previous provider. When I restarted the phone, it asked for a PIN. The PIN I set up in my account did not work....
PUK
I need to find the PUK code
Payment
i was payment by Master card,my card experience, how I can update?
US Roaming - poor connection
I have the US roaming add on for both voice and data. I have 5 of 10 days left. I am in Huntersville NC - just north of Charlotte NC. The quality of the voice connection is poor - "gargled". I have had phone set on Auto Connect and I have tried manua...
Unable to change plan on next billing cycle
I am unable to change the plan as on next billing cycle using self serve. Need help please
Porting in/activation failed
Hi, I'm a Koodo customer that just tried porting in to take advantage of the new $40/15GB deal. However, once I got to the final (4th step) and tried to activate, it gave me an error and to contact support. I then tried again, but now I get the error...
Resolved! promo
if i am a returning customer with an existing sim card,do i still get the 12gb for 12 months promo? thanks
14gb 4g plan for 40
If I change my plan to the 4g 15 GB for 40 does my account automatically switch to rewards or do I get to keep my old cash off my bill type of system?
Resolved! Need Moderator Help to port from Koodo to Public
I'm currently a Koodo subscriber and I want to port to Public. Need a Moderator pls
Resolved! Cant change or remove my debit card
I prefer not having my debit card information held by any online store, whether amazon, or publics, when it is time to purchase I normally punch it in and when asked to save for future purchases I click NO. I have no problem punching it in every time...
Resolved! To change Mastercard number
I have just registered into the Community. Now, I can’t find how to create, or get into my account. I need to change my Mastercard number.
Resolved! Puk
Need my puk number for 587xxxxxxx Edit by Dunkman: removed personal info
Resolved! Purchased 4g 15gb $40 plan but received 4g 5gb $40 plan
Can you help to correct this mistake? I purchased the 4g 15gb $40 plan but received 4g 5gb $40 plan instead.
Resolved! $40/15GB 4G Plan
Why is this offer not available in my account? It’s advertised in these forums and various online resources like Reddit, IPhone in Canada. Etc.
Resolved! new 15gb plan not applied. Where do i get promo code?
I'm a current customer and wanted to take advantage of the new $40/15GB plan. I clicked change plan now, but it did not change my current plan $45/6GB.Do I need a promo code? where do i get this?
Cell phone sgnal booster- What type needed?
I am about 3.65km from a Bell cell tower that Telus/Public Mobile use. It is in a rural setting. I am lucky if I have one bar on my phone inside the house with a metal roof. Step outside and I can usually get 2 bars and not drop calls. What type of s...
Resolved! Can’t login my account
I don’t think there’s limited to login my account, but don’t why I couldn’t login?
