Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I change my email address?
New number activated yesterday. My phone says I've used 9mb of data since yesterday.I looked at my "Usage" in self serve and it shows 3mb of data used. I average about 300mb per month on my old carrier. In the Plan Details section it shows I have no ...
Hello, New Public Mobile customer here! While activating my Public Mobile account I missed the SMS from my old provider to port my cell number and did not respond within 90 minutes. I need another port request from Public Mobile in order to cancel my...
I just noticed on my account that 202 minutes out of 300 total long distance minutes have been used up. I haven't called anyone long distance unless Public Mobile is charging people for making wifi voice calls on Facebook.
I’m dealing with a minor problem and I’ve contacted a mod and they’ve looked into my accounts but I’m getting incorrect information from them. More than likely it’s legitimate but how can I confirm 100% that it is. They’re asking for my Sim card nu...
1. First picture is my plan activated this Feb. It shows I get 2GB + 500MB (bonus)2. second is the plan currently on the PM website, as 2.5GB + 500MB (bonus)My Question: Am I missing something &/or can someone from Public Mobile advise how I can get ...
HEy all, Just curiou if anyone else got this too. I logged onto my account today and was surprised to find 250GB of 3G data activated in my add-ons seperate from the data addon I knowingly purchased! Obviously this is a happy surprise, I am just extr...
Hi everyone, I have a question regarding changing ISPs. I’m switching back to Bell and my wife will be taking over my Public Mobile account. I want to retain my current phone number. Should I let Bell port the number first, or should I change my ...
Hey so just wondering why the public mobile website is offering 10.5 gigs of data with the 50$ plan alone with the Canada wife talk and text of course. But I activated my phone a few days ago and I only received 8.5 gigs of data with my plan alone wi...
Can anyone tell me when the data plan changes take effect? I read they were supposed to all change on April 9th but I don't see the increase yet. The $50 plan is supposed to increase to 10gb.
How do I transfer my Cell Number to another Cell Phone Provider..??? Any costs associated with it.? How long does it take to do..? How much advance notice do you need..? Thanks, Huge
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I have already activated my sim card but my phone still says no service.
My wife and I have a land line with Vonage. The Vonage account is in my name. We would like to open a new Public Mobile account in my Wife's name and transfer the land line phone number over. Looking here: https://www.publicmobile.ca/en/bc/get-he...
I’ve seen couple posts with a similar issue, I can make calls as I have banked minutes but can’t seem to receive them. I can access voice mail.
I was asked to provide a 4 digit PIN when I called 611, but I forgot my PIN. How can I get it or change it?
Does anyone on here have any experience using the A71 with a Public Mobile plan? I'm interested in switching over from Telus but couldn't find my phone in the compatibility tool. Thanks!
So i had a look on my LG G6 and it is configured differently than the default and this setup configured manually in the G3 fixed the issue. MMSC proxy: mmscproxy.mobility.caMMS port 8799 Not sure why the default setup doesn't work on a Koodo LG G3. D...
I want to buy a flip phone, and use PublicMobile as my provider. Is that possible? Also, I want to keep my same number. How do I do that?
I lost my former debit card and got a new one. Now the new card cannot be used to make a payment and sign up for autopay. It said that the transaction was denied by the card issuer, but the card issuer said that there is no problem with my debit card...
I have a to up of $40 dollars on my account. when I change plan 2 days before the cycle my $40 dollars is not showing up anymore. Is that taken already for my new plan which is $40 dollars worth?
I didn’t know my sim was deactivated and I updated minutes off my house phone onto my old number . What should I do. I need to speak to an agent but it’s being a pain
Hey! I have a Jethro model SC213....I was on a Rogers plan for a while and was hoping to set my grandma up with this phone. Now I'm hoping to use Public mobile.. I seem to have troubles getting things to work out!Not sure what my problem is exactly!I...
Hello1. My account is saying that the plan has expired but I am on autopay2. I can not check my messages because my account is saying that it is expired.I am on autopay. What ami i suppose to do?
So I dropped my phone a few days ago, and it ended up being picked up by some random passerby. But I got a new phone and I was used to before, it was easy and smooth. But now I am having difficulty understanding how I am to go about fixing this, caus...
For anyone who have signed up for the $15 province-wide plan, it is now discontinued again. To switch to the better Canada-wide calling $15 plan that was originally there, it seems like the only way to switch WITHOUT being charged again is to switch ...
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