07-31-2021 09:55 PM - edited 01-06-2022 03:05 AM
How can I get my data to work in the US. I have done all the things they tell me to but it still doesn’t work? Thanks
07-31-2021 10:23 PM
It would be nice to have a PDF manual for travellers to take with them, would it not be?
Especially if the US add on you purchased does not work and you just have to make a little tweak.
07-31-2021 09:58 PM
@tomorrow : Was your data working fine while in Canada?
07-31-2021 09:57 PM
@tomorrow did you buy the roaming plan yet? Remember buying Add-ons is a 2 steps process, load fund and actual buying. Many missed Step 2 and the fund sitting as Available Fund
If you have bough the add-ons, you should see it as part of the My Add-On items on My Account.
Make sure you enable Allow Roaming Data and try to connect to either T-Mobile or AT&T