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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Three must have options

I know that this will probably be falling on deaf ears but here goes anyways...Who knows maybe someone from the PM stumbles upon this post and.....Yeah right, back to reality!!. Lock account option: To improve security and protect one's account from ...

geopublic by Mayor / Maire
  • 19 replies
  • 1 Bravos

cannot make call

I have canada wide call plan.   I cannot make local call.   Can someone help?

mtri356 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos


I ordered a SIM car on June 1 and was told if I ordered a SIM card today with a $25 plan I would  get a free one-time 5GB data Add-on. I activated my SIM card on Saturday, June 8, 2019 and still don't have the extra 5 GB of data? Also, when activatin...

Shelby3 by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! Choose Phone Number (Problem) at activation

I already created an account for my daughter, successfuly. in April 2019Now, I would like to ceate an account for my wife and I.I had difficulty with a SIM card, and couldn't complete my account activation, and returned my card for a new one.On my in...

RG50 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! WWAN-equipped Laptops on Public Mobile's network

Hello, all I've recently acquired a laptop capable of connecting to mobile networks (An older Getac B300 in case anyone was wondering), and I was curious about whether or not anybody here had experience with mobile data equipped laptops. Is there any...

ALogan by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

US roaming add-on not working

I have purchased US add on but still I  am not able make any calls to Canada fron USA. Any solution? I have full network.

Ronak53 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Autopay rewards not applied to my bill

I have become public Mobile customer on 8th June’2019 and subscribed for auto-pay. I have not received the autopay credit.

Prvnm001 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Can't register to get bonus data

Hi,I purchased a sim card last weekend, when there was a 1 day promo to get 5gb extra data. In order to recieve the bonus data, I have to register my new public mobile account using the same email that I entered during the promo. The problem is that ...

bryangne by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Add on second device?

My friend would like to join but would like to have his iPad and phone linked for data usage. The iPad is sim enabled. Currently he is on Telus and they pool his data together between the two devices. They both have their own SIM card. Does Public Mo...

GeoffO1 by Great Neighbour / Super Voisin
  • 11 replies
  • 1 Bravos

Unable to send or receive calls

I just upgraded my phone to a Motorola razer phone 2 and cannot receive or make calls.  If I switch to 3g as my preference then I can make and receive calls but cannot use LTE data.  If I switch back to LTE as my preference then I cannot make or rece...

vikingz by Good Citizen / Bon Citoyen
  • 39 replies
  • 0 Bravos

Activation screen spinning

Hi there. I went through all steps for new activation online. Completed all screens, got to activate, clicked activate and it's been spinning for almost 2 hours. Says not to click back or refresh, but really?

rsjones0815 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Error message when adding a credit card for autopay

I just got a new credit card (old one expired) and so I deleted my old credit card off my autopay account, and have tried to enter my new card. I get an error message everytime. My next payment is due on June 26th and unless I can find a way for Publ...

BronwynMaye by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Adding new Visa Debit not working

I have recently changed visa debit as my one on file has expired. I am now unable to add my new Visa debit. I have tried multiple times different ways and still havenothing working. Thoughts on this?Cant make a payment without ading a new card.

S0L1T4RY by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Mexico Roaming

Hey all, I'll be heading to Mexico in a couple days and I am planning on bringing my phone. Because Public Mobile doesn't have roaming in Mexico, I was wondering if I'll need to take my sim card out to avoid getting charged any extra or if I can just...

thundertoast by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

US roaming ad on

I purchased the 10 day US ad on and wasn’t able to text while in states...this is the second time this has happened and I’m unsure why

Leaffandann by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Public Mobile down?

Is public mobile having issues? I ported my number last week, it took them five days to locate my number as they lost it in cyber space. Literally lost it because Koodo had an order for it to be ported. Now today ten days after initially signing up m...

Piero1 by Good Citizen / Bon Citoyen
  • 67 replies
  • 0 Bravos

Blacklist a stolen iPhone

Hi, I had an iPhone and I used public mobile as my mobile phone carrier. My phone was stolen and I need to blacklist it which phone carriers can only due with the IMEI number of my iphone which I can provide. I need someone to help me do this 

loravukicevic by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Used Wrong Account Number When Porting Number

When I was porting my existing number on Rogers over to Public Mobile, I put in the wrong account number during the process. I found out because I can't connect to Public Mobile and got the text message: 4005000205: Public Mobile here: To complete yo...

paulspicer by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Question about calling

Hello Just a quick question. I have read the terms of use but I am unclear on something and looking for clarification. If I get the $50 plan(see attached pic please) and I am outside of my home province, can I still make calls to anywhere in Canada o...

Interested by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


Why can't I log in to my account (self serve) ? mrtuff

mrtuff by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Call forwarding & SMS?

Hi guys, What's the quick and easy way to do call forwarding?  I'll be out of the country for a few weeks, and want my number to go to call fowarding.  Also, if I forward calls, will SMS messages be forwarded as well?

mig39 by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos

Resolved! How to switch to PM

I have my own phone and am with a competitor for service only (talktime and data). What now? Do I first order my PM SIM for $10?Then, can I port my current number over to PM?Do I only start paying for the PM service once I port and activate?Do I pay ...

JasonZA by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Data usage

My payment starts today and I noticed 1.4 GB has already been used on this months data. I looked at usage history, and the same amount is totalled on the 8th of June. Why has that been taken off?

LineJumper by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Is Blackberry Motion compatible on Public Mobile?

I've tried the phone compatibility check and my phone isn't listed.  It's a Blackberry Motion and I'm on the Koodo network, but would like to switch to Public Mobile.  Surprising that it isn't listed, is there still a way for me to get a Public Mobil...

ricklucking by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos
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