Community

Can't make phone calls.

Plan Suspended

It has been 43 days since I received a notice that plan will be suspended. Help page says 90 days to reactivate account.Issue: unable to log as Usnm and pswd result in failed login attempt. Please suggest resolution as cannot reactivate within sugges...

No service

I have no service despite them taking the funds from my account. Anyone have any suggestions?

promotion not possible

I changed my plan from 15$/month to 25$/month....then a few days later now..... I decided to change plan again to 35$/month since they're is a promo going on...  I put the promo code but it doesn't accept it!!!! I tried both 2GBBONUS and 12MONTHS2GB!...

Locked out of accounts/forgot password

Hi I need to find out my account #

Missing rewards...

Hello,On March 5th, 2022, I joined the public mobile, online, and entered my friend's referral code.I just received my first statement, I didn't receive one-time $10 credit. My friend also hasn't received the reward of $ 1 off every month. SIMon said...

payment

hi there, I paid the wrong account 2 x for just over $100 cad, thought it was my account, but was my daughter's  can I get reimbursed? 

phone compatibility

It appears the check your phones compatibility is not functioning. Would this phone be compatible with the network. The "Cat S52"

Need pre-approved port, can't answer text with 90 mins

I'm porting my number (moved to europe but still have business in canada).  My account is active but I dont have access to my sim/number to confirm that I would like to port my number. Public mobile sends you a text asking you to confirm you'd like t...

No Voicemail Notification

Hello, Not sure if this may be an issue with my phone or if it's related to PM/carrier. I had no issues receiving notifications for voicemails until I noticed there was an app for voicemail (Visual Voicemail). Not sure if the timing was coincident, b...

Can't make calls to home number

I'm not sure why this happened but recently when I tried calling my home number with my cell phone, it wouldn't work. It didn't work for my dad either (he's also with public mobile). I'm trying to get in touch with an agent to find a solution for thi...

Return a cell phone

I ordered an IPhone 8 for my husband from the list of refurbished ones on Public Mobile. It said good working condition and it does not work. I cannot get anyone to help me figure out how to return it. Is there a phone number I can call??

Will not accept my credit card. No idea?????

I have a valid and open cc and the public online payment will not accept the card. I have checked everything I can think of.  Need to have the phone up and running Now.   

Statement of Account

How  can I request for my statement of account? 

Hi, can not login to my account?

Log in to account.

MY PHONE NUMBER IS NOT WORKING

Hello, I wanted to know why my phone number is not working even if the monthly bill was paid. I can't call or receive any phone calls and even my phone data is not working. The bill was paid a few days ago 

unlimited calls

My new plan offers 100 minutes a month, with unlimited texts and unlimited incoming calls.  Does this mean only the "number" of calls is unlimited and that I still have to remain within the 100 minutes a month or does it mean that if the call is "inc...

Can't make / receive calls

I've been with Public Mobile for years and use an iphone. For the last few days I haven't been able to send or receive any calls. I've tried the regular troubleshooting tips. Is the service down right now?

Account suspended though I have auto-debit in place and top up with credit also

I have auto-debit active in place. No issues till nowThis month April 2021 I am having issues with the existing plan.After I log in, I see the notification as - 'my account suspended'I have top-up my account for $40 but no use and not able to find an...

Can't enter new expiry date for my credit card

Got a new credit card with the same number, but a new expiry date.System won't let me enter the new expiry date /CCV

Locked out of account

I am locked out of my account and I keep not receiving the email to reset the password and there is no number anywhere to call to get help. 

It says plan as been suspended

Account says suspended and they ve money on the a  ount and I m auto pay can someone help

What is wrong with the login system at public mobile?

Every year I attempt to log in, the attempt fails. Every year, I attempt to reset password, and despite saying that it's changed successfully, it never works. I have the passwords saved in Samsung biometrics and in Lastpass, so it's not like they're ...

My plan is active and I have no service. What is going on ?

Phone Service

I am noticing the actual phone service is sketchy. How do we fix this? Shows 1 bar