Community

Resolved! exceeded login

Hi, My account has exceeded login attempts.  I resetted password and verified the code to create a new password.  But when I try to login with the new password, it still tells me that it has exceeded login,  Please help urgently.

Resolved! Overcharged?

I am being charged hst 13% for Ontario. Although I moved to Alberta 8 months ago and changed the region and my address as well.  I just noticed this since last month after the new site. I think I was charged proper gst (5%) for Alberta before this. H...

Resolved! How do I turn off voice mail completely?

TIA.

Resolved! Porting from Koodo to PM

I would like to transfer my number to Public mobile, how to do that

Resolved! Refund Please

Resolved! Payment

I changed my plan from $25 to $40 on July 27th but I was charged $44.80 and $24.64 and also $16.80 on the same day. I should have been only charged $44.80. How can I get $41.44 back?

Resolved! Hello peeps

Can someone tell me how to contact a real person at public so I can speak to a representative about getting my original number and account back I need it in order to log into my gmail so it's kinda important t.i.a

Resolved! New 4G Plans

Hello,I just upgraded my plan to 4G and it still says LTE on my phone. There’s a big difference between LTE and actual 4G, is there going to be a speed difference or is this just another company calling 4G LTE true 4G when it’s not?  LTE is more like...

Resolved! My account

 I thought I was registered but I can't log on. Can I possibly do it all over again. Something went wrong when I did it the first time

Resolved! not able to call after making a payment

I recently ran out of minutes so I made a payment, but I also changed my plan, so I would not run out of minutes so easily again. It has been at least an hour now, and while my account online says the payment was paid, when I try to call, I can't mak...

Resolved! charged extra

Hello everyone, 7 days prior to the regular payment date I changed my plan from 40$ to 35$. However, on the date of payment, I was still charged 40$ and now I can see 5$ sitting in my account. I have no idea what I can do with them)) Can those 5$ be ...

Resolved! Lost Sim card

How can I get a replacement Sim card for the same connection number I have? 

Resolved! Self serve

What is my self serve account 

Resolved! The email address I used at sign up wasn't valid at store. How do I enter another email address for

When I signed up for public at store I must not have gotten the email address signed up properly. How do I get my rewards points added to a new email account and sign up a new email account?

Resolved! New number porting appears incomplete

Shortly ago I became a new subscriber to Public Mobile.I ported my number from the previous service provider to Public.I can call others and my number shows on their caller ID.When others try to call me, their calls are immediately directed to VoiceM...

Resolved! Does the 90 days suspension apply to prepaid accounts too?

I've read that if you miss a payment that your account gets suspended for 90 days but if you make a payment within that time everything goes back to normal (ie you don't lose your number etc). Is it the same for prepaid? And is it just a matter of lo...

Resolved! System won't let me update my card

Please help!!! For three days now I've been trying to put information for my new credit card into the system. My old card is expired so my phone plan has expired. The new card is activated. Every time I try it just says "oops! Something went wrong, t...

Resolved! Data question (Advice)

I purchased the $25 dollar plan and was thinking of switching to the $40 plan just for the extra data should I do that or purchase the add-ons instead? Thanks!