Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It states "Enter PIN to Unlock" .When I enter my pin it states PIN Unlock attempt unsuccessful. What do I do?
I’ve been noticing when looking at some posts on 3G data, some say that Public Mobile uses HSPA, some say it’s HSDPA, and some say it’s HSPA+Which one is it?I know theres likely not much difference between the three but it’s just a bit confusing.
This question is for people who live in Rural areas, I might go to some on vacation in summer if restrictions are lifted by then (here in Ontario) How is your coverage out there?There is less towers out there and if you are far from one that would ob...
I ordered a data add-on and my credit card was charged but I haven't received the add-on. How do I get it? I've been super annoyed with public mobile and this has made me officially angry.(We can't even claim the system got confused and thinks it's m...
Hey guys. So just opened a new line and ported my number from Fonus Mobile. I'm able to get and send texts and they show as being from my ported number as well as being able to call people and it shows my ported number. But when someone calls me it s...
Hi. I did today top up online using recharge.com. just visit www.recharge.com and click "START RECHARGE", then in the next page Click on "Public Mobile" . in the next page select the amount you need to recharge and put your credit card information. y...
Duplicate thread
Duplicate threas
Hi,I have been using public mobile email to text message for a long time, this is a amazing function.But recently, I always got some errors: It seems xxxxxxx@msg.telus.com mailbox is full, but I don't have a way to access this email email account an...
2021-04-28 VISA charged $28.73 (vs. usual 23.73), meaning the $4 in autopay and loyalty credits were NOT applied (amounts are HST inclusive). The foregoing being the case despite the account portal showing the CR correctly applicable and applied. The...
I find lately that my internet speed is so much slower then normal. When looking through plan changes, there was something about it taking up to 48 hours if you switch speeds (their example was going from 3g to 4g) Where can we get the 4g?!
How do I set the voicemail to kick in after as many rings as I choose?
Hi, I intend to suspend my account for 60 days. I know about the 90-days removal of the account, it will not affect me. Currently I have some rewards and bonuses on my account, will they still be there when I resume paying? In particular:unused data ...
I have removed auto pay and when selecting set up auto pay it auto imputa my old payment method. I want to simply change the card number. Any tips?
I recently transferred from chatr to public mobile. Now I can call others with my public mobile but I cannot send or receive text messages. Does someone know how to solve it?I tried cleaning my messenger cache and data, turning my mobile on and off,...
Hello,is there a way to see when i first started to use public mobile? I can’t remember how long i’ve been with it!thank you
Is there a public mobile available to check out your statement easier? If not, is this in the works?Thank you.
Just received this email, looks like a good deal personally, $10 cheaper than Apple by default, and $10 on top of that with the promo code.Just checking if others have used Mobile Klinik and what your experience(s) have been.Whether it was a iPhone, ...
Where is lost stolen phone to deactivate thos account? RSVP
I am using the referral link which I don't see listed inthe back office to refer new customers: Xxxxx The issue I have, is that now I don't see my affiliate code load in the URL and I don't see this on the main page, as in "You were referred by xxxx...
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