Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I'm having trouble making and receiving calls.. it's asking me to call *611 but not giving me any helpful tips. Please help resolve this issue ASAP because I am expecting an important phone call.. Thanks
i need to cancel the porting requestany help?
I believe this is targeted. I have 3 accounts and only 1 email.
All calls through this cell tower garble outgoing voices, doesnt matter what phone is used. All inbound voices loud and clear. Have two to three bar. No way to tell Telus because they cant hear me.
Hope you can help me out, I am on the 250Mb data plan and my phone is basically using up all my data. I have started to check the usage each morning and I see 100 - 200 Mb used overnight always at 1.30am (or around that time). I will at home then and...
I checked my data usage and it says I’ve used over 700MB in 3 days and yet my data usage screen shows much less. How is this possible? Screen shots attached
Anyone know what this number is? My Account says I called it numerous times in the past week and the phone (which is a 2nd, emergency phone) isn't even on!!!
I cannot receive incoming calls. I requested a number transfer and my previous provider virgin prepaid said they have not received transfer request from you yet. I set up my new account with you two days ago.
I am currently with shaw, in a couple months it'll have been 2 years. I get 25gb data for $25 a month, sounds great, but I'm so fed up with the poor service I want to switch. The coverage is mediocre even in Edmonton, my phone is constantly switching...
How do I create a self serve account it’s so complicated!
I have a Samsung Galaxy S20 5G phone that stated “update available” – Have tried 2x. First time, screen flickered between 19-22 hrs as “download time”?? After 40 min. system threw me out as I reached data limit (I’m on $15/mo PM plan). Second time (2...
For the last three months every time I click on anything on the website I get this error code. Sorry, we didn’t find what you were looking for.Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404).I use ...
HelloI signed up for US Roaming and also unlimited talk for 10 daysThe phone is working for outgoing and incoming calls. But the data is notI retarded the phone. I turned on Roaming. I selected T Mobile still nothingWould I get a refund for this ?
This is really stupid. I’ve tried to renew my account several times and it keeps saying there’s an error. There is enough funds in my account and the information is correct. I’ve checked several times. I even tried my credit. I’ve tried “simon” and I...
I type "Hi", I hit send. My contact receivesHiHiHiHiHiHiHi
Hello, I have a $15 plan since 2020 with rewards of $ 2 authorised payment and $ 1 loyalty. If I change my plan to $25, would I still be eligible for loyalty and authorized payment rewards? Hoping to hear from you guys.Thank you so much in advance.
I ran out of data and purchased an extra 1G can I get it added to my account?
I recently switche my plan to the 4G plan, and I've been getting these " can't get MMS : Timeout" messaged randomly. I have the same phone a before with the same settings as before, is there some new setting I'm supposed to change on my phone or do...
I want to know my account is suspended when I paid my bill on August 13 with 3 payment vouchers?
Hello Community, I currently have the $25 monthly plan, I have had to purchase add-ons on several occasions. Anyone planning to upgrade...any thoughts. The $41.25 monthly plan looks intriguing. Is it worth it to change from 3G to 4G speed? @Eliza5 ...
Is there any truth to this... Not sure if people are just trying to get us to switch to their plan but I have heard several times that Public Mobile is going out of business and not to put anymore money into the account. @Eliza5
hello i cant use my email address to verify my account because i cant login. i accidentally put in the wrong suffix at the end of the email address when i created my public mobile account.
Telus’ Roam like Home option expires at midnight so I was wondering if PM also expires at midnight on the 10th day? For example, if I purchase a 10 day roaming package on Sept 1 at 8 pm the does the package expire at midnight on the 10th or 8 pm on ...
Hi, I'm traveling out to BC from Ontario and I am a little unclear about how the traveling will impact my phone coverage. Do I have to get an add-on for the time I'm traveling to be able to send and receive emails, texts and calls from Ontario while ...
Hi, I am travelling from BC to Alberta this month and wanted to know once my data is used up from my plan (~5 GB left) I would be using my 6 GB data bonus while in Alberta and when I come back to BC before my plan renews. Is that correct? Thanks.
Hello. I live in Canada and I have a monthly data plan by Public Mobile since 2021. I travelled to The US recently and I purchased a 10 days US data add on for which I was charged $20CAD. However, the plan never worked during my whole stay and I did ...
Okay. I like Public Mobile but trying to get help or make a complaint is **bleep** near impossible. I purchased a US Roaming package for use Aug 3 - 10 for our Alaska cruise. I was not able to connect at all in Juneau, Skagway or Ketchikan yet my ...
You cannot reset your password using your email if your email's user part contains a '+' sign. The plus sign is a valid character according to RFC 2822, and the activation page has no issue with it. Any idea how one can report the inconsistency to PM...
I was helping troubleshoot a data issue earlier today so to test if their data was working I decided to send an MMS (photo) to their phone in the US and used my phone with the unlucky $13 plan since an MMS text would not be metered against my 50 SMS ...
