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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My credit card are being charge since Jan/Feb

Hi everyone, I think I need the admin to help with this, my credit card is being deducted from Jan/Feb for payment from Public Mobile, I recall activating the service but I don't recall preauthorizing the account on it. Is there any way we can locat...

Cannot reactivate phone

I deactivated a phone on the prepay plan and now want to reactivate it. Even though I'm within the 90 days, and I've done everything required online, the phone will not reactivate. Has anyone else had this problem? Thanks in advance.

Resolved! International Long Distance minutes

I received a bonus of long term international minutes. What area codes would this include? Specifically, I’m wondering if it would include calls to the country of Belize, area code 501.

Resolved! Account disabled - despite being paid

Hello!I received a text message this morning (March 10) confirming that my payment was received. And then my account was disabled... I am unable to log in online. I am unable to use *611. I cannot send or receive texts / calls. I submitted a ticket b...

Resolved! my old phone number would not dail through

old phone xxxxxxxxxxxxxxxxnew phone xxxxxxxxxxxxx I changed/updated phone number as an emergency protocol due to my number not dialing through and I moved back a while ago to NL so I just thought it a good idea. Also was suspicious of fraud on my ol...

Resolved! How to change the language of automated voicemail

I am not able to change the language in my voicemail account. The instructions are in French to change the language or to set the voice mail message. Since I do not know French, I am not able to change the language to English and voice mail message r...

Resolved! Plan expired but I paid

Hi all, I just updated my credit card info and payment went through but my plan still says expired. I tried logging out and back in. Please help. Thanks, Christine

When you lose a referral reward???

I received a text a few days ago as per pic. Lost due inactivity. Are there any other texts, using different reasons, advising of the "one less"? @J_PM And when will it be that we will be able to distinguish what xxx-xxx-1234 number has gone inactiv...

Resolved! puk

i need my sim puk

Resolved! can not login to my account. help please

I lost my sim card while travelling abroad. came back and ordered new sim card but now i am not able to login in self serve account or reset password. need help please

Resolved! SIM CARD not working

I recently switched over from Telus the number transfer was approved by telus. Then I inserted the new public mobile sim card and I get emergency calls only showing. I have tried switiching on and off. taking out the sim card and re inserting and als...

Resolved! Can’t activate SIM card - error code 821

I tried to activate the SIM card but it said: Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator...

Renewal now/later?

Why it matters?

Resolved! Cannot Reactivate Plan

Hi, I recently deactivated my plan, and removed my payment option, this was around late February right before I was supposed to be charged. I thought that I would be able to stop paying for the regular plan and use up the addons I had accumulated. Wh...

iPhone SE (3rd generation)

Resolved! I don’t think I activated my account right.

I don’t think I activated my account right. I was doing the activation I’m trying to import a landline I’ve filled out the registration putting in the landline as my phone number. I realize that in order to Port an A landline,I have to have a differe...

Resolved! Service in other provinces

Hi,I am in Ontario and my plan allows for Canada wide calls.If I travel to other provinces will my plan allow for roaming and will my data also work.Thanks.

Resolved! billing

I have 2 other public mobile accounts and they show up on my visa as "public mobile". I just added another account, and I was billed "koodo top up reapprove". Anyone else ever see this? Thanks,Lisa

New rewards page

Hi, this is not a question—just feedback in the hopes that the PM will see and take note. Having a separate rewards page makes this service unnecessarily complicated. I have three phones on PM in my family. I would rather I have one bill, but I have ...

Resolved! Background data restriction keeps switching off and eating my data

Background data restriction keeps getting switched off. Half of my months data was used overnight withou my consent With pretty much every other phone I’ve had, I activate the restriction immediately and I never have to touch it again. However, this ...

Resolved! Locked Out of Account

Hi, Im locked out of my account so I cant submit a support ticket or renew my password. I have to update my payment because there was an autopay error.

Resolved! Refurbished phone exchange

I purchased a refurbished phone but had to return it for exchange. It was received by public mobile on March 3/22 how can I check on the status of the exchange?

Resolved! Change phone number

Hello, I have a line with PM on my iPhone and I have a line with Fido on my home phone. I wish to cancel my home phone and use the phone number I have on the home phone on my iPhone. Basically, I want to change phone numbers and take the number from ...

Prices going up

Got a text message from PM telling me my plan price is going up next month. With high gas prices, inflation, and general increase in living costs, this was not good news, but I guess I understand it since Telus only managed to made $4.9 billion in th...

Resolved! Disabled Account

My account is disabled and i need my account number

Resolved! unable to submit ticket

Hello,Tried multiple times to submit a ticket to return a pre owned phone that is not working properly.I am sure all the fields are correct yet it will not let me submit ticket, the button will not highlight.Looking for help as I only have 2 days lef...

Resolved! My wife is locked out of her account

my wife is locked out of her account

Resolved! “Sorry your login has been disabled”

Hi! I’m desperately seeking answers for a problem with my phone (iPhone SE). My phone was working fine since 2020 until today after I updated to the latest iOS. Suddenly I had no service. I tried turning my phone on and off, I tried resetting my netw...

Resolved! My public mobile accoubt is disabled

Hello im unable to sign into my public mobile account plz help.Thanks

Rate Change with invalid current rate

I'm on a $45/mo plan. But I just got this text:Important Public Mobile Message: Update to your existing plan. Starting April 28, 2022, your 30-day plan fee will increase from $10 to $13. Your payment method will automatically reflect the new amount o...

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