Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Greetings I am researching a problem for a friend . Background He has a Public Mobile account ... $15 a month , limited minutes and text. He has added a credit card to his account for monthly billing. 250 Mb per month as an allocation. When he ...
I get all the way through the process to select a new plan and add funds to my account, then when I go to check out I get a " oops something went wrong " message. Ive been trying all day. I have the amount in my PM account, but PM wont take the money...
Hello,How can I switch my current cell no. to the $15.00 plan? Thank you.Terry
If I don't use all of my data by the next renewal, will that amount carry over? For example, if I have 250mb left over from last month, will it carry over to my next bill/renewal so I could have 1gb plus 250mb from last month?
Hello there; My account is registered with a now defunct email address. I have no way to change it to my new address xxxxxxxxxxxxxxx. The address attached to this account is currently xxxxxxxxxxxxxxxx, and I can no longer get an access code at t...
I have two other phones and don't remember my email and my bank card was changed and it comes out of my account automatically , 3 years I have never had to go on my account
I just signed up today for $25 plan with 1 G. Somehow I missed the promotion button for extra 2 G for the next 12 months. Do i need to cancel my account all together? or someone can help fix this.
Trying to log in to update payment information. After entering valid username and password its having me send a code to email which I am not receiving. Also means I cannot log in to switch the verification step to text. I have tried on my phone and a...
I don;t know when, but my 2 bonus add on that I had for a while now it's gone.1 add on was for 2 GB data and another one for 5 GB data.I have 2 accounts and same thing happened for other account a while ago and someone from community had it fixed up...
The cell store that used to sell public SIM cards says they are no longer available and have been discontinued - is this correct?
Hello, I can only receive landlines calls. I can make calls, also text and receive texts. We have tried everything. We even got a new sim card. Can anyone help please? Thanks
I need to use different credit card for auto payment. How do I go about changing this?
I am a current Public Mobile Plan holder and am unable to change to the 4G, 20Gig plan for $55? Can’t seem to “select” or “activate”?Help please,thanks Brent
I have an unlimited minutes plan with over 400mb left on my account. Why am I being billed early? My service was disconnected as they apparently tried to pass a payment (money was in account but it didn't go thru for some reason). I checked my last f...
I am having issues activating my account.
I need a copy of my call logs, from March 25 2022 to August 30 2022 .
Hello, Virgin Mobile offer me 10gb for $47/mo or 20gb for $50/mo, 4G speedAre you able to beat this price?
I have reset my a password a couple times and received verification/confirmation that I have successfully change my password however I am still not able to log in. I keep getting the error message "Email or password is incorrect. Please try again, or...
Switched providers last night. I can receive texts and call out but I cannot receive calls
Return phone
I purchased a SIM card on August 9,2022 and as of today, August 31,2022, I haven’t received it or received an email about delivery. The fee was paid by credit card so I know it was purchased. What are the next steps to figure out when the SIM card ...
Hi,I recently got an email about a $25 referral bonus. "Refer-a-friend so you and your friend can save $25. For a limited time, we will give you and your friend a $5 credit every 30 days for up to five months as long as you and your friend stay with...
I recently switched to 4GB at 4G speeds (used to be on 5GB at 3G). I chose the "switch at renewal date" option in the middle of last month. The switch seemed to work, my phone speeds are faster, and I can see in the payment history that it charged m...
Hello, I signed up for the roamin add on and was charged for this service. I followed all of the instructions and could see the service available. The service was completely useless though. Over the course of 5 days, my boys (I purchased a plan ea...
I have been getting an unreasonable number of emails from PM urging me to upgrade plans, data specials, back to school deals, used phones deals and more. The problem is compounded by the fact that I have used alias emails for all our phones so all em...
Hi my plan was charged twice please help.
can anyone explain this offer - dollar wise - in a simple way((earn 3x the points-back on every dollar spent on eligible purchases for 12 months))
When I signed up, my renewal date was the 12th of the month. Now it's the 8th of the month. It keeps moving forward. How do I get it back to the 12th, and have it stay there?
I upgraded my package I on the billing date and got charged twice how do I contact someone to get this fixed
I did not use a refer code when I joined, can you add it later and if so how
